I highly recommend Ashley Gundaker and her professional staff. They embody quality service with…read moreAloha! They provide competitive rates, quick to respond to any inquiries, and ensure you are getting the proper coverage for your specific family needs. A+ Service!

I called the office to request for proof of insurance and I was told it would be emailed to me…read more Lehua was the one who contacted me via email. There was a mixup regarding which document I needed but after explaining it to her, Lehua was able to provide me with the correct one right away. I really appreciated her promptness in helping me get what I needed.

It is kinda difficult today to find a company that offers homeowners insurance policies. I am so…read morefortunate to have called Nakoa Kai and had the opportunity to work with Taylor Colon. She responded to all my concerns and provided me with updates from the beginning, to the quote and now, signing my policy. Taylor made the process painless and worry free which is a good thing during these times. Mahalo again Taylor!

Great service, local style. Glad i choose Allstate insurance with Nakoa and Becky to insure my…read morefamily.

I have had an excellent experience working with Brandon Kim's State Farm team. As an Administrative…read moreManager, I frequently need assistance with business policies, workers' compensation, vehicle insurance, insurance cards, and policy updates, and their office has consistently been responsive, professional, and helpful. I especially want to recognize Mike Choi and Deja Nako for their outstanding customer service. Mike is always professional, knowledgeable, and quick to respond. He follows through on requests, communicates clearly, and makes even complex insurance matters easy to navigate. Deja Nako has also been incredibly helpful and efficient, particularly when I need insurance documentation, policy information, or assistance with vehicle-related requests. She is always friendly, responsive, and willing to help. Whenever I have needed something for our business or vehicle policies, she has been quick to assist and help keep things moving. Even when the office is busy, the team consistently provides excellent communication and customer service. It is clear that Brandon Kim has built a strong team that genuinely cares about its clients. Thank you to Brandon, Mike, Deja, and the entire team for your continued support and outstanding service. It is truly appreciated.

Made the difficult decision to switch insurance companies. I reached out to a few companies for a…read morequote, and Brandon responded quickly and made his schedule flexible to meet me in person. It was nice for a change to walk in an actual office, and meet an actual agent with actual live team of workers. No more having to deal with a company that has a 1-800 mainland number having to talk with over the phone. It was a much needed change to switch, as Brandon analyzed our previous home policy with our previous insurance carrier and felt it was under insured. Although he increased the coverage, the premium was just about the same. Additionally, not needing to deal with a 3rd party company for the hurricane coverage as State Farm was able to cover it as well. As for our auto, unbelievable savings. Brandon gave my son a great discount on my his classic car since he almost never drives it. We have a great discount on our other auto's using the Drive Safe & Save App. The Bluetooth beacon was easy to connect to the State Farm Drive Safe App, and the beacon is left in the car to monitor our driving such as: speeding, hard breaking, fast cornering distracted driving. The app will rate your driving performance in each category, you can check on your score. My son fussed a bit about needing to have it in his other car, but when I suggested he pay his own policy, he was okay with it. The life insurance process took a while, but Brandon kept in touch every step of the way. He explained what would be happening next etc. Mister and I had the choice of doing either a phone interview or an on-line interview and the processor was so friendly and patient! I got everything ready in advance, such as my medical history, medications, doctors information etc. Ultimately, I did not need to take a blood exam because they spoke directly with my physician for the information to make a final decision! Brandon and his staff is so diligent, super duper friendly Brandon is straight up and professional. When leaving either a telephone message or sending Brandon an email, he responds right away! I'm so happy and feel secure being with State Farm. Brandon is so patient and took his time explaining the policies and is great at recommending what is best. THANK YOU BRANDON!, THANK YOU BRANDON'S STAFF!

