Felt very dismissed during every visit with Dr. Thornberry. The appointments are extremely rushed…read moreevery time, and my concerns of ongoing pain and treatment options were brushed off. I left feeling unheard and disappointed with the lack of communication and care. Unfortunately, I would recommend a different provider.

Dr. thornberry is very nice but only takes about 3 minutes with you…read more the bigger problem I had was the billing office refused to send my money back to me for several months. I finally threatened to call Medicare and file a complaint, then the check came quickly.

While I have specialists I see in this same bldg. this was my first visit to Dr. Jimena Burnett. I…read morewas hesitant to sign on with Dr. Burnett because I had read many bad reviews about her and her staff. However, my MD of the last few yrs. recently had to move from this area, so I thought I'd give them a try and make up my own mind. I have to say, I was surprised that the nurses and lab techs were friendly and thorough; not at all what I had read in reviews. Dr. Burnett, while not the most personable Dr. I've ever met, was very knowledgeable, thorough and kind. I need a good doctor not a new friend, so I didn't mind that she's not chatty. I'm giving only 3 stars because the examination room and the restroom in the office were extremely dirty with cobwebs, hair and lots of dust and dirt behind the doors and in the corners. The bathroom had paper all over the floor and the soap dispenser looked years past needing a replacement. The toilet cover dispenser was hanging half off the floor and was empty. I hope it was just a bad case of needing a new cleaning crew and that this isn't the case next time I visit. If a doctors offices aren't clean it makes you wonder how concerned they actually are about keeping you healthy!

This is an amazing urgent care office! The staff is outstanding and always kind! The dr's and…read morenurses always remember us. Highly recommend God Bless

I have been going here since moving here two years ago but today was the worse experience I have…read moreever had due to the lady at the front desk very rude and did not even ask me what I was here for before shoving paperwork ar me as I started to look very rudely told me to sit this is not how I should be treated just to receive a B12 shot hope your new spot hires friendly people

I mean...I got prescribed a medicine that works, going to keep getting that refilled but I plan on…read morenever coming back. Dr. Eades and the receptionist are extremely rude. they interrupt you on the phone, hang up on you, and are just plain out rude. when I leave or get off the phone with them i feel really aggravated.

If I could give a ZERO as a review for this doctor, I absoluetly would. NO bedside manner, Not even…read morea listen to the lungs.... for asthma. Which I have been diagnosed for the the last 25+ years. A complete jack hole of epic proportions. If you are not interested in care, or rather the "healing hands" pease visit this piece of work. Utterly appalled.

My son had been a patient of Dr. Reed in the past and was pleased with the rapport that he was able…read moreto have with Dr. Reed .Tragic family loss caused finances at the time to be a little tight.Regrettably unable to continue with treatment at the facility and with Dr. Read. In time we were glad to return to the clinic to reopen patient file and continue treatment , Either through insurance that we now carry or out of pocket as we are in a situation to be able to financially do so if necessary. Was a very embarrassing situation when an office manager pulled us into a room to ask us if they were not in network with our insurance then how were we going to afford to pay? Now there we're no problems in the past for payment. Never having a reason to have met their office manager in the past . Although I thought it was a very unprofessional question to ask a patient or potential patient as I was there to fill out new patient papers as well.Loss of a child can and did change many things within a family unit.Finances are back in place and able to pay out of pocket if necessary.This office manager proceeded to ask us why do you have insurance if you can't use it here?I did my best to explain to her that there are many other medical reasons to have insurance other than psychologist and psychiatric care.You might get pregnant , grow a tumor ,not to mention no ins. at the end of the year fee on taxes lol . It was quite amazing to me to be in an office that is supposed to be able to help people that may have disorders or difficulties and are there asking for assistance in dealing with their every day situations and have someone create one within the office that seem to be , something that had never been put in front of me to deal with before in 57 years. Needless to say that if a person does have certain disorders, I would think that anyone working in these offices would be educated in this area enough to know that this is definitely a trigger for people with certain disorders and to explain this to the lady that she was making us feel very uncomfortable making us feel like we weren't worthy to pay them orwelcome there and we were going to have to wait till the following day to find out if she was going to allow our file to be reopened and to be a patient in their facility again, there were no problems in the past and we were given a nice letter when we did have to discontinue treatment and it states in that letter "at a later date you would like to return as a patient. Please contact the office to schedule an appt.Then repetitively more than three times.she wanted to know how we would pay for our own prescriptions. How are we gonna be able to pay for that , have you ever been asked a question like that before ??Told her to look back at the file or call where they called in our prescriptions and see we've always picked up our prescriptions and if there's been any difficulties there and that maybe she could take that into consideration when she gave us her decision and if she would be allowing our file to be reopened is whether or not she would allow us to be patient there ....will let everyone know how this turns out . just wanted to let you know that it was the most demeaning unfair uncalled for unprofessional treatment at a facility of any kind and most of all to be one of mental health behavior by no means is any of this a reflection on Dr. Read. .Amanager myself for 27 years, I felt compelled to let the public as well as the facility itself made aware of how their patients returning for care had been made to feel and for the doctors to know that something this simple could really cause some back steps on progress that they had helped people take steps forward. I would've wanted to know ?myself in my situation so that I would know better how to get with my colleagues and my employees and address these things to help them have better public relations skillset after all these are the places we go for help. not to give as complexes about oneself and need help.

Fantastic practice. Great providers, friendly staff, cozy atmosphere! Such a welcoming group of…read morepeople caring for others!

6-19-24 Had an…read moreappointment at this office for my annual body check. First time here as I am new to the area and my primary doctor referred me here. After a checking they noticed a something suspicious on my back. Oddly enough it was located next to where I had a melanoma removed 30 years ago. The biopsy came back that I have melanoma again but they caught it thankfully in its early stages. They followed up with an appointment to remove a larger area so that they got it all. That will take place end of the month at their Hilton Head location. Next they scheduled appointments every three months for the next year to do checks on my body. I think they have done an excellent job catching it so soon and their plan to get ahead of it is wonderful. Thankful that they are very detailed and got it early.

I have been happy with the providers that my teenage children and I have seen . The staff at the…read morefront desk on the other hand are another story! They are really lacking in their customer service skills ! This is especially an issue at the Arley way office . This is the second time I have encountered this issue there and it was with different people , so that makes it even worse ! I also watched another patient who had a question be dismissed and treated unprofessionally ! Very rude and ignorant desk staff ! I am going to try to make my families appointments at another office or maybe another group entirely in the future . This is really unfortunate , and a poor representation of the personable , skilled medical providers at this location .

Added a new rescue pup to the pack in December and had stomach issues for months. Many vet visits…read moreand test and still no improvement. Finally took it upon ourselves to visit New River after blood in his stool and they agreed that we should switch his diet. As simple as that. They provided a bland diet and we switched his food to follow and all of a sudden our puppy was just fine. So frustrating that our current vet wouldn't listen to us and kept telling us not to switch the food cause that couldn't be the issue. The checkin process was great, the doctor and vet tech were fantastic, and the lab results were hella fast, and the bill wasn't out of this world terrible. Great to have a place like this just a short drive away!

I have to ammend my review. New River initially made a bad impression on me due to an inept front…read moredesk person. Subsequent to that we've had nothing but fabulous experiences there. The vets and staff are beyond caring and attentive, and the knowledge base is outstanding. I highly recommend!