Changed their billing practices without telling their clients; now do a hard charge for full amount and following delivery you now have to ask for the credit back to your card EVERY TIME. Then, when they processed the credit, a week after I requested it, they processed it as another charge. Sloppy accounting at minimum, at worst deliberate practice to retain cash. Not worth their business! read more

As was said above I will NEVER use this company again. I called for a delivery, gave a credit card, could not be given a delivery day. Thought they would just come when they could but they did not and when I called this morning I was put on hold 3 times, was treated extremely rudely (it seems I am not the only one) was not listened to at all and was interrupted constantly. I give thought to a $500 + purchase and know what I ordered and payed for ( they hadn't yet charged the card) and was told a supervisor had a recording of my conversation. I know what I said and they were referring to a conversation from the winter. All the "misunderstandings" aside I was ready to move forward and just get a delivery date but the attitude of the customer servicer rep was so nasty and abrasive I told her I didn't want to argue and would get oil elsewhere. There are many options all within a few cents of each other. I am the customer and was treated so rudely it was hard to believe read more

Charge u for oil with your credit card on file and later call u saying u owe more money happened twice

Been using them for probably 10 years. Never had any problems. Always a little cheaper than others, they don't try and sell you a service plan or auto fill ups. You just call, schedule and pay, and they deliver. Pretty simple! read more

Don't know why people trying to trash talk economy oil. I gave them a five star rating. I called them two days ago got a price quote and they even offered a senior discount which they initiated. I didn't ask about one so thank you economy oil. They gave me a date two days later for delivery and they showed up bright and early at 8 o'clock and filled my tank this morning. Thank you for your prompt service. Will definitely use them again read more

Will NEVER use again!! Have had multiple issues in the past and keep giving them second chances. This morning we called regarding a billing discrepancy and spoke with the most discourteous person. This company is careless and treats their customer horribly. Some recommendations for Economy Oil: 1 - Teach your drivers not to overfill the tanks, this has happened to us several times. While you send someone out to clean up the mess, I'm still being charged for those gallons of fuel that were never put in my tank .... Because they didn't fit .... Why am I paying for your mistake? 2 - Whoever is answering your phones and returning calls should be immediately fired. Based on the conversation this morning I will NEVER use you again. This condescending, rude, flat out nasty individual with zero listening skills is the PRIMARY reason I will never use you again. If you would have stopped for just a moment and listen to what we were saying you would have the necessary information to look back and see those deliveries where we received more then 250 gallons were the overfills that you had to clean up and we had to pay for. I have been in customer service for over 20 years, never would I speak to a customer the way my husband was spoken to this morning. Absolutely revolting behavior for a customer service rep. This one person has cost you at least one customer, honestly I'm sure they've cost you many more. Cut you losses with this one and fire her now before she costs you another customer. read more

