Misleading ad prices. They do not honor the ad they placed online to get people in the door. It's a complete gaslighting and lying when you speak to management about pricing. The way they advertise is false and illegal. Do not waste your time. read more

Ed Payne Chrysler Dodge Jeep RAM - This is the same jeep they tried to sell us for $58,000 today!!!!!!!! - Car Dealers Near Me - Weslaco, Texas

New car has3800 miles on it wanna get an oil change , MOPAR , has a coupon for two oil changes 6 qts of synthetic with filter , for $130 , I normally do my own but I'm in my winter home and don't do that kind of work here and I'm 72 yo climbing under a car is not as enticing as it used to be , so I called And the girl that does oil changes appt.s says yes we accept that coupon , got an appt the next day was told an hour and a half I got their got checked in told to wait in the clean lounge with drinks and snacks , an hour later they call me my cars ready no surprises , good service , read more

Ed Payne Chrysler Dodge Jeep RAM - 2024 Durango GT - Car Dealers Near Me - Weslaco, Texas

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ED Payne ford Weslaco Tx. our van has been there since october first. It show up it was heating, we bought it in that same place on 2017 cash. the inside y happens right in front of the dealership so it was easier to go there. well the invoice for recommended service was of $6295.69, even tho they stated it wasn't overheat but to prevent because some stuff was old/damage. We agreed, Vas was supposed to be don't by Friday 10. Well on Thursday 9 we got a called that they broke a stud that was stuck, so now it increased to a bit more of $7,300. Obviously I asked why were they charging that much for their own mistake. the cost was removed. Spoke to Tony back and forth. After that was don, of course they had to many their money right?, on Friday they magically notice the exhaust needed to be replace, they voice an extra charge of $390. 00 well it went up to over $7500. ( because they had removed the other amount) they couldn't increase on service, so they increased on parts. I called for an updat, now they are keeping my van till the following Thursday. Mind you, this is the van I use for my cerebral palsy son. I'm spending more than expected. seams to feel that John Castillo, with the approval of his Manager Tony, keeps finding something to increase the cost of service, while I struggle between transporting my one and canceling appointments after his surgery. If anything that has need change without need, or charged and not changed and my van have issues in the following year.. I'll make the mentioned above and Edpayne responsible, since the company is letting this type of employees work and do as they pleased. yes, I agreed to the changes trusting them, since is the VAN I use to transport my children. And I want it to be in good condition. But those back and forth finding stuff from morning to evening is very suspicious. read more

Ed Payne Chrysler Dodge Jeep RAM - I do have all the different recommendations. - Car Dealers Near Me - Weslaco, Texas

Dealership does have a variety of selection but unfortunately salesman and manager eager to make a deal and sign without initially showing, test driving, and putting vehicle through inspection. Mr Ramiro G. will interrupt and speak over you being condescending with technical terminology to make you feel degraded. Can be very rude. May need to file complaint. Issues with signal lights were stated by salesmen and manager that they would get taken care of but did NOT fix. Make sure everything is in writing before signing. Their word is not valid and means nothing. Need to overlook salesmen more closely regarding how they speak to customers. read more

Turbo actuator went out on the Dodge they were able to get the part in it took a little longer then they first quoted but was under the price the first quoted too. They are efficient and kept me in the loop. Unfortunately they did not offer a loner for the week they kept my truck waiting on the part. read more

I had some hesitation about going to the dealership because of the poor reviews on yelp I made contact with a specific sales person and arrived on a Saturday morning and asked the receptionist to call this gentleman I was told he he was in a meeting and that there was no way she could contact him or call him The wait time was approximately 20 minutes so I left This is terrible service and I would hope that the owners of this dealership realize that these low level employees are destroying their business Considering the one star ratings for service and the very poor rating I am giving them for customer service I will never buy a vehicle from this dealership read more

Argumentative staff. Slow technicians. This dealer should be ashamed of itself in the way it handles customers and their vehicles. I'm very disappointed at this point and this is the second time I give this dealer a chance. If your time is of any value then my suggestion is to find a local repair shop to service your vehicle or make the drive to anywhere but here if you care about how you're treated and the competency of the technicians that touch your car or truck. read more

Ed Payne Chrysler Dodge Jeep RAM - Car Dealers Near Me - Weslaco, Texas

I recently bought my car here, about a year ago. When I purchased it I was told I was going to get 3 oil changes at the companies expense. This turns out to be a "maintenance plan". I wasn't informed that the maintenance plan would expire. Upon bringing my car, I'm confident it's on the house because of what was agreed upon. The gentleman taking my car informs me that it ha expired regardless of only having 1 oil change done in the car. This was very misinformed, and I don't appreciate it. I also work with customers, yet I never mislead them like I was misled here. 3 stars for the customer service. -2 stars for misleading me. Hope everyone finds it useful read more

