I stopped in to see if they could/would replace the band on my Citizen's watch. I had a new band…read morebut had trouble attaching it. With friendly, efficient, quick, professional service I was soon leaving with a new watchband on my keepsake watch. I highly recommend them for all your jewelry needs. RW Moore

J Gorman Fine Jewelry was a surprise find for me. I was in a local shop and mentioned that I was…read morelooking for a particular stone. As fate would happen, Jess' mother was whom I was chatting with! She suggested I check with Jess at J Gorman. The owner and gemologist, Jess, has such a wonderful mindset. Her attention is on you, and she gives you the best, honest options. I left her store the first time with a beautiful vintage ring. I returned with an heirloom (my M-I-L's wedding band, which had been cut off her finger in the hospital). I asked Jess for custom solution for the ring that could become an heirloom in our family. Jess was thoughtful and considerate of what this piece would mean to us. She came up with a simple and cost effective solution to make it into a pendant. Upon first seeing the completed the necklace, my heart filled with joy. I'd held onto the platinum ring for years. Jess even made sure the original engraving was kept intact. I've worn it everyday since picking it up. Just as I think my daughter will when she inherits it. Jess is a true GEM, and I'm grateful for the chance meeting with her Mom in that little shop. She's terrific and her and her staff do fabulous work from start to finish.

Super fast shipping sent it on a Saturday right after I ordered the watch. Came in better than the…read morephotos and is a real deal love this place. Will by again from them

From the moment I walked in, Jon assisted us and helped me get a sentimental bracelet remade. I had…read moreworn it for eleven years, time and wear had caused it to break. They accepted the bracelet at the end of business day. Two days later it was completed. I'm over the moon with the quality, workmanship and customer service. I highly recommend this jeweler for all your jewelry and repair needs. It was a fair price too. I was visiting from out of town and was THRILLED to be able to wear it home.

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!

Anthony and Sue provide expert service and knowledge for repairs, stylish jewelry and quality…read moreproducts. They will help with all your jewelry needs. They offer a variety of gift items as well as personal items. Great price point.

Being from a family of jewelers, I'm very particular about who I will work with on my custom…read morepieces. A close friend of my mother's recommended Big Ben's when she wanted to have a couple of pieces repaired and restored. They did an amazing job. So much so that she wanted them to work on a very old, special piece left to me by my grandmother. For Christmas, Mom took me to meet Suzie who worked with us to redesign my Arlene Francis style diamond heart. It had a cross in it that we wanted to replace with another heart. Suzie made recommendations and was very helpful. Tony worked with us every step of the way and, with an eye toward perfection, told us he didn't think one arrangement would look as good and showed us another idea that would look better. I also asked him to repair a custom charm I had since I was a baby. When he was done, both pieces were exquisite. Big Ben's has a beautiful showroom and they are really friendly and experienced. If you don't see what you're looking for, they will order it. Their prices are fair but for the quality and service, it was worth every penny. Thank you, Tony and Suzie.

FANTASTIC JEWELRY REPAIR!!! I can't express how professional and fair the work was from replacing…read morea clasp on a vintage string of pearls, to replacing a silver pin on the back of a 1920's hand made mosaic brooch, replacing a missing rhinestone in a vintage Trifari piece and numerous watch batteries!! Would recommend this business 1000% for any of your repair needs!!

I have been bringing my jewelry to Bar-Jan Jewelry in Kingston for years. He's worked on everything…read morefrom precious family heirlooms to recent e-Bay purchases. HIs work is always excellent, his prices fair and demeanor pleasant.

Lovely personalized attention.. very easy repair for several necklaces I needed restrung…read more. affordable

Knowledgeable, professional and reasonable. Wonderful selection of jewelry for all tastes and…read morebudgets.

Great place to get your "pretty" things. The staff are wonderful to work with. Looking forward to…read morea blue Tudor soon.

After a lifetime of taking care of my children and elderly parents, I was in a position to purchase…read moremy first Rolex. A Rolex Yacht-Master with slate dial...sophisticated and beautiful. I turned to Frank Adams Jewelers and their service was beyond what I expected. I told Kimberly what my wish watch was and she assured me she would do everything possible to make it happen. Well, I received the message it was in and I couldn't be more ecstatic! I was greeted by Kimberly and Matthew (her right hand man for everything Rolex) and treated my Dad and I like royalty, beyond my expectations! Whether this be your first purchase or tenth, they go out of their way to form a special bond with each of their customers. Actually it felt more like family! I love my watch and but more importantly the experience and memory of getting it. Thank you again Kimberly and Matthew....you have a customer for life! Warmest regards....Ken I

Chad Sopp is a highly regarded, personable repairer of all watches and clocks (recent and antique)…read more President of the CNY Watch and Clock chapter (#55) of the National Association of Watch and Clock Collectors and owner of Timesmith Antiques (Shop & Store: wonderful selection of watches and clocks!) at 11 Ellis Drive in Dryden, NY (near Cortland and Ithaca, NY). Also a member of another NAWCC chapter, its Cog Counters (antique watches and clocks). He is helping the Bement-Billings Farmstead [BBR] in Newark Valley with its 1810 Silas Hoadley (once a partner with Seth Thomas, both of Plymouth, CT) tall clock built into the wall (rarely found) of the BBF. See him & his shop on Facebook and also at Etsy as well. Very highly recommend!

We've had a nice Swiss automatic watch and mantle clock completely serviced, bought several small…read moreestate items and dropped in from time to see new arrivals. Chad's work is impeccable and his prices very reasonable. He is a master, and is very kind and friendly. Having him so close to home is a gift to the area.