UPDATED: Thank you for your response and for apologizing. I do appreciate that you removed my meal…read morefrom the bill.
That said, I do want to clarify that, from what I observed, we were not the last table to be seated. I understand it was a busy Fourth of July, and I know everyone can make mistakes. My disappointment wasn't because of the wait alone--it was because my order was incorrect multiple times, and I was eventually asked again what I had ordered even though it was just biscuits and gravy. By the time my food finally arrived, the experience had already been affected.
I don't expect perfection, especially on a busy holiday. I simply shared my honest experience and hope it helps improve service for future guests.
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We ordered our food and my friend received her meal, but my order of biscuits and gravy didn't come out correctly. The server acknowledged the mistake, saying it was her fault and that she would get it fixed right away. Unfortunately, the wrong order was brought out, and the staff had to come back and ask what I had originally ordered.
It was a simple order--just biscuits and gravy--so it was frustrating that it was difficult to get right. When the correct food finally arrived, the experience had already been delayed and a bit discouraging. At that point, I was honestly just over it, especially when I was asked if I wanted a box, as if we were finished.
Overall, the food was fine once it arrived, but the service experience that day was disorganized and left a negative impression.