My valentines flowers were dead the same day. I wasn't too upset I get they're super busy, but I called because my husband actually took the time to order- they offered to send a replacement the next day, but I was off till Tuesday. Tuesday the most beautiful replacement bouquet and more cheesecake arrived! I highly recommend this location! read more

The absolute worst. I have ordered edible arrangements many times from other stores with no issues. This was delivered with all the fruit broken off the plastic skewers, the fruit was completely spoiled. Totally inedible. Called the store several times. They asked for pictures, which I sent and received no call back. It was the only gift for my husband for Father's Day. And it had to go directly in the trash. Would never order from them again. read more

Absolutely awful. Ordered a sympathy platter online. It looked old and the chocolate was melting off! It's in the middle of winter and 20 degrees there should be no reason for it to look like this. $60 later..... so embarrassed that this was even delivered to someone! I reached out to the store and they basically said fruit is fresh and it sweats since there's a lid on top. It should not be "sweating" in 20 degrees. So I'm guessing either they dipped it and threw it in the platter without chilling, or they were frozen and pulled out and placed on the platter and started defrosting. I will never order from here again. read more

Edible Arrangements - Middletown - What it's supposed to look like with grapes! - Gift Shops Near Me - Middletown, New York

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I ordered an arrangement for my mothers birthday. First of all they came super late in the day, and just left the box of fruit out on the porch in the rain!! Then it was supposed to have a balloon on it which it did not. I called the Middletown EA, and I spoke to a woman (who I assume to be the manager) she apologized and said they will deliver it tomorrow with an apology gift, fine. Well it never showed up. Apparently she never wrote down my name or order number, and when I called she claimed oh sorry I forgot. I had to ask to be refunded for the balloon I never received, horrible customer service. Should have checked the reviews, no surprise they are all bad. read more

Worst place ever ! I ordered an arrangement a week in advance of my fathers 80 birthday. I even called the morning of the delivery to ensure they would deliver the item I ordered. I was told it would be delivered by 2pm. That the driver just left. I called at 2:30pm asking where they were...no luck still. They then told me they had an issue with the driver and it would be delivered sometime today. Then the driver called me at 4pm stating it would be yet ANOTHER hour to deliver the item??!!! "Did I want the order today still or tomorrow?? " People his BDAY is today!! For the love of God!! I called back and asked to speak to the manager. They said she would call me back....really?!? NEVER called be back!!! Nice customer service . Avoid this place at all costs. They suck! From now on use Sherries Berries. read more

I ordered an arrangement for my Mother-in-Law this past Mother's Day. I placed the order several days in advance, with specific instructions for delivery on Mother's Day. I attempted to use the tracking feature on EA's website, however, it kept stating "Preparing your arrangement!", or something of that nature, all the way up until about 3:00pm the DAY OF. So, this lead me to call the store itself. I was told that delivery "cannot be guaranteed" because it is "just too busy of a day for this" (meanwhile, I've already paid an exorbitant amount for the arrangement PLUS the $15 delivery surcharge). I asked if they could at least give me an estimate for delivery time, because I knew my MIL would be leaving her house within an hour or two and wouldn't be home to accept the delivery. Again, I was told they just "didn't know". Then I asked, "So what happens when you show up at her home and she isn't there to accept the arrangement?" and was told "We return it the store and try again tomorrow". OOOKAAAYYY, but "tomorrow" isn't Mother's Day and I just paid $100+ for what turned out to be beyond poor customer service. Good news: the arrangement DID make it to her by about 4:00pm and she was home. Bad news: My husband and I got to her house around 4:30pm (dinner plans together), just in time to find out that she was beyond disappointed with the quality of the arrangement - and I don't blame her! Why? The fruit was literally wilted/rotten, the chocolate covered strawberries were so full of condensation that the chocolate was separating and falling off of the berries, etc. I called the store to explain our negative experience and that my MIL was put off by the lack of freshness and poor presentation, plus the late delivery and poor customer service experience prior to that and I was told I would not be able to receive a full refund - "the best we can do for you is to deliver another arrangement". I declined and said "No, the best you will do for me, then, is AT LEAST refund the delivery charges." They did do that, but I'm still annoyed. It was supposed to be happy thing (especially considering the price). I could go on, but... I think this about sums it up. I will never order from this location again, and probably not from EA in general. read more

