I never write reviews. If I could give this store a zero rating for their customer service, I…read morewould. I must say, this is one of the worst experiences I remember having in a boutique store. I have been shopping in this store for many years now and spent lots of money. I usually buy my gifts early, especially during Christmas so that I can take advantage of the selection. The owners Marina, and the other senior woman that works with her with the blond hair would not do an even exchange for a Christmas item. I had purchased 2 ornaments by mistake, 5.99$ each, and all I asked is if I could exchange one ornament for a Christmas napkin which was the same price. Its not like they were going to lose any money. The owner and the the blond senior lady at the cash both said no, no exchanges on Christmas items. She said we have never bent the rules in 30 years and we are not about to do so now. Wow, what great customer service! Especially considering the fact that on boxing day, a student employee told me to come back after boxing day, since they don t do Christmas exchanges on boxing day, which is completely understandable. Its not the money that bothered me, its the principle, and their horrible attitude. The owner and the blond woman that works with her were both extremely rude, they seem bothered, and unfriendly. The other day when I was waiting in line for boxing day shopping at their store, I was talking to another customer waiting, she said, the store has gone down hill, and I could not agree more. If the business is too much, and adjusting your inventory for a straight exchange for the same price is too much of a hassle, not to be discriminatory, but maybe its time to pass on the torch to a younger generation. These women are stuck in their old fashion ways of doing things. They need to realize they need to up their customers service with the times, be more flexible, and make exceptions when it makes sense, in order to keep their customers happy and coming back. Remember word of mouth gets around. If not, it may be time to retire, as I noticed during my Halloween shopping at their store, they ( when I say they, I mean the owner, and that blond senior woman that works there), they looked fed up of customers already. When I asked one when the Christmas decorations were coming out, she just nodded her head and rolled her eyes, like she was saying in her head, let me get through Halloween first. I went across the street to the new store that opened called the Zone Maison ( this is a small chain boutique store, they have others in Montreal), and what a difference in the staffing. The employees and owner really care about their customers, they have a positive attitude and they are more flexible. with their policies. This may be one of the reasons for the store owners frustrations and bad attitude. For many years, Le Panier was the staple store in the Pointe -Claire village, now they have a competitor that sells beautiful items, and has friendlier staff with more flexible policies. Do yourself a favor, its not worth the drive if you live outside of the west island, their Christmas selection this year, was horrible, compared to previous years, another client in the store noticed this as well. The owner blamed it on supplier issues, while Maison Zone, that sells similar items didn't seem to have supplier issues. The owner and the blond senior woman that works with her, (I don t know which one was worse, I would say the blond woman had a serious chip on her shoulder) needs to put a smile on her face, and pretend at least to show she likes her job. Life is too short to be this inflexible and bitter when you are running a business! Remember things don 't last forever in life, and its your customers that made you! Ps. Please read the low class review on google reviews, with the comment about the shopping bag! This store is not deserving of our business, if they continue to be this inflexible, especially with their customers that have been giving them our money for so many years! Shame on you!

Headline: Win the Battle, Lose the War…read more We just spent $100 on gifts at this store. When we asked for an extra bag, the clerk wanted to charge $1. This store has a lot of interesting and cute gifts. We've been in there half a dozen times in the past three years. However, our recent experience causes us pause.

Very nice place to visit. All products are hand picked from different regions in the world. If you…read moreare looking for a unique accent furniture items, wall decorations, brass or copper lanterns then this is the place you should head to. Note that each piece has only one copy and is handmade so you might not find it again if sold.

From the owner: Check out Maison Fusion eclectic collection: Accent furniture, wall decor, Lighting fittings,…read moreLeather goods, clothing, accessories, jewels, perfume and scented candles, and much more. Every piece was carefully hand picked and brought to you from all around the world and is handmade by skillful artisans.

Awesome view..especially in the summer months friendly competent servers and nice coffeeread more

It's hard to add to the reviews that have already come before mine because how often does a reader…read moreneed to read about how cozy and welcoming this cafe is? The ambiance is warm, the outdoor seating facing the water is equally beautiful in winter and summer (albeit for different reasons). The only difficulty I encountered was a lack of parking space. Although I was able to park on a side street it was a little tricky with the reduced available space due to snow/ice. Outside of that little point I had a nice relaxing morning coffee (Bulbasaur approves!) while taking in the views and listening to other customers have work meetings (ie; not loud, just discussing). I am glad it was early morning and thus not crowded. I will be back to try their specialty coffees or at least espressos :)

Perfect spot for getting Montréal/canadian gifts, the merchandise is tastefully representative of…read moreCanada, some are very cute! The owner, Mike, was a super nice guy and gave a a discount just for smiling :) 100% recommending this place for souvenirs.

We were here at the end of November. There's quite a few souvenir shops in the area…read more It's small and quite narrow, but it's wall to wall with every imaginable souvenir you could think up of. I was looking for some unique sweatshirts or items for my niece and nephew. Nothing really stood out as special or unique, but you can get a standard sweatshirt here or mug or something for sure. It's was a curious walk through for us, but it's always good to check out other stores just in case.

love this store! has all sorts of cards and gifts. i love doing my Christmas shopping there :) the…read morestaff is friendly, the atmosphere is calm and nice. recommend it.

Super cute souvenir shop. Not like the typical ones you would find in the Old Port of Montreal. A…read morelot of fun articles made by artists and artisans here in Montreal or in Quebec. Friendly people. They opened up a wall with the ice cream shop next door so you can just grab an ice cream too! Come see for yourself. It's worth it!!

Cute shop located near the Old Port of Montreal with etsy-like prints, postcards, and an assortment…read moreof cute little gifts. I love that this place smells like ice cream because of the shop next door that just has an open wall, no door. I found some really cute prints for my wall. If you're looking for some cute little gifts, this is the perfect place.

This local gift store promotes itself as selling locally made products. We walked inside and we…read moreloved the smells, neatness of the store and friendliness of the lady behind the counter. There were candles, cards, backpacks, artwork, you name it.. most anything you can think of in terms of gift ideas for yourself or anyone you love. We looked at some backpacks and hats and the textures and the quality of the materials were evident.

I have no idea why this place didn't get great reviews. I stopped in to get my last-minute…read moresouvenirs and T-shirts and found their cotton t-shirts to be the best style I preferred. I got some for Hubby while he waited in the car. Roger is the owner of the place. He was very nice. The prices were affordable--nothing crazy.

I'd give 10 stars is Yelp offered that option!!!…read more On our way back to NJ (we were driving) we stopped here for souvenirs, stocking stuffers and the Maple Syrup. Also on our list- shot glasses, snow globes, kitchen magnets, tea, pencils, coffee mugs ( a few soup ones) the maple sugar candy, it's a treat that I could not pass up, a few tree ornaments and painted tiles. I spent close to $300 here, I had a lot of people to buy for, I am not sure what hubby spent- but probably around the same. When I tell you there was something for everyone on my list, there was literally!! and quality was better than some of the other places I had looked and didn't buy from. We met the owners, such nice people and I showed them the video of my dog sledding adventure, lol. Good size parking lot, no public bathroom, friendly owners, definitely would stop here again for souvenirs.