Went for an oil change to Ed Payne 4/18/'19 for the first time and was pleased with the service. Made an appointment for recall work for the next day (4/19/'18) for 9:00 a.m. Was told it might take up to 3 hours to complete the recall work. Arrived at 8:30 a.m. At 12:45 p.m. I asked the assistant manager how much longer it was going to take. He said they had NOT even started on my truck. I told him to bring my truck to me as I was leaving. I am very disappointed in Ed Payne's service department. Needless to say, I will never go back to Ed Payne's business operation. Most unprofessional organization this veteran has dealt with in my 82 years of living. Check other reviews and see how other customers have been treated. read more

I highly recommend their service department! I had a emergency repair to my Jeep today (leaving town Tomm) and had to get it fixed today for safety! I had no appointment, pulled up and Becky came outside and took care of me immediately! She understood my urgent situation and made sure they took care of me today! I will definitely be back for regular service! Thanks Becky Leal for your quick service and professional treatment! Very grateful!!! read more

Worst service ever. You go in and buy a pre-owned 2017 Nissan Sentra and before I even drove out of parking lot service engine light is on.why would you all let a customer drive out with these problems. it was late at night so there was one person we found and told and he said he would tell salesman. Did he tell salesman? of course not. wow. second day car brakes are squealing and doors handle on passenger front is coming off. Then 3rd day seals for door are all falling off. what did you all sell us.? ;( so disappointed. to try to get someone to answer you is ridiculous. you all have had my car going over 3 days and its still not ready. NO one calls to give status just keep getting the run around on service advisors and trying to speak to a real person and not their voicemails. I want my car back now. read more

I purchased a 2019 Jeep Wrangler Rubicon on October 9, 2019. Today is November 1st. My trade-in has not been paid off. I spoke to Chrysler financial and they have no loan information on me. I contacted Ed Payne Motors in Weslaco and they had no clue that this was going on. They made some calls and apparently my file was not found. The next day "it was located" and they were going to expedite it. A week later, I check online and noticed that my trade-in still has not been paid off and now there is a late fee. I called Chrysler FInancial and AGAIN they did not have any information. I contacted my sales representative AGAIN and I got the same story. He stated they would "rush" my file. A few days later---still nothing. The sad thing is that I gave them a stellar survey but the post customer service was completely unacceptable---horrible. It is like they do not care. I told my sales rep that I expect to speak to a manager and no one has called me. I emailed them but no reply. I left a message on their web site and guess what?? No reply. It is apparent that after the deal is done customer service is non-existent. Therefore, I caution anyone who chooses this dealership that they treat their customers as a simple number and if you need anything after the deal---good luck. read more

I was given a set sale price the first day by Cesar Lopez on a new vehicle I test drove/inquired with my family. The next day I go to sign with Cesar/Freddy and they increased their set sale price making me feel like a liar. Also, they low balled my trade in vehicle with extremely low value. They false advertise to lure customers, say it was miscommunication to change the price and make the customer feel like liars. I advised them this is not the first time this happens here and was going to give them another shot. "LO QUE ED PAYNE QUIERE REGARDLESS" is what their slogan should be. I just wasted my time again at this dealership. read more

Worst service ever my 2014 challenger had a steering problem took 2 days to figure out what's wrong brought it home while the part came in once it was in brought it in and took about 4 days for them to START on it I called and was simply told oh we haven't started yet then once I pick it up car has a problem with going off to the side well here I am 2 trips later and 3 hours in waiting on that new problem to be fixed and this isn't even mentioning the car has other problems that l they forgot to look at if you need service go somewhere else ! I will never purchase from here let alone buy another dodge ! read more

Very good Service Dept. See Roland Zamora

WORSE SERVICE EVER!!!! My mother purchased a brand new car there, it keeps turn OFF as she drives it, they told her to keep driving it while the part comes in, in THREE days. They won't even offer a loaner. Thanks for taking advantage of my mother and selling her a lemon. If this car dies while she drives it like it has been, and an accident happens because of it. I hope any attorney out there reading this will contact me! And now Ed Payne is block comments. I guess they don't want to correct the situations and hide their bad service! read more

Service department is a poor. Came in at 8:00 it is now past 11:00. I guess when they say free it means you're the last one in line.

