Working with Alma Mireles has been a great experience. I don't even remember how long we have been…read morewith her. She is always quick to respond, answers every question, and makes sure I fully understand my options. Her reliability truly set her apart. No matter where she goes, we will follow Highly recommend!

My recent experience with the State Farm office in Addison, under Lusi Garcia, was extremely…read moredisappointing and far below the standard I expect from a company that promotes itself as customer-focused and service-driven. From the beginning, I experienced a consistent pattern of condescending communication, poor listening skills, and a lack of customer-centric mindset from the representative assisting me. Instead of hearing my concerns, he would quickly respond in a way that disregarded what I was actually saying, and he often shifted the conversation back to his own background rather than demonstrating that experience through real support or understanding. This made the situation more frustrating because it felt as if my issue was not being understood or taken seriously. I have been a State Farm client for 11 years, and my parents even longer, yet he made it clear through both his words and his rude body language that this history meant nothing. There was no acknowledgment of loyalty, no appreciation for the relationship, and no willingness to provide the level of help expected from someone in his position. Throughout the conversation, his fixed mindset and personal opinions consistently overshadowed any attempt at real client support, and this pattern repeated itself again and again. What made the experience even more upsetting was his repeated reference to his "extensive experience" and knowledge in the industry. In my opinion, this only made the situation worse. If someone truly has many years of experience, then the expectation should be that they are knowledgeable in their company's processes, trained in proper client relationship management, and able to guide customers through stressful situations with clarity, respect, and professionalism. Unfortunately, that was not the case here. There was no real effort to support me as a client, advocate for my concerns, or explain the process in a way that demonstrated empathy or understanding. A representative with strong experience should know how to actively listen, de-escalate issues, and provide meaningful guidance--not dismiss concerns or respond in a condescending tone. Even though he mentioned they "don't get incentives for approving or denying claims," it is still a business, and every business has metrics and expectations for customer service, compliance, and client retention. Based on my interaction, it seemed he did not fully understand or prioritize these responsibilities. Overall, I left this experience feeling unheard, unsupported, and disappointed that someone in a customer-facing role demonstrated such limited willingness to help. This situation reflects poorly on the office and raises concerns about the level of training and client service being provided. I hope this feedback is taken seriously, as customers deserve respectful communication, accurate information, and representatives who genuinely work in the client's best interest--not simply to get through a conversation or sell a policy.

I went to 3 different insurance agencies before finding this gem . The first one was absolutely…read moredepressing and outrageous, the second one wanted to sell me everything except home owner insurance? The third was better and then I was hopelessly looking and thought it was the normal for today's imbalance of service to customer ratio. One last hope was this office and these amazing people would've saved me so much time and grief. Anthony helped me from beginning to end . Such impressive professionalism and better than every I received the service and and quality product I needed! Im so happy I have an insurance agency I can trust and grow old with ! Thank you to the wonderful team and my amazing agent Anthony!

Location is key well lit sign on the building staff is friendly and very knowledgeable. I never…read morefeel like a customers but a friend they have know for years. family owned business from Addison. If you need a body shop or plumber or roofer they seem to know great people in the industry. Its good to know a agency willing to explain why we need insurance and what its really for.... Thank you for your years of great customer aka friend service.

Nicole was great. She went over so many details, until I was…read morefinally satisfied, from so many of my questions. I learned a lot from our conversation. She was super courteous, even though I had to call her back for further explanation. I learned many positive answers, that I was glad to learn about. I am very well informed, & feel very secure w Allstate.

Had to battle with corporate on my own to obtain a justified roof damage claim. Received NO help…read morefrom anyone at the agency despite being with them for close to 20 years. Obviously moved on to a better situation.

I have had Casey as allstate agent for about 18 months and I can honestly say that I have NEVER…read morereceived better customer service with any other insurance agent. Casey truly cares about your insurance needs and strives to make the experience as personal as possible. He remembers the little details that make a customer feel as if they are the only customer he has. His entire office is efficient and polite in their day to day dealings with customers. I recommend Casey to everyone looking for insurance.

Casey Mulcare is excellent.I switched over my homeowners and car insurance to Allstate and I now…read morehave better coverage and better rates.Thanks Casey!!!

Been an Allstate customer with the Newling family for over 30 years...going back to Earl Newling,…read morehis son Scott, and now the daughter Amy. They will take your money year after year, but good luck trying to get any compensation if you make a claim. Even worse, if you do make a claim, your rates will go up. Whatever you do, don't try to get any support if you make a claim for hail / storm damage to your roof, despite the fact that 75 % of your neighbors had their insurance companies step up and replace their roofs after a well-documented storm, and you're actively taking water...

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Newling Insurance is proud of the 25+ years serving our Villa Park neighbors. We are here to continue the legacy of providing help with coverage choices and personalized service that exceed your expectations. You can count on our family to be there for yours.

I am so happy with Triple A and Lia's services. She is the type of person that will go to work for…read moreyou to get the best possible deal. She is always very responsive and pleasant to work with. My fiancé and I just finished purchasing our home insurance and we will be sure to switch our car insurance as well. Highly recommend!

I have a accident and I need help .Lidia help me with my report I'm so thankful…read more Great service

If I could give zero starts I would!!! My experience with Magnum has been on the edge until my last…read moreexperience with them. During the month of June I moved from Chicago to Michigan. I called before my next payment to try to cancel my policy. I was told I had to come in person to fill out some paperwork. I explained that I have moved to Michigan which is a 6 hour drive and I no longer own the vehicle. The representative told me the only other option I had was to let the payment pass and after a month it will cancel on its own. To my surprise I was charged for the policy a few weeks afterwards. I called and explained my situation. They explained that if I could show proof that I sold my vehicle they could refund me the last payment. I didn't even have proof of payment as I sold it to a stranger as a 3rd party sell. It's not like I received a receipt of the sale. They said I could have send a letter explains I wanted to cancel my policy with my signature!!!!! How the fuck are they going to tell me that when they are emailing me the paper work for me to sign right now!!!!!.... Why the fuck didn't the last agent tell me he could have emailed me the paperwork!!!!! So now this company has taken a payment out of my account when I was told I wasn't in autopay and no refund is available. This whole business is a shit show and I would recommend everyone going to find another insurance company.

This insurance company is horrible horrible customer service they don't have answers when you call…read morethem. They don't call you back. And they are very combative with the customers. They don't listen to what you are saying or your issues there billing sucks

A great and chill guy named Alex helped me through the process of transferring my quote for a…read morebetter deal