I've been a loyal Edible Arrangements customer for over 20 years, but after this recent experience, I'll think twice before ever ordering again. On April 23, 2025, I helped my mother-in-law place a "Get Well Soon" fruit bouquet order for my father, who had just had hip surgery. The order went through, payment was processed, and we received a confirmation number. But when we followed up with the store, they claimed they had no record of it. We sent them our confirmation email and waited for a response that never came. When we called again, we were told--dismissively--to "go to the website and write a complaint." We did. It's now May 19, and we've received no follow-up. Out of frustration, my mother-in-law had to dispute the charge with her credit card company. I even sent an email directly to the CEO of the company and, to this day, have heard nothing in return. This was more than a missed order--it was a complete failure of customer service and basic accountability. During an already difficult time for our family, Edible Arrangements added stress instead of delivering care. Extremely disappointing. Do better, Edible Arrangements. read more

Edible Arrangements - That is all I have received. Very disappointing! - Gift Shops Near Me - Fresno, California

Edible Arrangements is the best gift to give someone you care for very fresh looks great can't beat it first class all the way can't wait who back I'm going to get one for myself. read more

Horrible service, poor quality and not at all what shows in the picture. Strawberries were dipped halfway only and balloons not properly inflated. Never again! Don't waste your money!! Too expensive for what they are offering and delivering. read more

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I called to order an arrangement for our granddaughter who is in the hospital. The young lady who answered the phone was very sweet. I inquired about the online discount and she said she would apply it at the end of our transaction, but then forgot. I wasn't too concerned about the lack of a discount but when the arrangement arrived I was very disappointed in the lack of freshness and poor quality of the strawberries - they certainly weren't the same quality as their photos advertise. The greenery was also old and wilted. For the price I expected fresh, ripe fruit. read more

If you're looking for an edible arrangement to brighten up somebody's day or for a celebratory moment, I would highly recommend The edible arrangements store in the Figarden five star ratings to the employee, Bri took on a difficult situation and turned it into a wonderful memory. She is a bright star ! read more

Edible Arrangements - Edible arrangements in the fig Garden Village, Fresno California - Gift Shops Near Me - Fresno, California

I got a free 6 piece box of fruit as a reward, and maybe because it was free I got a rotten chocolate covered banana. read more

Edible Arrangements - Rotten - Gift Shops Near Me - Fresno, California

I ordered online their chocolate covered mini pack, paid and set a time to get it and went to pick it up. The worker was nice and handed me my order after getting my name. Wished for a nice day and I left. Super simple and easy! The store was clean. The chocolate covered fruits were delicious! Good service and great treats! Highly recommended! read more

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I sent the Birthday arrangement to my family in Long Beach and it was enjoyed thoroughly by all! Thanks for the great help from the clerk helping set everything up and she was helpful. read more

Amazing business ran by amazing people. Every time I ordered an arrangement for delivery they never disappoint. Fruit is always fresh and the arrangement is always presented beautifully. Look no further for a thoughtful gift for any occasion! read more

How unprofessional. My friend ordered an arrangement here from Seattle for our friend's birthday and the delivery driver decided to deliver it to HER friends apartment. The address was for 440 and not 400. Why would she think her friends would order a basket and just drop it there instead of the front office or maybe I don't know checking for the actual address. And the audacity to bring one tomorrow like wow maybe try delivering it back today because that is your own fuck up read more

I love this store!! The new highschool workers are super sweet and always on task. The strawberry's are always dipped to perfection. So happy to see young people out and about helping out small businesses!! The older workers are very sweet too, always with a smile on their face. Seems like no workplace drama, happy environment = happy customers read more

One star, only because it got there, just barely. I spent over $100 for a Brownies & Chocolate Dessert Platter and a Flower Bouquet, Designers Choice, both $50 each and ordered 4 days in advance. I should have stayed with tried and true florists. The receiver sent me photos after the order was delivered after 8:30 at night in pitch black darkness and it looked like something the dogs dragged in. I've been trying to overlook it for a month, but I just can't get over it and must save someone else the embarrassment of what I experienced. The flowers were thrown in a vase, no arrangement and to be fair, what can you do to pre-wrapped brownies and dipped strawberries? Never again! I was sad that the special occasion was trashed by this outfit. read more

What a disappointment it was for Valentine's day. The driver calls me to let me know that he can't get in the building because he in the back and the doors are locked. I said yes they are it a government building you need to go through the front door and give it to the receptionis. 5 minutes late my girl calls to say thank you and to let me know when she opened up the flowers slot of them were die. I had payed for a vace with them but they weren't in water. I called and explained the issue. The manager called me back and said she did the flowers her self. Okay so you sent out die flowers with no water? She said she would send out another thing of flowers but she wanted the old ones back. I said fine not realizing that it would put my girlfriend in pickle. By the time she got them she was in a meeting and had to leave just to give the flowers back after she already went to the store to buy something to try and bring them back to life. So fo $175.00 later the ones they brought her weren't any better. She had to do the same thing to them. I would just like a refund but that wasn't a option. So never again will I by from them. It was inbeacing for her and me to have to go through that. Thanks for messing up are Valentine's Day. read more

