Amazing doctors, sub-par office staff…read more I have been coming here for years. I see Dr. Unsworth who is amazing; I highly recommend going to see her. My one issue it's with their office staff - I find them to be very abrasive at times. Their billing/office manager could use some customer service training as well.

My initial wait time was practically nonexistent. The appointment was 3:30. I was called back just…read moreafter 3:30. The medical assistant was friendly and knowledgeable. The doctor came in at 3:45. She was patient, kind, and thorough. I was contacted less than a week later with the results of labwork and info on how to schedule a follow up. I was very pleased with every aspect of the practice.

I was having the worst environmental allergic reaction, and several people (including my doctor)…read morerecommended Dr. Hosain. I made an appointment right away, directly after summer vacation (because of course drama happens before ya go away,). The office is staffed by one very friendly and efficient young woman whose name just left my head. She was a great help from my first call and has been since. The office is immaculate and completely scent-free. Patients are masked and distanced. While Dr. Hosain has a steady schedule, I've never felt overcrowded. Maybe 4 of us in the spacious waiting area, very well distanced. Dr. Hosain also gives you her full attention. She listens deeply and asks good questions. By the time I left her office, we had a plan going forward. The plan has been working and I've been back for follow-ups. I'm so very glad to have found a friendly and knowledgeable allergist/immunologist less than 45 minutes away from my home!

first time ever seeing a cardiologist..saw Dr Corning, in Old Saybrook. Middlesex cardiology, at 51…read moreMain St,, a very caring, knowledgeable Cardiologist..Did not rush me, and answered all my questions.. was very kind and reassuring.. I felt very confident with him, and the treatment he recommended, the tech, the front desk, etc all very caring and professional.. they all said, Inwas in good hands with Dr.Corning, and Inwas.. Highly recommend him..

I went to Middlesex Cardiology for a pre procedure pacemaker evaluation appointment to check the…read morecurrent charge on the generator battery The staff was concerned,courteous and, thorough. A referral to the electrophysiology specialist at Hartford Hospital was made ands date was determined for the procedure and a preOp appointment. Thanks

Let me begin by saying I just moved to Middletown about 5 years ago. I came from the Danbury area…read moreand I have been trying to find a new PCP ever since. I saw 2 different providers and needless to say I was not at all happy with the care I received. So the search continued... I had my first appointment with Dr. Marie Monticciolo in Rocky Hill yesterday. I felt that I needed to complete a review for the entire process, start to finish. From the time I called to schedule my appointment until the time I scheduled my next appointment was completely fabulous!! The staff at the desk were SO friendly. Dr. Marie Monticciolo also was so friendly... and knowledgeable...and thorough! She took me into her office first, and went through all of my active diagnoses and medications... then took me across the hall to the exam room and did a full assessment. I needed to make a follow up appointment per her request for something she was concerned about. She gave me some papers I'd need from her to have a few things done like blood work, and I was on my way!! The appointment took about an hour and I sincerely feel positive! She made me extremely comfortable and listened to!! I would highly recommend her to anyone whose looking for a PCP. A+ from office staff to Dr. Marie Monticciolo !!! Thank you all so much!!I finally found a new doctor!!!!

Marie Monticciolo, MD has been my primary care physician for several years. Both her and her…read morehusband (Richard Monticciolo, MD) run an internal medicine practice where one on one patient care is not seen as an inconvenience but as an integral part of their treatment philosophy. Prior to initiating treatment with Dr. Monticciolo, I was treated with several physicians through Hartford Medical Group. However, I was finding it increasingly hard to get an appointment, and once I did I found that I spent longer in the waiting room than actually having a consult with my physician. Many times I was not even seen by an M.D. but his or her PA. Regardless of who saw me, half the appointment was spent reviewing my medical history before getting to why I was actually there. I felt that I was a co-pay and not a patient and upon that realization I knew it was time for a change. Since I have begun to see Dr. Monticciolo, I have ALWAYS been treated by her. The practice is small (just her and her husband) and there is not a lot of frills to their office. You will not find your medical records stored electronically or fancy diagnostic tools, but what you will find is a doctor that knows her patients, is willing to talk (yes - talk) with them in her office before the examination, and refer you to another physician if she feels it is necessary. My medical records may be handwritten but I know that they have all been meticulously written by Dr. Monticciolo who - from the routine wellness visit to more serious matters - will give me sound medical advice and excellent patient care.

I saw Dr. Polatnick for my chest pain. He was very thorough, hospitable, and listened attentively…read more He told me that I can call anytime if I have any questions. I appreciated his willingness to be helpful. He told me to have an ultrasound. I had the ultrasound at another hospital, and the result was sent to his office. I called the office yesterday and asked about the result of the ultrasound. I was asking to speak with the doctor directly, but I was not able to. A receptionist over the phone stated she talked to the doctor, and the result was "indeterminate." I asked her to explain what that means. She stated, "It means we don't know what the heck is wrong with you." Then I asked what else the doctor found in the result. She stated there is nothing she can say. I was disappointed that she was not willing to help me speak with the doctor directly regarding my test results. I called the hospital today again about some concerns that I had. A receptionist became irritated, and stated "The doctor has nothing to talk to you about that." I asserted the importance of speaking with my doctor. She did not listen. She became more irritated and insisted that the doctor does not need to speak to me. She finally stated she would let the doctor know about my call. However, she was very unhelpful and unwilling to assist me. When I explained to her the importance of this matter, she simply hung up while I was still speaking. I felt mistreated and disrespected by her rude and unprofessional behavior. My hope is the doctor is informed about this inappropriate and unjust behavior of his receptionist(s) and he can take appropriate actions to rectify this. As a patient, I have a right to speak with my doctor.

Dr. P. is my general practitioner and, though he is not located particularly conveniently to where…read moreI work or live, I would go a long way out of my way to have him as my doc. He spends enough time with his patients to gain a holistic understanding of their situation and is pragmatic, smart and just very nice. The office staff and his PA are great, too.

I come here to see Dr. Kane…read more He is very professional with his approach and explains thoroughly the bodily functions that were unknown to me. He takes the time and care to treat me through an holistic approach to aid my body maintain homeostasis. There is a naturopathic pharmacy on site for all of your needs

I just got off the phone with the receptionist, and unfortunately, it was an incredibly…read moredisappointing experience. She was extremely rude and repeatedly cut me off while I was trying to explain the reason for my call. I mentioned that I had been a previous patient of an APRN who worked there years ago. Before I could continue, she abruptly cut me off to say, "We don't do prescriptions here." I replied that I wasn't calling about prescriptions, but she still insisted, in a dismissive tone, "Well, I'm just letting you know because the APRN was able to do that." I repeated that prescriptions were not why I was calling. I explained that I was looking for a PCP with a holistic approach and wanted to know whether my insurance would be compatible, attempted to explain about my insurance. Again, she cut me off, saying, "We're not a PCP and don't sign off on anything for insurance." Once more, this was not what I was asking. I finally had to say, "If you let me explain, I'd appreciate it." But at that point, I told her that if this was the experience I was receiving over the phone, I would take my family and myself elsewhere. This was honestly shocking. I'm sure many of the other employees are wonderful, and I was looking forward to the possibility of becoming a patient again. However, this interaction alone completely changed my mind. Because of her behavior, I will absolutely be looking elsewhere for care.