Wonderful selection of stores, large parking lot, nice interior with massage chairs and seating!…read more Highly recommend!

"Small town atmosphere. Big city choices."…read more Nothing too wild but for the Pullman-Moscow Metropolitan area this is great to have. Your can drive up to Spokane if you really want more selection but this mall works well. Downside is the cattle adjacent depending on how the wind blows. It's the Palouse though! Call yourself. This isn't Boise or Seattle. No problems parking, decent prices, some large brand stores as well as local shops. A few food options inside the mall and the mall parking adjacent also has better sit down dining options. Every few years this mall improves but still retains that small town feel. Great for college students wanting a part time or full time summer job. And what about that radio and television jingle?! This mall provides what it advertises without any fuss.

This is like a mini-REI close to WSU and University of Idaho. Love their selection of running…read moreshoes, jackets, and gear. Kind service, clean store, excellent selection of top-quality gear. They have some items 25% off and a wide selection of clearance too. Great place to get items for your college kid who is athletic or outdoorsy.

Great service and good selection of products. Thanks for generally having what I am looking for.read more

I've been here twice. Both times my credit card was compromised after using it. Don't shop here.read more

was inline at checkout and I noticed 2 boys horsing around and being smart with each, just being…read morekids. at some point 1 must have not scanned or missed an item. the security dude was a complete D***. instead of giving the kid a stern warning and being done with it, he called the cops and pressed charges I heard the Mom talking with the kid on the way out and the security douche pressed theft charges for $10. ridiculous. I used to spend about $500 a month on groceries there due to convenience, but that ended today. I will be taking my $500 a month to Winco for groceries from now on. I understand how preventing theft is important to stores, but this kid made a mistake at self checkout. nothing in either one of their actions warranted any suspicion they were stealing. shame on Walmart for hiring such a tyrant.

Great friendly service. Great selection. Good causes to shop there. They have great attention to…read morevalue and detail.

Worst customer service, but for one male employee…read more Can't get the manager on the phone, and he's never available in the store. Good luck finding the manager. Great deal on pots, pans and kitchen items. Fairly good deal on clothes. Didn't buy anything else, so can't say about the rest. Good overall selection. Basic thrift store. Avoid the staff when possible, to maintain a pleasant experience.

I went to their build your own sandwich station and asked the person working there to build me…read morewhatever sandwich they thought was the best, and it did not disappoint! I'm not even joking when I say I don't think I've ever had a better sandwich in my life.

They made the cutest and most tasty cake I have ever eaten!…read moreThe cake was chocolate with chocolate butter cream and raspberry filling. So fresh and full of flavor.

I love shopping at Ross because you find great deal normally from 20% - 60% off of the mall prices…read moreon brand name and designer brand clothing and accessories. I find things here from nice kitchen items, furnishings, purses, shoes, and more! I love Ross! As far as their customer service, some of the employees surely have knowledge about service in how to effectively come across and communicate kindly with customers. However, there are a few employees who needed more training with their customer service skills.

This was a messy store. Was here today trying to pass time before visiting with family. I'm from…read moreSeattle and have usually enjoys excellent customer service when I visit here. Ross was definitely the exception. I wanted to see a watch. The case was locked so I went up to the customer service desk to ask for Assistance. There were two women talking and before I even got to open my mouth one looks over "eyes look me up and down" and she burts out " were not open here" I say I'm not checking out but need to see a watch. The girl with the dark hair looks back at the blonde gal and finishes her instruction to her then tells her she needs to get a key and walks over to us. She barley looks at me as she asks which watch. I tell her, she gives me the watch. Stands over me (there was no table and I had to hand the items in my arms to my niece) I then knelt down and took the watch out. It was too big. I hand it back to her and she still does not look at me. As I was trying the watch on, the blonde girl came over and started another conversation with dark haired girl. At that point I was a fully irritated and mumbled some passive aggressive statement about horrible service. We go up and to the only guy on a register, Travis, and ask the names of the women. They were nearby and he was visibly nervous as he told me (Hanna and Gina) apparently Gina is the manager. I had to prompt him when I asked for the general manager. He said "Gina is the manager" I asked who she reports to and he glanced at the girls then told me "Alyssa". If this is true, Alyssa-those two need some customer service training. They were rude and wanted to be anywhere but with a customer. We were smiling and cheerful. We were polite and this is how we were treated. Never coming here again! We walked down the mall a bit and found another chain store that was so friendly and positive. The employees were singing softly, they were helpful and hilarious. Maybe send those two over there to observe how customer service is done!

We are visiting family from Seattle and went shopping to pass some down time…read more After having a horrid experience with a store up the mall a bit, we found this store. What a gem! All the employees were so funny and helpful. They seemed truly happy and Interested in our experience. Thank you for cheering us up (we were visiting family during a recent tragedy in our family) Loved this store.

I like this Old Navy…read more I park outside the Palouse Mall to sleep a lot, and when I wake up I don't want to go far, so its nice to be able to run in here and grab, a extra Henley or a Thermal top as it has started to cool off, in the evening and I didn't bring one from home this Old Navy is smaller than most that I have been in, but it is also a College town so has a good selection the people working here have always been helpful

We went in about a month ago to try and get a custom piece done for my wife for Mother's Day. After…read morewaiting for the custom jeweler for about 30 minutes, I finally got a chance to speak with him. He stated that it was the second busiest day of the year due to the opening of the farmers market and that he didn't know how much we could get done. I sent my wife over to begin talking about her vision. The whole time, she felt as though she was an inconvenience. His overall tone, with me and with my wife, was that he was annoyed that we were bothering him. We proceeded but we left feeling rushed and unappreciated as customers. We ended up canceling, went to Sam Dial for the same process, and had a great experience there. I do not recommend this place. They may be for you, but they were not, and are not, for us.

I love this store. It's been a foundational store in downtown Moscow for decades. The variety of…read morerocks and interesting stuff is mesmerizing and I like to look at everything. The staff is friendly and the head jeweler has gone above an beyond for me with several projects (ring, bracelet) -- his craftsmanship is superb. He's funny and bright, too, but often has a lot to get done because people know his work is great so sometimes you have to be patient, especially when it's a big downtown event day and the store is packed.

I went to Harry Ritchie Jewelers in Moscow about three weeks ago to have a watch battery changed…read moreout. The person who helped me was Tony Murillo. He was incredibly helpful and very customer service oriented ( a rarity nowadays). Unfortunately they did not have a battery for my watch but he directed to another place in the mall and they indeed did have a battery ($3). I took my new battery back to Tony and he installed it within a minute. Success! My watch was back to working order. We talked for awhile about the holidays and family. I then asked him about the cost and he said that due to the fact they didn't have my battery in stock and that I had to go to another store to get the battery....no cost. I was flabbergasted but I will tell you this. I will, without hesitancy recommend your store and you now have a customer for life. Thank you.

My fiancé and me went into here looking for a ring for my fiancé. We had no idea what size he was…read moreso we walked up to the nearest guy and asked if we could get him sized. He said sure and grabbed the sizing ring. My fiancé and me were young and the whole time we were there he made us feel like he didn't want us there. Were we going to buy today? No. But we are getting married pretty soon and would have probably came back if it wasn't for him. We got his finger sized and asked about available rings and he said maybe 20 words to us and most of those words were "yeah". The other salesman there looked to be very nice but he was with another customer. Also it was only us and another guy so the place was mostly empty so it was like he was trying to multitask. It was the worst customer service I've had in awhile.