I was totally impressed from the very beginning of Grout Services calling me back in a very timely…read moremanner, to coming out to look and give me bid, to the finished product. Junior came out to clean and color grout, and what a difference it made. It looks brand new. He was careful and placed protection around areas that his hoses could have rubbed, to cleaning up after himself. When I was looking for a tile cleaning service, I didn't know who I wanted. Being veteran owned is what made me choose them. They were always very professional and curteous. I will definitley be referring them to my clients, friends, and neighbors.

Amazing results, our shower looks brand new again! We plan on having them clean and seal our tile…read morefloors as well.

Chris did a wonderful job! Our grout looks brand new, so happy with how detailed he was. I highly…read morerecommend Chris for great value for a very reasonable quote! He did exactly as requested, but really went above and beyond.

Chris was on time. When he was finished it looked like a new shower. I found Grout Guy and used a…read more$25 off coupon from a housing magazine I got in the mail.

Used Greg for bathroom remodel. His pricing was transparent and he delivered exactly what was…read moreagreed. He communicated well, showed up on time, and finished the project by agreed date. Work was top notch. I'd absolutely use him again.

When I first contacted Greg to inquire if I could keep my tub should I choose to have the old 70s…read moreshower tile removed and replaced with an updated tile, he was personable enough and made an appointment to take a look & provide an estimate. The price was good and timing for job start to finish was acceptable. The job was scheduled for several weeks out but once the start date arrived he informed me that a previous bid on another job had come through. So, he would have to work both jobs simultaneously. This was ok since there was no rush for completion. All went relatively smooth until I found dust residue from sanding in the bathroom ALL OVER the house. Evidently, he had failed to close the bathroom door or cover anything in the bathroom, plus the A/C was running and that alone helped move dust EVERYWHERE. I sent him a text with a pic of the bathroom mirror and complained about dust all over the counter top. He said he forgot to cover the mirror and had his wife come to the house to dust. OK. I since that job sent Greg a text to inquire about tiling my floor and he has never responded. That is not professional in my opinion. At the very least, a pro would at the very least, respond with a courtesy yes, no or not interested. So, I'll find someone else to deal with the floor tiles. But, I will say this. The shower tile job Greg tackled and completed was exceptional. Very pleased with the results, just not his failure to prevent a mess and communicate.

They arrived in time and did an excellent job in clearing and refreshing my king size mattress…read more Will continue to use this company.

Andrew did a fantastic job on my three rooms of carpet and the rest of my house is porcelain tile…read more All of it looks fantastic. He cleaned all of the grout and I have builder grade carpet and it looks like the best carpet you could ever buy. Plus he is the nicest man you will ever meet.

I called 4 different companies to clean one room in my new home, that the seller kept a cat, that…read morepeed all over the room. These guys were the only ones that actually answered the phone and offered to come out today and give me a quote and clean it if I approved that the quote. Diego and Ian showed up. We're extremely polite, professional respectful explained everything in great deal and we're able to clean the carpet. Stains gone and room smells great. Now I will have carpet pulled back, tack strip and padding removed, floor kilz'd and new tack stripping and padding installed and carpet put back! Overall great experience. I will use them when I sell My other house! Thank you for the very prompt response!

This review is purely on customer service - unfortunately, a result of which is that we did not end…read moreup continuing with the cleaning. Initially, when I reached out (a week in advance of needing the clean), the team seemed responsive and professional - sending confirmation the next day, and following up multiple times over the week to verify the service window. At the time I didn't notice the lack of questioning about: how many rooms I needed carpet cleaning for, the general size of the rooms, what the state of the carpets were, or what my budget was. They also did not give any advance indication of their price range. And, they never shared whether they would call or text in advance when a tech was on their way to us (for the record, they do, and that would have given us 5 hours back to our day had we known.) They have fantastic reviews, and appear to do great work, and I haven't needed carpet cleaning in quite some time, so I assumed they needed to get the dimensions and assess in person (this was verbally confirmed by the tech when they arrived - and the tech was very kind, thorough, and tried his best -- but we'll get back to that in a minute). Our service window confirmed via text and phone call at least three times, including the day before the planned service by the schedulers was 2-6. By 5:30, I had not received any indication of whether our service was going forward. I called to check in, knowing we had 30 minutes left in the window, but just wanting to verify the plan. Only then was I told the service was running late, now estimated to be a 6:30 arrival because "the property before you keeps requesting add ons." We opted to continue forward, now being told for the first time we would get a call when they were on the way. At this point, I was mildly frustrated, but understood work can run late. However, I was also confused why this prior property was not asked to schedule a follow up service rather than pushing everyone else back. By 6:25, we had not received a call, and I had a message drafted to follow up when I DID receive a call. A call to let me know the tech was on the way - but would be about 35-40 minutes. At this time, we had been waiting for 4.5 hours, having not been told we would have a 30 minute heads up to be back, and taking valuable time away from work, and additional necessary tasks. They offered to reschedule, but could not guarantee we would be first on the list, and leaving us to wonder if we would be waiting for 5 hours again. We proceeded, having asked how long the service would take - it was estimated to be an hour and we should be done by 8-8:30. This was the first time through all interactions I was asked how many rooms would be serviced. I expressed concern for the timeline, and disappointment at the lack of communication on the actual service date. No apology was offered, no solution other than continuing to wait, or to reschedule for another window, being offered. When he arrived, the tech was kind, fast, and professional. He answered my questions, and assisted me in looking at several service combinations. He was also able to verify that their policy for pricing is to evaluate the floors in person, and get the exact dimensions. Which is understandable, but would have been appreciated in advance. The first quote we were given, as was shared by another reviewer previously, was over $800 for 3 rooms with their closets, and 2, very short, hallways. One room has significant pet smells, but the rest do not. There was no furniture nor items to be moved, nor maneuvered around. The second quote, with highest tier treatments removed was still above $600. When I pushed for standard treatments, we were quoted around $400. I shared that was well above the cost I had anticipated, and was asked my budget. I said $300 max (which is still above average), and was eventually quoted $375, I asked to remove another option and it was reduced to $348. I asked if there were any coupons or specials, and THEN was informed of an option that would be close to that $350 including after environmental fees (not included in the original quotes). And finally, I inquired if it would be possible to do just an incredibly standard steam clean for the majority of the spaces, and only focusing on the more intense treatments for the one room that needed them. I was told that was not an option. Unfortunately, we were not able to proceed with the service. When I looked at our quote page, it was indicated we were originally scheduled to be seen at 4pm, and we did not have a tech until after 7. TL;DR we waited 5 hours for a tech to arrive, just to be given an aggregious quote of over $800, magically reduced to $348, and with poor communication starting when it mattered most.