I am so disappointed & appalled w/ Economy Oil. If you want a company w/ any customer service or respect to customers, I would absolutely not use them. We are renting a house & came back from some time away & our oil tank was empty (no hot water!) We called Economy Oil & spoke w/ Toni who told us they are a COD oil company so you just pay for the oil you order. We ordered 100 gals & they set delivery for the next day (which was today) Toni then asked us if we would need a 'Prime & Start' w/ our oil delivery, which is a service they offer w/ delivery. She told us that sometimes when the tank is empty, the boiler needs a 'Prime & Start' to get it going. We said that sounds great & we added it to the delivery if the boiler didn't start.   She told us that if we need the 'Prime and Start' to get it running, it will be $45 & we can pay in cash. We agreed & gave our credit card for the oil which was charged right away. Now fast forward to today. The delivery driver came & I showed him the oil tank & he filled the 100 gals. He then came into the basement to start the boiler. He pushed the re-set button & it started up but then after a few secs, it shut off. He informed me he would have to do the 'Prime & Start' which was fine, & I had the $45 cash ready. He then asked me if I had a wrench. He said that the wrench needed for the 'Prime & Start' was not on his truck & he always has it in his truck but today he didn't for some reason. I gave him 2 wrenches to try to use but neither worked as I guess it is a certain type of wrench needed. He then told me that w/out the tool, there was nothing he could do. He called his mgr who told him that if he didn't have the tool w/ him, there was nothing they could do. I then called the company myself & before I could even get someone on the phone, the delivery driver told me he had to leave. So now at this point I have the oil that I paid for, but the boiler is not running & I can't use the oil. Now I got the mgr on the phone from the company, Britney. I explained the situation & I was of course thinking just from a normal customer service standpoint that she would send someone else w/ the proper tool to fix the situation so that we could ACTUALLY USE THE OIL and MAKE GOOD on the service that they offered & we signed up for. NOPE! She did the exact opposite. She proceeded to tell me that there was nothing they could do. They are an oil company & not a service company & they did what they were supposed to. I explained to her again that we were told that if we needed the 'Prime & Start' the delivery driver would perform it & get the boiler running. She became extremely defensive & combative w/ me. She told me that there was never a guarantee that they would be able to do this & all they were required to do was deliver the oil. I explained again that the driver self-admittedly told me that this was their fault & this was a tool they were supposed to have. She kept repeating that there was no guarantee & they are not a service company. I explained that the oil I bought from them was useless if the boiler wasn't running & they should not offer the service if it is not guaranteed. Am I wrong in thinking if you offer a service, the customer should expect to receive the service?  She just kept trying to spin it by saying, "we are an oil company, not a service company. Did you get the oil? Did you get the oil?" I explained again because I was so confused as to their behavior and she kept repeating, "you got the oil and that's what you paid for" Finally I asked to speak to the owner of the company. I was told I couldn't because he does other things & doesn't deal w/ things like this. She clearly wanted me off the phone, & said she would transfer me to the Dispatch mgr. I got the dispatch mgr who was advised of the situation by Britney & told me w/out even letting me speak that there was nothing they could do. I explained the entire situation to her, thinking that rationally, if someone hears that it was a mistake made by their company, they would be accountable & send someone out. She just repeated that there was nothing they could do. I told her I didn't understand how they do business this way & she hung up on me. We called back again & spoke to Toni, who we had placed the original order w/. We explained the entire situation to her & told her that we felt taken advantage of & that the customer experience was horrible. We said we would like to give them a chance to make it right & please send someone w/ the correct tool to perform the 'Prime & Start', we would pay them the additional $ to do so and we would move on. She said she understood & would see what she could do. She called us back & told us that there was still nothing they could do. We still have NO HOT WATER & have to hire another company for several hundred dollars to perform the service that Economy Oil was supposed to do & OFFERED.  This was the worst customer service I have ever received. Do Not Use Economy Oil! read more

Is there a negative star? Have ordered fuel from these people numerous times for several years and always prepaid the order with no problems. Ordered fuel last Wed. but they couldn't get it delivered until Mon. That was fine, but was told the credit card processor wasn't working when I tried to give my cc. I was told to call back another day, but was assured that I was on the schedule for delivery. I travel for work, but called on Mon. from work to pay up figuring oil had been delivered. I was told the oil wasn't delivered because the order was changed to COD because of no prepayment. Did I mention that I have ordered numerous times over the years with not 1 missed payment? Not to mention it is Dec. 23, 2 days before Christmas. If prepayment was such an important prerequisite, shouldn't the office have followed up with me, the customer, since it was their inability to process my cc when I offered it upon placing the order? Apparently not. Common decency and true customer service are not hallmarks of this company. To make matters worse, I was told that the driver called my cell and left a message. Guess what? No call and no message and the indifferent customer rep couldn't provide any details or verification, and frankly didn't give a shit. Pretty messed up leaving a known paying customer in the lurch right before the holidays. This insensitive company will never see another cent from me. I'll gladly pay a little more for prompt delivery and sincere customer service from a reputable oil company. read more

Made a scheduled delivery for Friday March 29th, was told I could not be given a time frame when they would show up, I asked if I could please receive. phone call before they showed up I was told absolutely that they will call 30 min before arrival, so I took the entire day off work, (I'm paying with cash so I had to be able to give them the cash, and not leave it in an envelope outside.) I received a call at 9:43 am with a voicemail stating the driver was at my house and couldn't find an envelope with money so he was leaving. As the driver WAS STILL IN MY DRIVEWAY I called the company back at 9:44 am to tell them I was home and the delivery could be made, the driver pulls out of my driveway, and the woman on the phone told me he was no longer in the area and could not make the delivery. They then refused to send him back, and even refused to reschedule my delivery, asked to speak to a manager, was given another sales person who just told me it army fault for not paying ahead of time. Iv'e dealt with some bad companies before but the blatant carelessness for quality customer service and overall care for their customers well being, (No oil means no heat, no hot showers, no way to clean my dishes,) is just disrespectful and my family, friends and myself will no longer use this company nor will we recommend it to anybody in the surrounding areas. Thanks for making the next few days of my life more difficult and making me lose an entire day of work for you to not hold up your end of the deal. read more