Edible Arrangements - Gift Shops Near Me - Fresno, California

My friend sent me a gift from this place and I went here to pick it up. It was so special cuz I never had it before. Honestly, the dipped fruit was the same as any I've tried but it was really pretty and kinda special cuz it was a suprise gift. So I go to place an order for my sister and luckily I had a coupon code and there was a special going because had it not been for those discounts I wouldn't have paid what they normally charge. The store is clean and people are polite and parking is plentiful! read more

Edible Arrangements - Chocolate dipped bananas, apples and strawberries - Gift Shops Near Me - Fresno, California

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Recently received a fruit bouquet from Edible Arrangements and the sender happened to give them the wrong street number by a digit. The employee who delivered however, called twice to double check if she was near by or had the right address, thankfully she was on the right street and was able to get it delivered to me! Great service from the delivery employee and enjoyed the sweet fruit and attention to detail! Thank you! read more

Edible Arrangements - Gift Shops Near Me - Fresno, California

Ordered a birthday gift for a friend and had to change the delivery date on them 3 times. They were professional and accommodating for me. Delivery was seamless and great prices and delicious product. Definitely recommend! read more

They TOTALLY missed the mark on Fathers Day. I received a call around 10 am from the store asking if it would be acceptable to switch out the premium container I paid extra for, as they had run out of them. They did not offer a discount for switching from a little BBQ tin to a cardboard box. But that is not the worst part! I specifically stated, when creating my order online, under the "message for delivery" to deliver the arrangement before 10am. My gift to my 80 year old father never arrived!!!!!!!!! I cannot tell you how very disappointed I am. I am a repeat customer. I can say never again!!! read more

Delivered to the wrong address but was quick to fix it and was very friendly and fast on the phone. Appreciated the efficiency and quick fix. read more

This location is amazing--easy to get to and I appreciate them filling an online order--present emergency--places the night before and by noon the next day it was delivered fresh. Well done and a complete lifesaver--using them over other food delivery options. read more

Great product with friendly customer service! Delivery was done great with a call ahead of time also. Many thanks for making a birthday special! read more

Thanks Ric W. I am glad that you don't have record of my order. As I do and still have record of my order from your store. Sadly, as a business person, I suggest you to keep records of your past customer's feedbacks so you will know what to change for better services in the future. read more

Worst Edible Arrangement in town, horrible customer service every time we pop in for a quick chocolate strawberry or smoothie (Like they advertise for there website) they don't have anything made and are very rude when we ask. I've ordered multiple arrangements from this location but I will no longer give them my business read more

They absolutely made my Valentine's day! My boyfriend surprised me with a delivery to my work and I couldn't believe how delicious the chocolate strawberries were. You guys will forever have my business!! Thank you for making this the best Valentine's day yet!! read more

Ever since this place has opened my husband and I have been great fans. We have ordered their bouquets, the chocolate strawberries, and even had them do our centerpieces for our wedding which was a hit with all of our guests. It has always been fresh, sweet, juicy and received lots of compliments as well as have enjoyed them plenty of times ourselves read more

5 stars for the customer service at this edible arrangement's location. Ricky was incredibly helpful and communicative. They went above and beyond to make sure my order was delivered to the right address. Thank you!!! read more

The staff are really nice and personable. However, the prices are really high. Will not order again. $80.00 for a small fruit basket. Wow!!!!!!! Not for people on a budget read more

I ordered for Mother's Day, I'm assuming a very busy day for the business. I called to ask for an estimated time that it would arrive. The person that answered the phone was very helpful and nice. When they attempted delivery, my mother in law had gone out. An employee called me to ask how they should proceed. I asked if they could leave it on the porch as she wouldn't be home for about an hour. He asked if they could redeliver later as it was a hot day and he was concerned the items may melt. It was redelivered successfully. I was nervous about the holiday delivery and if it would go well but everyone I spoke with at the business went above and beyond. read more

Tried getting an arrangement swnt to friend in Arizona for her birthday but was given the run around. They don't have a store in that area call this number you call the number and are told they don't know why we were given that number because they are not corporate.. All I wanted was to send an arrangement to my friend not jump threw hoops and bend over backwards to do so.. very unprofessional and unacceptable business practice. read more