This place will rip you off. My van broke down and was towed here. I was called by my service advisor Luis and told it needed a transmission for $4,000.00. I told Luis that I had an extended warranty. The $4,000.00 transmission turned out to be a $1,500.00 torque converter. Imagine that. read more

We have a lease that broke down at 8000 miles and they are doing nothing about it. We will never purchase here again and will be looking into legal matters to handle this. read more

I had a great experience with Ed Payne Motors. My salesman was Alvaro and he is the best and most knowledgable with the GMC Sierra 2500 diesel. He knew everything about the truck. You won't find another salesman like him for his expertise with all the specs on the diesel motors and the new technology. I have bought 8 vehicles here and will continue to buy more. read more

"NOTHING BUT A BUNCH OF LIARS AT THIS CAR DEALERSHIP" It's tpeople like these that give car salesman a bad name. I saw and add on their web page for a Kia Optima for $17,900. I went to the dealership and asked if that car was still available. I was told that it was. A salesman took me to the vehicle and I test drove the vehicle. I liked the vehicle so we started to negotiate a deal. I asked the salesman what was the lowest price he would take because I was not paying the asking price. He said only the salesmanager could lower the price. He said that he was going to ask him. He came back sometime later with the price. He said the price of the vehicle was $21,900 but they would let me have it for $19,900 if I bought it that day. I told him that was $2,000 more than the sale price. He said that price in the add was with $2000.00 payment. I showed him the add it did not mention anything about a down payment. The salesmanager then said they would let me have it for $17,900. By that time I was furious. I asked the salesmanager for the keys to my vehicle back because I was not going to do any business with a bunch of liars. He was not even fazed by it. I guess he he knows he is liar so it doesn't bother him. Needless to say I will never shop at that dealership again or recommend it to anybody. I went to Bert Ogden in Harlingen and bought a vehicle there. read more

Fact I had even taken my mom to buy her car there giving them the second chance of my bad experince.that's when the windshield problem came up candido from service said to bring back the car at 3 when the windshield guys were right there outside I payed the 10 bucks problem fix but I had to pay or else get out of work at 3 for free windshield repair . That same day we had cancel the warranties on the car about 3 days ago i called to check on the cancelations they said theyll going to call back when they had found the paper work three days and still waiting for the call. But if it would of been to get the warranties everything would of been done right there and then. So Sarah or anyone that cares for this review give give a call maybe your able to help the paper work . Thank have a great day read more

They are awful. Michael R. and his manager basically tried to bully us into buying the car while keeping us from reading the carfax on this "accident free" car. We escaped and read that the car had 3 owners and was in an accident. I also read in KBB that the same year model, in the same condition is a whopping $7k less in suggested fair price than what they were asking (more like demanding) for it!! Avoid this dealer! They are bad bad news and I'm one of many with the same sentiment. read more

I would like to tell everyone about my personal experience. I purchased a mustang from the Payne Dodge center with a clean "carfax".. Later I hit the door on the drivers side, and had realized the paint in the back by the gas thingy had been cracking for quite some time (shortly after I purchased it, but hadn't thought anything of it), so when I took it to a collision center to get an estimate for the door I asked about the paint in the back (out of curiosity).. They're like oh it's because it's been crashed before.. Went to Payne and they're like oh no it's never been wrecked.. Showed us their "carfax" and they're like but we can have the people from our collision center look at it, so they can tell you that it hasn't been crashed.. I'm like okay.. They're like they're not in right now, but when they are later today we can call you so you can come back and they can look at it.. I'm like okay.. They NEVER called!!! 3 weeks went by and my Dad decides to go to the Payne collision center on his own and asked them without saying what was going on and they're like oh it's cuz it's been wrecked! Their own people threw them under the bus, and they're saying they don't want the car back, and that they aren't giving me my money back! I am now filing a lawsuit, because they violated the DFTA! Horrible!!!! Horrible!!! Horrible!!!!! I will do everything I can to make sure the whole valley knows about my horrible experience! BEWARE!!!!!!!!!!!!! read more

Do NOT do business with this dealership!! This dealership has be the most unprofessional, unethical, shady place in the valley. First of all, the salesmen are uneducated and incompetent. The finance department is crooked and lie to financing banks about household income and employment to get customers approved, no matter how poor their credit score is, or how high the customers interest rate will end up at, at the end of the deal. To make a long story short, my elderly parents went by the dealership as many of our parents do, to "window shop" knowing that they probably should not and could not qualify for a auto loan due to credit and being on a fixed income. The salesman lured them in, along with the finance manager.... ran their credit, got them into a large, used, overpriced vehicle approval with an 18% interest rate. They were going to end up paying double what the vehicle sale price was at the of the 6yr. agreement. We took the vehicle back, cancelled the contract with the bank, and just to have the fiance manager try to persuade my parents into another over priced vehicle. When they refused to take any vehicle from that dealership, he pretty much insinuated that my parents only got approved the first time because he had a "good relationship" with the bank that approved them?? What was funny, was that my mother later showed me a paper where the finance manager himself, wrote false income on a paper, and ask her to tell the bank that that was her income when they would contact her via phone, although it was not. This is elderly exploitation! There are many other ethical and honest places to buy from, DO NOT GO TO ED PAYNE, you will regret it!!! read more