Racist employees, bad service, insurance increases overnight, and the manager calls you demanding…read morewhat has already been paid. I gave 500 in cash to the employee who promised to reduce my insurance, which was initially 180 and then went up to 450. When I paid the 500 at the office, within a few minutes the manager called me and stupidly asked for the money again.

Horrible experience. Purchasing a home and I got a quote about 3 weeks before close. 3 days…read morebefore escrow is suppose to close the lender says they are missing a dec page from State Farm. I called the agent's office and asked about the dec page. I was told it would take until the next morning because they were going to re-quote the policy with another carrier. I asked what was going on and I was told the policy was declined. I have been a State Farm customer for 15+ years. I have 3 other policies for a home, condo, and a commercial policy for a small apartment building plus an umbrella. I think I should have been advised about the policy being denied asap and especially before going out to another carrier without my consent. State Farm left me little time to explore my other options. Lots of room to improve communication with customers... at least me.

Allstate insurance refuses to pay claim. one of their insured hit my son in my pick up. The…read moreHighway Patrol came and determined that person was 100% at fault. But the insurance company said they do not go by what the law enforcement report said. They said he failed to do 'evasive maneuvers'. They hit son. The high patrol says they are at fault. Yet they refuse to pay. 'You are in good hands with Allstate'. DON'T BELIEVE IT!

Excellent friendly service. The office staff are always helpful and ready with a few options when…read moreasked. The office folks go above and beyond to deliver great service! I have been an Allstate customer since 1978 and have never been disappointed! Highly recommend Russ and Allstate!