I Called on 5/10 around 1pm to have an arrangement sent to my wife's work for mother's day. I provided the name, location, and message to the rep when asked, and was told the delivery would be complete by 5pm(when she's off work.) The rep told me she was having "system problems" but would still put the order in, and call me back shorty for the payment. 45 minutes pass and still no call. I called back and spoke to the same rep who tells me again, she'll let me know and "not to worry." And guess what, she never called back! I am VERY DISAPPOINTED. I called the location around 545pm to see what happend and I'm told "We're sorry for the trouble the system was down. We can schedule it for tomorrow?" REALLY? Why couldn't you just tell me you could not do it so I could find another business that could before it was too late? Customer service is brushed away so easily by the staff at this location. NEVER coming back here. Carelessness at it's best. Thanks for nothing. read more

Amazing customer service and had my order out and to my husbands shop before he left! I was that annoying customer hate to say it I placed my order around 1ish and called and explained where it would be delivered to and stressed he's leaving the shop by 3:30 and they surpassed my expectations and had it delivered to him before 3:30! Very pleased with there promptness and efforts to please the customer! Will definitely be returning or sending customers there way:) read more

This was one of the greatest bouquets I received in a fruit formation. I'm sure we all are accustom to getting flowers, cards and a get well gift, but I absolutely enjoyed having a custom made fruit Bouquet for my recovery at home. This really hit the spot since I had not had my proper fruit consumption, so I dive in like a shark on red meat and OMG I was blown away on the essence and the rich taste of the sweet juicy bursting strawberries in my mouth. The strawberries were very sweet with a nice touch of sweet chocolate and the heart shape pineapples were just as sweet and no bitterness. I really enjoyed the fact that I had the option to have chocolate dip strawberries or plain strawberry. So I was very satisfied with my edible bouquet, hand's down I will be a customer for the holidays or a just because gift. This was so much healthier then the food at the hospital and I felt good about sharing because I really had so much to be kind lol. So this being a gift I'm sure it's pricey but worth that extra couple dollars no doubt. Also they have coupons and check in discount that really help with the price. So my overall opinion of my fruit bouquet was absolutely Divine with a touch of Love. read more

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I do take back what I said. Even though my first experience with them got off on the wrong foot, they have made it right. I appreciate Ric and Denila, they reached out and offered a sincere apology that I did feel. I will go back to them when I am ready, and they are such amazing people. Businesses take notes! They are truly amazing. A1 business owners, who take pride in making their customers happy! read more

This location has always been a go-to for my family and me. I've placed several orders over the years for friends, family members, and colleagues. We even ordered an extra large arrangement for my best friend's wedding reception. They do amazing work and continue to impress us with their service. Will definitely keep coming back! read more

I got my edible arrangement at 10pm and had to go outside to get it myself because they were so lost. They called 3 times to ask for directions and I'm not hard find. I wasn't given an apology for making me wait because they called at 8pm to say there were on their way and got here at 10pm. It was very unprofessional. I was also told it was supposed to have a card from the sender and it wasn't there. I don't think I'd ever use their service after being on the receiving end of it. read more

They went above and beyond to ensure my order was delivered to make me help my sister feel special on her birthday!!! Thank you so much.

I had ordered some chocolate covered strawberries for my girl last friday, they said they would be delivered today for Valentine's day. They never showed up. Im here to cancel my order and there is a line out the door read more

My dad ordered chocolate covered strawberries for my mom for Valentine's Day and were scheduled to be delivered today. It is 8:45pm... still nothing. Not even a phone call. Why would they continue to take orders for delivery on Valentine's Day knowing that they won't be able to accommodate all of their customers? This is poor customer service.... the least the could have done was call or even call and ask if we would like to come pick up. Very disappointed and will not be buying anything from there ever again. read more

This location has great customer service and products. The fruit was delicious and they worked with each customer individually to fit their needs. The arrangements look just like they do online and in brochures, I'm always happy with what I've ordered! read more

Second time I'm disappointed with a gift I received the first time my son bought me a arrangement with a assortment of fruit some chocolate dipped the fruit was not very fresh it looked old this week I got chocolate dipped strawberries that had such a thin layer of chocolate not even dipped close to the stem also strawberries are not even very sweet which is very surprising since their in season right now.....SMH read more

This is my second order with this particular location. ALWAYS superbly arranged...the fruit ALWAYS fresh & sweet. The staff are ALWAYS pleasant. The recipient was not home at the time of delivery, but out for birthday lunch with family and friends. I live in LA & received the phone call. This location went out of their way to deliver the arrangement to the restaurant where my nephew was. I was overjoyed with them offering to do this. Initially, I thought I would have to call someone to quickly go to the house to receive the arrangement, However, the nice woman I spoke with indicated it was no problem for them. She was very pleasant, patient, professional & understanding. From what I was told, the delivery driver was also very, very pleasant. Greeted the recipient with a big smile and refused the tip that was offered, repeatedly. Unfortunately, I do not recall the woman's name, but a big THANK YOU again, for your establishment going the extra mile to make this day uneventful. I appreciate you all & WILL keep ordering from your location. I apologize for the delay in posting the review. The delivery date was 05/31/2019 read more