The company I was using for the past 6 years sold to a much larger company. That larger company…read morecame to service my fire protection equipment and charged me 3 times what I was contracted from the previous. Not only that but they overcharged me for items they didn't replace or service. I called A&E & told them it was a very short notice but I needed service to comply with the town/state. They came right out the next day on a weekend to accommodate my need!...AND the price was right! Super friendly people t

A&E fire brought high-quality work at a lower price than their competitors. I was impressed with…read moretheir team's dedication and knowledge. Would use them again!

We have been customers since 2021. Each inspection comes new claims of deficiencies. They have NO…read morecustomer service. Five calls to speak to billing who did not even bother listening. Quoting contracts signed that were never signed. No calling when alams are triggered. I could go on and on. Do not use this company.

We needed some in-home sprinklers lowered. Marcus from Ellis contacted me quickly & provided a…read morequote. Hubert came out to our home & did the work quickly. Everyone at the company was professional & a pleasure to work with.

I contacted several companies for a fire escape inspection. Boston Fire Escapes Pros were the most…read moreprofessional and efficient. Yanci responds promptly and sets things in motion quickly. Work was done quickly at a reasonable price. She will definitely be my first call for any future work.

Boston Fire Escape Pros provided exceptional service during the inspection and repair of our…read morebuilding's fire escape. The crew showed up on time, and got everything done without any hassle and made sure everything was safe and solid. Thank you again

This company is top notch! Called the day of and they were on site that afternoon. The job wasn't…read moreeasy, but they listened to my needs, and got the job done in a very professional manner at a great price. Highly recommend!

From the owner: K Security Systems provides home alarm monitoring, monitored burglar, fire, and carbon monoxide…read morealarms, home video surveillance, personal emergency response, and home mobile solutions 24/7 in Lynn, MA.

I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

I am 70 years old and this is probably the worst company that I have ever experienced dealing with…read more There monitoring service is actually worst than the products that they install. False alarms that they can't correct without hundreds of dollars in extra charges and long wait times to get resolved.