I have to give a shout out to Ed Pawlack tile, and specifically Peter who helped me when I came in trying to buy just a few replacement tiles for two showers in my home. I'm a past customer of Ed Pawlack tile, so he was able to look up my information to find out more details, but he also identified some tile from my photo of an older bathroom shower because of his extensive knowledge of tiles. He said they were discontinued and I should try to buy them online at eBay or other sites that sell discontinued tiles - which is what I did. He also gave me a couple pieces of an edging tile gratis that he had in stock that should work for our other bathroom. If you are looking for a very knowledgeable, no pressure and helpful salesman, Peter is your man! Thanks! read more

Great spot for custom materials. Remodeled 3 bathrooms and they are extremely helpful. Will definitely return. Prices are reasonable as well. read more

Love this place, there is so much to see and even let your creativity go even wild. A designer's dream in choice. I loved working with Chance, he was kind, funny and loving. He had so much patient and helped out with what I was looking for and what I needed. I highly recommend this place. Thank you. read more

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great, I love going there, netlike going to "tile row" I Anahiem. There (tile row) I never seem to get anyone to help. Pete at Ed Padlock seems to be very helpful and gives great advice read more

Ed Pawlack Tile installed beautiful carpeting on our stairway and did a very nice job. The installers were so friendly and have been carpeting for years. It was a clean and quick install. read more

This is a family owned business. The owner is outstanding! He is willing to spend time with you and explain the various kind of tiles he has, and how they go together! I am very happy working with them, and I will be ordering tile from them for my kitchen and for my flooring! read more

Very helpful- excellent tile selection- mark was very knowledgeable- Satisfied with the value- read more

Knowledgeable people with great products! Ed Pawlack Tiles even carries Spectralock Dazzle grout! That's right, I have sparkly grout in my kitchen! They have a ton of sparkly grout colors and lots of tile options here! read more

Ed Pawlack Tile - Sample of sparkling grout (Dazzle Spectralock grout) - Kitchen & Bath Near Me - Brea, California

Customer service? Not here. My wife and I went over to check out thier tiles on a Saturday afternoon cause we're going to replace our kitchen and bathroom with tile. We walked in saw a lot of tile that we liked, had a couple of questions but nobody came to see if we needed help. We did see a lady and gentleman sitting doing nothing not even a greeting. I was sarcastically loud saying if they have this in stock or I wonder if anybody here? But nothing. I guess they didn't need our business or money. So we left and went to Home and Decor down the street, had great customer service and was happy giving them my business. read more

I've been in many times looking for tile for a couple projects. The staff has always been super helpful. They do get busy so sometimes you'll need to wait to get questions answered. The selection is amazing! You can find some really beautiful, unique styles here. I'm already planning my next project! I'll be a repeat customer for sure! read more

This is the best selection of tile I've seen anywhere in Southern California. I am an interior designer in Los Angles, and I will often make a special trip here, as the showroom is four times bigger than anything in my area, including the 'trade' showrooms in the Pacific Design Center. The staff knows what they are talking about, and you can pretty much find anything that's available in the U.S. Ease of getting samples, and efficiency in handling orders is a big plus. If you are looking for something special for a bathroom or kitchen, don't waste your time going anywhere else! read more

So I went here to buy coping for my pool and was given pricing on a card. I am a chef not a contractor or in the tile business so when I see a price of tile 12x24 And the sales person tells me 21.92 I assume that means per piece! Not per square foot! Rule of advice a square with a line through it means nothing to me. Sqft actually makes sense to me. I am not a dumb person and I am also one to recommend all of my clients somewhere when we are taken care of. My fiancé and I were also looking at tile for our house ... obviously we will continue to look somewhere else because there sales ppl don't understand how to communicate with the general public. I get there is a cost to a product and a price you can sell it for but this kind of game is stupid and we keep me from ever using your company for any of our home improvement needs! I grew up in brea and said let me support a local business. But I guess local small businesses don't give a f.$& about new clients. read more

Ed Pawlack Tile - Thus is the card I was given for pricing. - Kitchen & Bath Near Me - Brea, California

was literally just in this store for 30 minutes with my wife. Not a single person acknowledged our presence or greeted us. There are too many places to shop for tile in Orange County to let your customer service be this poor. read more

