I took my boots in to get the legs stretched. They told me that it wasn't possible, which is fine, and said they would insert elastic into the backs of the boots. They quoted me a price and four WEEKS later, they called to say they were ready. When I picked up the boots, the price was nearly twice what had been quoted, but I just paid the man and took the boots home. When I decided to wear the boots a few days later, I learned that a part of the zipper was no longer attached to the boot! I had paid more to fix the boots than I had paid for the boots themselves, and I had to wait four weeks to get them back. This obviously upset me a bit and I went back to the store to demand they fix the zipper. They not only refused to fix the boots, but the man was upset that I was blaming him for the zipper at all (even though the zipper was perfectly functional when I left the boots at the shop four weeks earlier.)
I will never, ever, ever take another pair of shoes here, and I strongly suggest no one else does either. Horrible service. read more