My boyfriend ordered all the way from Texas to have it delivered in Puerto Rico, and the delivery went seamlessly. They were gorgeous and delicious! The hotel did put them in the fridge for me, but they arrived in nice condition! My only note would be that the brownies were a bit hard. read more

DO NOT ORDER FROM HERE - THIS PLACE IS A FRAUD. After my own research, I'm not the only one who was victim to placing an order with NOTHING delivered. They either deliver the incorrect, lowest cost product or nothing at all. They do not respond to email/inquiries and my bank has even had to launch their investigation. This location needs to be shut down. read more

I placed a $118 order on Friday for same day delivery to my aunt's house. It was supposed to be a large bouquet and a card with personalized message. For starters, the bouquet looked terrible (I can send the picture), second the card was not included so the family didn't even know who sent the arrangement, lastly, the delivery driver did not leave it where my aunt told him. The delivery driver decided to leave the arrangement on a narrow concrete fence and, he had not even left the house, when the bouquet fell into the flower bed on the other side of the fence. The picture I have shows how he left it. I've been trying to call the shop since I placed the order on Friday because they didn't even give me a window for delivery so I could be sure someone was home. The phone goes straight to voicemail. Then Saturday, I called every hour on the hour to discuss what happened, and it goes straight to voicemail. I was trying to aid my family with treats during a difficult time, and this service was terrible! read more

Ordered and paid extra for same day delivery... was told it will be delivered on time. Called the next day and asked and was told the order was delivered... I trusted the information received, to later find that the order was delivered a day later, Friday, and my customer did not receive the product/gift until Monday.... product was already passed its shell life. I want a full refund! read more

I ordered a fruit bouquet along with a birthday cake and balloon. The cake was never delivered and the store will not pick up their phone or return a message. Poor customer service. read more

Very poor service would be an overstatement, as there has been no service at all. I ordered a couple of arrangements for our staff and not only did it not get delivered, but they have the audacity to say it did; they say it was delivered at 6pm when all orders for businesses are to be delivered before 5pm. At 6pm our business was closed, so I wonder who they gave it to, if that's even true. Their phone number does not work, or they simply don't answer. I have written them through facebook and email, and no response. If they were to be facing some kind of issues that impedes them from working or doing their job correctly, they should then stop accepting orders and taking our money. read more

[This review have been written in English & Spanish] Order: W2000772580 I paid a total of $94.75 for a "Baseball Star Celebration™ - Small" Which was supposed to include a customizable container (Baseball) Edible® Donut Add-on Novelty: 3 Piece Edible® Donuts - Baseball, BUT that was not the case. I understand that containers may vary, BUT not the THEME since I paid a lot of money just because of the theme. That's one thing, another thing is that it was not delivered on the day it was supposed to, even after I had to pay for delivery because it was a holiday (Father's Day). You know how some simple gestures can make someone's day, right? Well, in this case, this arrangement ruined not just Father's Day, but my Monday as well, since now I'm not just disappointing with the delivery failure, but I'm also in disgust with the quality and the overall appearance. The arrangement looks unpleasant, displeasing, hideous, not to say NASTY (you can even see the foam and the sticks). I don't even remember being this disappointed with a service. I have bought 3 arrangements this month, so I'm not a new customer, and know what to expect for what I pay for. I demand my money back as soon as possible. I don't think anything else will make this right; and of course, I will take my business elsewhere. Honestly, I feel robbed. ------------------- Pagué un total de $ 94.75 por un "Baseball Star Celebration ™ - Small" que se suponía debía incluir un envase personalizable (Baseball) y tres Edible® Donut de Béisbol, PERO ese no fue el caso. Entiendo que los envases pueden variar, PERO no el TEMA ya que pagué mucho dinero sólo por el tema. Esa es una cosa, otra cosa es que no se entregó el día en que se suponía, incluso después de que tuve que pagar por la entrega porque era feriado (Día del Padre). Sabes cómo algunos simples gestos pueden alegrarle el día a alguien, ¿verdad? Bueno, en este caso, este arreglo arruinó no solo el día del padre, sino también mi lunes, ya que ahora no solo estoy decepcionado con la falla en la entrega, sino que también estoy disgustado con la calidad y la apariencia en general del "arreglo". El arreglo se ve desagradable, horrible, por no decir asqueante (incluso se puede ver el foam y los palillos). Ni siquiera recuerdo haber estado tan decepcionado con un servicio. Compré 3 arreglos este mes, por lo que no soy un cliente nuevo y sé qué esperar de lo que pago. Reclamo mi dinero lo antes posible. No creo que nada más mejore lo sucedido; y, por supuesto, me han perdido a mí y a los míos como clientes. Honestamente, me siento robado. OH, y olvidé mencionar, Edible Arragements, Lomas Verdes, nunca llamó para disculparse por la falla en la entrega, o tan siquiera para reprogramar otro intento, y cuando llamé para expresar mi decepción, me gritaron y colgaron. Esa fue definitivamente la gota que derramó el vaso. ¡Ni siquiera puedo creer la falta de servicio al cliente en ese lugar! Son unos CAFRES! read more

Edible Arrangements - a fruit arrangement in a red bowl - Gift Shops Near Me - Rio Piedras, Puerto Rico

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The arrangement arrived in bad conditions. Chocolate was melted; specially a chocolate pop that costs 10 dollars!! The fruits went bad just next day. Despite of their "super warranty" just got 23 dollars back from the $95 I spent. Never again... I felt fooled and terribly a shame when my recipient told me about the incident. Thanks Edible arrangements. read more

DO NOT ORDER FROM THIS PLACE! Worst customer service in history!!!! Ordered my mom a birthday gift and understandibly it could not be delivered on the day because of a tropical storm. They called me the day before to see if I could pick it up that day or to be delivered the day after the storm. I dont live in PR so I called my brother to go pick it up and at 11am the store was already closed after they told me I could go and pick it up that day. I called and called the day after the storm and no answer. They finally answered 2 days after and as soon as I started talking they put me on hold. Another lady came to the phone and put me on hold again without letting me know. I waited for 20min to see if someone would pick up the phone again and nothing. Called back all day and nothing. I have no idea what happened with my money and it's been 3 days since my mom's birthday and she hasn't received anything. I will NEVER buy anything here again. Please don't make the same mistake I did! read more