I visited Ed Pawlack. Went in looking for ideas and help. Was completely ignored by all staff in store- no greeting, no acknowledgment that I was even there. I was the only customer in store, the phones were quiet. The staff were busy sitting around doing nothing. Too bad Ed Pawlack. I was potentially a serious customer for you. read more

Ed Pawluck has a great selection of tile that you won't find at the big box stores. The people are very experienced and have good knowledge of trends and are quite helpful in guiding your choices. Shopping here seems like a very personal experience. I would definitely recommend Ed Pawluck. read more

Staff are very knowledgeable about their products. I walked in with just an idea of colors I liked and the room I wanted to put them in and they took it from there. Its such a relief to find a place that knows their product and had the ability to design what I needed. They even recommended a contractor to help with the install if needed. High quality and huge selection of everything in every color imaginable. I had been to several places that just didnt have something that made me "wow". Highly recommend you check this place out. read more

Just leaving this place and I must say the experience was absolutely horrible. There are so many options for tile/stone/flooring places in OC that I am shocked on the lack of customer service here. We came in, browsed for about 10 minutes with absolutely no help. Finally we found a gal sitting behind a desk and only after making jokes about the lack of service did she get up and come over. She looked annoyed that we were even in the store. I asked if there was a sample of a floor tile I could purchase and she came back empty from the warehouse. So then I picked out another option, which also came back with no samples. She did not offer to order a sample or to help me out with any other options either. So then we just left. I do not recommend this place. How can you design a remodel without samples and how can you stay in business with sales reps with such a distaste for their job? read more

Disappointed! Excitingly went in to look for over the stove backsplash and or mural. The showroom is beautiful with endless options. A young girl greeted me and directed me to Mark. Well, I guess I was not up to his standard of a customer with my questions, so he told me to check Pininterest and return when I know what I wanted. I totally shocked! Why is he there then! I guess he noticed my expression and then said to look around. I immediately found two options, but did not have the measurements. He referred to a website to get more ideas. I will not return, as there is no customer service. They were not busy, I was the only customer. Another, salesnman was on the computer as well as another girl. They were into their own world. Very disappointing after the great personalizes service I received from Howards Appliances where I bought my new stove which will not have a backspalsh/mural from Pawlack!!!! read more

Great customer service plus a huge variety of tile - we chose a very unique one for a kitchen backsplash - it came ahead of schedule - Sandra, sales person, did a great job keeping us informed and we are ready to install it this week. ahead of schedule - they get five stars! read more

I had a very bad experience working with this store, the owner and staff. The staff is too busy to help, not that there was a ton of people shopping when I went. I was ignored for too long and had to go in search of someone to help me choose colors for some very expensive custom tiles. Because the sales person did not take the time to ensure I would get the product I wanted I ended up receiving tiles I refuse to use in my newly remodeled kitchen. He just had to copy the sample board they had, ask for a tile sample or take a picture and send it to the manufacturer to confirm colors. None of these things were done. This lazy short cut delayed my completion, costing money and time for me and my contractor. I placed another order at Forever Tile in Whittier. The owners took the time with me, are so down to earth, know design and are passionate and knowledgeable about tile besides being awesome to work with. I DO NOT recommend going to Ed Pawlack Tiles for any custom orders. They are not equipped to help with design and color. They have a HUGE selection and you'll find what you are looking for but only if you want plain tiles. I would not recommend custom ordering of any kind. read more

I felt like I was her only customer--- and you know why????? Service, service, service, this was my experience at Ed Pawlick in dealing with what I feel was a professional sales person named Michelle S. Michelle, was helpful attentive, knowledgeable and thorough and when it came time to prepare a quote, she did so in a timely manner and when it came time to preparing the order she did so in a timely manner, when it came time to updating me on the shipment for the materials, she did so On a regular basis. When it comes to customer service it's all about communication and I can tell you that Michelle S. At ed Pawlick is definitely in top of her class. If you're going to Ed Pawlick for tile like I did, work with Michelle she is the BEsT!!!! read more