Avoid this place at all cost. I ordered on arrangement for my boyfriend on Valentine's Day and I am so disappointed. First the deliver was late and they didn't include the note I had included. The arrangement looked NOTHING like the picture. I could have done better myself, a child could have done a better job. It literally looked like fruits on sticks randomly poked not nicely arranged. I paid over 100 dollars and a ridiculous delivery fee for this. I am so so so so soo disappointed. I wish I had read the review I would have never ordered from here. One star is giving to much credit. I am very very upset. read more

Edible Arrangements - Middletown - What I ordered and expected to get - Gift Shops Near Me - Middletown, New York

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I recently ordered an arrangement and couldn't have been happier. The fruit was delicious and pick up was a beeeze. I even grabbed a treat for myself while I was there. read more

Staff was rude. No experience with customer service. I have been to one before. This one is way below standards. Dirty. Must place a 24hour notice for an item you want. Not worth it. read more

The staff is so helpful! The fruit is delicious and they truly try their best to get each order out in time. I sent an order to family and called to see if it was delivered. They said not yet but was on its way and they called back an hour later letting me know it was delivered. What a relief that I didn't have to worry about it! read more

Wish I had read the reviews before I ordered from this location. Delivery driver had made the turn into the drop off location to fast and the order in the van tipped over then he tried to deliver an arrangement with dirt on it to my son in laws family. Upon arrival the delivery driver complained about his day when told the arrangement was for a funeral he did not know what to say. When I got the call explaining what had happened, I Called and complained to the 1800 order requesting a new order sent and a new driver to bring it because of the level of unprofessionalism. The girl in the store was very apologetic however they did not follow my wishes of a new driver. When he delivered the new order, now way after the delivery time I paid extra to get, he asked them if he was nasty and pushy because the sender called and complained and stated that now he may lose his job. Then followed with I made sure I locked the arrangement in this time so it wouldn't fall over. When told that was my mother in law to the driver he said to them what is she like 87. Absolutely unprofessional and disgusting, I paid well over 200 for an arrangement and embarrassment. As a person who always orders edible arrangement for gifts I will definitely not be sending another one ever again. read more

I come from SC to NY to visit my daughter and surprise her with a nice fruit basket and strawberry chocolates for her birthday. I thought it would help and be more personal to go into the store and order it. The positive is: the fruit was fresh and nicely designed. The problems are: we wanted a card sent wishing her a Happy Birthday. The store did not put our name on the card. Our daughter had no idea who it was from. Secondly, there were no chocolate strawberries that they charged us for in addition to the extravagant price of the arrangement. The next day (today), my wife called the manager - she offered to send the strawberries, but the point is that the party my daughter had, IS OVER. No good. We were not mad and simply asked for a refund. That was not as easy as we thought it would be. The manager was not contrite at all and made it feel like the offer of resending the strawberries was above their normal duties - an extra task for them. HEY - they screwed up. Admit it, apologize to the already PAID customer, and resolve it. No wonder businesses like this lose customers. Now, we're mad. NEVER AGAIN. read more

Worst customer service ever! My son sent me 12 chocolate covered strawberries for Valentine's day, to be delivered that day, Tuesday. Instead of the strawberries being delivered, I received a phone call about 9:45pm asking if I still wanted them that night or they could make them fresh and deliver them Wednesday. I asked for them to be there between 8:00 and 11:00am. The young lady said she did not know how early they started deliveries but promised they would be there by 11:00. Well, 11 came and went with no strawberries. I rearranged my schedule assuming they would be there soon. Now its after 1 and my son called and tried to cancel the order and get a refund. They said they could not do that but they would send him a second box of strawberries and they would be delivered soon. At 3:00 when they weren't here yet, my husband called the store and spoke to Lynn, the manager or owner, and was told she would get in touch with the driver and get right back to us. 4:00 no delivery and no return phone call. 4:30 the delivery was finally made and guess what, it was wrong. I received 6 chocolate covered strawberries and a box of 12 chocolate covered assorted fruit (remember I said I was supposed to get 2 boxes of 12 strawberries now). My son called them and was told the delivery person would bring them right back. It is now Thursday morning and I'm still waiting. read more