Excellent customer Service with answering my questions on my policy and regarding what to do if you…read morehave an accident with another car

I highly recommend going to this State Farm agency from the moment you walk in they are all very…read morefriendly & try to assist you as quickly as they can. We've had this insurance for years now and signed up at this location and they haven't disappointed when we needed them, they even sent us holiday cards which is really thoughtful. It's very neat & clean inside, there's always available parking so you don't really have to struggle to find parking which is always convenient and their office is easy to find. Shout out to Akila he went above and beyond to make sure we had our claim sorted, he was very punctual with everything & we had free boba! You will not regret going here or having State Farm as your insurance they are amazing!!

I am very skeptical of small business as opposed to the giants (Geico, Allstate, State Farm,…read moreetc...), however, due to buying a new home, I felt obligated to price out everyone including a contact I had at Matsukawa Insurance. Not only did they beat out the pricing, they offered better coverage, responsive and knowledgable feedback, and a better internal understanding of insurance in Hawaii. My agent, Tricia was able to provide me real world examples and comparisons as opposed to getting an agent who does not have a full scope of knowledge of the start to finish process. She provided me tailor made quotes based on my needs and I could not be more thankful! I recommend Matsukawa Insurance to everyone I know.

My eyelash/ nail salon is insured by this company.. Tricia my agent went out of her way and beyond…read moreto get me the coverage that we needed.. and most importantly what my landlord demanded.. thanks to this agency... my shop is insured!!! :-)

Every time I see a State Farm commercial I am very disappointed by how they handled my rental unit…read morein Seattle. My unit leaked and damaged the lower unit. No agent or representative came out. I was referred to a person in another state. That person was not very helpful. In the end I was not reimbursed for the charges by the association to fix the bottom unit. In disgust I sold me Seattle unit. I was never given a good reason for their non payment. The person helping me was almost impossible to get in touch with. Bottom line. State Farm pays celebrities but not long time clients

Very impressive customer service! Best we have ever had in our 36 years of having house and auto…read moreinsurance. They do what they promise and do it quickly! Thanks for caring about your customers. It shows from the minute their office picks up the phone.

They are the best at what they do. Very friendly and professional in my opinion. I've been doing…read morebusiness with them for over 5 years now and I'm very satisfied.

We had multiple policies with all state (home, rental,cars). We called multiple times because our…read morehome and rental were on different accounts and we couldn't look them up online and it was never resolved. The whole time we have never talked to Dennis, only the front staff. This is what prompted us to try look elsewhere. When we got a review/quote from State Farm, we had the wrong coverage for our rental and we got umbrella (1 million extra coverage than we had) and it cost less than we were paying at All State. The one positive thing was the front staff did answer the phone and try to help us but very disappointed on our coverage.

Having my insurance needs handled professionally and dealing with different time zones has been…read moreseamless with Allstate and Rebecca Leau. The goal was to be able to present documentation of my auto insurance policy the moment I landed in Honolulu and it happened. There was clear and timely communication. Everything was all handled electronically with a few phone calls. Allstate knows how to team up for the consumer. THANKS

Rebecca is an agent that really cares about the client. She took the time to do an insurnace…read morereview with me and now with a home/auto/life/umbrella policies I am in "good hands". Mahalo!

Customer service bad! we been with them for almost 7 years i keep putting up with so much attitude…read moreproblems ( sharol) so i decided to discontinue our policy with them I just Hope they should be more caring and respectful about there clients

Called and spoke with Jacob Buenconsejo-Baird to have an original card printed. This is not my…read moresales agent. I did not select my sales agent as I started with Allstate when I purchased my car in 2016. I have picked up original cards in Kaneohe and Kailua and have never had an issue. Now I am working in Wahiawa, and this location is the closest to me. Jacob says that I need to speak to my agent and wouldn't print a card. Of course, no one is answering at the location that MY sales agent is at. Why do you go through the trouble of verifying everything when I started the call out by saying that I need original cards? I get it, independent agent. This is not a good look.

Finally I and my husband found the trustworthy financial company. We both are retired and now we…read morecan relax with our finances they're taking care of.