Long time customer. Rosalyn is awesome in terms of helpfulness and the selection is amazing. Even the coffee is good. Many displays help you get ideas for your own projects. read more

Ed Pawlack Tile - a view of a store counter - Kitchen & Bath Near Me - Brea, California

Impressed by the awesome showroom, we came Saturday ready to buy tile for a large kitchen remodel. We spent nearly 2 hours looking for solutions. Though there were just a few customers in the store, no one even acknowledged us. Prices were not posted and we had many questions. I asked twice for help and was told we were next after the other 2 customers in the store. Our turn never came. Finally we left after a frustrating visit. Despite impressive inventory perfect to fit our custom needs we are not expecting to return. The staff was not friendly and offered no assistance. read more

Walked around for about 15 minutes, one salesperson was waiting on a customer, girl was behind counter sitting in a chair, I asked her if she could help me, as I had been there for awhile, she replied very rudely with a poor attitude, "yeah we're the only people here right now!!!" Must have been upset to have to get up out of the chair. There was just me and the other customer in the store. Been going there on and off for 30 years, never again. Sorry Ed. read more

I have to agree with Jen S. Went here to spend $$$ for my new kitchen and got no help what so ever. Ive lived in the area for over 15 yrs and decided to buy local. I will but not from here. They didnt have customers in the store, I was in there a good 20 mins and nada. Oh well i'll go blow my $$$ else where.... read more

Nice selection of tiles. But no one bothered to say hi or offer any help.

One of the BEST tile showrooms in the North OC area, even surpassing most of those along tile mile (State College) in Anaheim. With over 10,000 sf of showroom space, you will definitely find what you are looking for. And in the rare instance you don't, they can order it for you. They can do custom etched tiles too! My clients are always overwhelmed yet exuberantly happy that I brought them here because they always find what they want and need here. Friendly customer service too! Give them a visit if you are considering a remodel, but be prepared to spend hours here. read more

***I WISH I HAD ORDERED ELSEWHERE*** I'm giving Ed Pawlack tile an extra star because there tile selection is actually pretty, but the customer service and delivery time estimates, need much improvement. I've ordered approx. $7k in tile and was told that one tile would be delivered in the same week and ended up taking 8 weeks and the other one is still not here 4 months later. That tile ran out on the first one and had to be ordered from Italy, so I understand the extra time, but it would have been amazing to have been told initially that it wasn't local and the tile that was available in 2-3 days was only for 1/3 of the amount I needed. The second tile, from ENCORE, is ridiculously late. I was told 2-3 weeks. The first sample took 4 weeks and was wrong. Second sample was another 4 weeks. I put in my order and almost 8 weeks later, they are just now starting on my order and who knows when I'll be graced with my tile. You might think this is a supplier issue and not a retailer issue, but I've had to babysit this entire process with regular phone calls to my sales rep asking them to please call with an update. "Please please please call with an update". Nothing. I have to keep calling and calling. Customer service is awful. Not sure how I can expect the sales reps to be any better though when the owner doesn't even call customers back. Lead by example. If you have infinity time to complete your project, go ahead and order from them, but if you have any reasonable timeline, I would pick somewhere else because you won't have someone on your side making sure you get your material in time. read more

Great selection - high prices, poor or lacking staff. Bedrosian's on St College is a better option. Professional IIDA/CID Designer

I've been in there a few times. Every time, I am ignored. Last time, I asked for help and she seemed annoyed that I bothered her. She stayed with me less than a minute and left. I needed help again and there was none. I will not go back. read more

Went to this place to check out some tile and I'll tell ya, I didn't not feel welcomed at this place. I wasn't greeted of even acknowledged. Is it because I'm a female on my 20's? Little did they know, I had the money in hand and was willing to select some tile and get started on my project. This place is small so I expect to be greeted when I walk in Ive gone to larger stores and have been greeted the second I walk in. read more

