First and last time that I fly east jet. They should be called hassle and rude jet! They are thieves plain and simple. In Palermo, Italy, I pad for two bags online. I checked one and the other, being a carry on, I took to the gate A 10 with me. That is where this extremely rude gate person said I have to pay for that bag. I said, I already did. He rudely said, "Show me." I had no internet and could not pull up my reservation on my email in time. After every single person had boarded, I had no choice but to pay the extortion fee or I'd miss my flight. The guy took a lot of pleasure in the way he was treating me. Imagine that! I'm a paying customer and paying to be treated this way.
When I got to Naples, I went to the Easy Jet counter to ask for my $48 euros back. There, they pulled up my reservation and sure enough confirmed that I in fact had paid for both bags. Now here's the kicker, they told me there is nothing they can do. After confirming that I was right all along, they still kept my money as well as treated me with such a lack of courtesy that I could not believe it.
THIEVES. That is the only way to look at this. They knew and still kept my money. It's almost as if they get a cut of what they can extort.
Please do not give this airline your hard earned money. They deserve to be out of business. Plain and simple.
I'd love to meet their CEO some day. I'd give him or her a huge lecture on customer service and how to train their employees the right way. read more