We visited Ed Pawlack which researching quartz countertops for our kitchen remodel. The first 2 visits service was lackluster and we always had to ask for help, no one greeted us or approached us. However, our third and final visit was a bit bizarre. By that time we knew exactly what we wanted and came equipped with our kitchen layout drawings and exact measurements. Again, we had to ask someone who was just sitting behind the counter for help. Then it got weird. While going over the measurements with the salesman another older gentleman came out from behind the counter, stood about 10 feet away and just stared at us. No smile, no nod of the head, nothing. Just a dead stare, even when I looked straight at him. Were we not dressed right or something? It was very unnerving! His dress and manner led me to believe he was a manager or possibly the owner. We got everything done with the saleman pretty quickly since we knew what we wanted and had all the measurements and information. He promised us an estimate in a couple of hours. This was the first week of April. When we didn't hear back from them after several days we moved on. Our beautiful quartz countertops were installed last week. Different company that provided great service, suggested other options in our price range and did a very professional installation - all within the time frame we required. Been about 6 weeks now since we were promised an estimate from Ed Pawlack - nothing, nada. Showroom is beautiful and they have lots of options but service and commitment follow thru is non existent. We went elsewhere for kitchen backsplash tile and will go elsewhere for the complete bathroom remodel that's coming up next month. We won't ever go to or refer anyone to Ed Pawlack again. read more

I read the reviews but wanted to give this place the benefit of the doubt. Although I appreciate the fact that the salespeople do not hover over you, a simple greeting would have been nice. It was all salesmen on the floor and they were all hanging out in the middle console area. Not a single one of the men approached us to assist. I finally approached a young sales gal and although she seemed to lack product knowledge, she was friendly enough. I am in interior designer, and potentially have the "power" to bring vendor's quite a bit of business. I also know that I have a choice in where I take my clients' to spend their money. This place will not be one of them. Hey sales staff at Ed Pawlack: IT'S TIME TO READ THE REVIEWS and be proactive about your customers. After all, without us, you may not have a business standing in the near future. read more

They have a beautiful showroom! Sandra was the most helpful, I've been to 2 different places and she was the only one who was the only one who could help me. There were so many different tiles I was able to do my whole kitchen and bathroom! read more

I have been to Ed Pawlack tile multiple times, mostly a few years ago when we were doing an extensive remodel of my home. They have beautiful tiles, but the service was horrible then and is the same now. No one greets you, if the people who work there are busy with a customer they do not even acknowledge you (when it is obvious that I am needing assistance). I was ready to purchase tiles today, but because of the lack of attention, we left and went to Bedrosians in Fullerton (much further away) and got amazing service, quality and price. I will not ever walk into Ed Pawlack tile again. read more

So I have to share!!! The best service. I had read some of the yelp reviews and was concerned about going, but I went none the less!!! So glad I did. I've been in three times and was greeted and helped by Ros and Mark. Not only did they help me but they even entertained my 7 year old daughter! Mark was incredible he even walked the samples out to my car! The pricing was amazing! They beat other prices my husband received from State College. I'm looking for more things to tile now! Who needs to go State College to get tile when you can just go to Ed Pawlack tile. read more

Great service, Peter and the other staff are top notch! I needed tile for a shower remodel and the selection was awesome. I would highly recommend this place to anyone. read more

I work for a designer and we have used Ed Pawlack Tile for years on various projects. I always call on Michelle to help me create artistic projects for my clients. Michelle's amazing to work with and eager to use her knowledge to tackle any project I throw at her. Yes, the store is busy and they let you look around without bothering you... so if you need help, just ask for it. Many people like to look around and don't want to be bothered, there are hundreds of tiles to look at here and you won't find a better selection than at this store. Many other tile stores are either really high end or super low end, but Ed's store carries all price points, so no matter what my clients budget is, we can always find options. This is a family owned, quality company with high ethics and good prices and amazing staff. I know my clients are in good hands and I am happy to give them a 5 star review. Lisa Weiss Assistant to Kathleen Jewell, designer read more

I have been buying tile from here for years. They have one of the best showrooms in Orange County. They have many sections of tile for the entire home. Prices can be sometimes on the higher side due to the better quality and exclusive designs. Highly recommended to all my customers read more

Talk about rude and hating your job. I called to check inventory and I felt like I was calling a prison. The grump on the phone needs to look for anew job cause he's making clients like me look for new tile shops! read more