We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

Excellent service and great communication. William, the driver, did a great job. So glad I booked…read morethrough them to get from the airport to the ferry and ferry tickets. Only critique is they should provide a bag to carry the optional items you can purchase through them. It's a great service but not helpful if you have no way to carry the items.

We used Happy Shuttle based on great reviews for airport shuttle service during our trip to Cancun…read more They didn't disappoint. They were easy to spot upon leaving the terminal upon arrival. Those holding the Happy Shuttle sign notified the driver, who arrived w/in 10 minutes for our journey to our resort. Upon arrival, we chose a pick up time for our hotel pick up at the end of our vacation. Later, after thinking about it, I wanted an earlier time (just in case). I messaged them and they quickly responded and said changing the time was no problem. On the day of pick up, they arrived 10 minutes early and we got to the airport without any worries. Both trips, we had booked a private shuttle. Each time we had a nice van with more than enough room. Price was extremely reasonable as far as I was concerned. If we do ever go back to Cancun, I wouldn't hesitate booking them again.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

I've used them numerous times over the years, mostly for airport transit and they are what they…read moresay: reliable. They show up on time. With the car they promised. With a professional driver. And get you to where you're going. It's a family business but big enough for your needs (as they run coming up on 10 cars). The owner, Tersie (surely misspelled), still drives and it's a pleasure to drive with him. Mariana, his daughter, was great helping us with reservations.

We have used this company a couple of times. They are always on time to pick us up. They show up to…read morethe airport with a sign which is super helpful because so many transportation companies are at the airport. They load all of our luggage. Most importantly they are so nice and friendly. We feel very safe riding with this company. I 100% recommend them for transportation in Cancun.

Hands down, the absolute best people to use. We used Playa Transfers to get from Cancun Airport to…read moreour condo in Playa del Carmen. Traveling with my elderly father and 2 children, we decided to go with a private transport. We were quoted at $162. $81 both ways, private service, directly from point A to B, for 5 people was a steal. Our driver was waiting for us outside with a cute little sign with our name on it. Helped load our bags, had the air conditioning running, and provided fun info along the ride. We also used them for our day trips to Tulum and Chichen Itza. It was basically an "open" service, meaning we reserved a private transfer to use any way for an allotted amount of time - 4, 6, or 8 hours. We reserved 6 hours ($200) for drive to Tulum, lunch, and either snorkeling or cenotes. Again, they were there early to pick us up and drive us where we needed/wanted within our 6 hours. We chose 8 hours for Chichen Itza. Drive (private transfer), tickets to Chichen, private guide at Chichen Itza, Cenote swim, and lunch buffet- $510. Again, they were absolutely amazing and personalized our service to meet our needs. Absolutely the BEST!!!!! We love Tello, Raul, and David!!!!!

We have used Playa Transfers many times and found them great. HOWEVER THIS TIME THEY LEFT OUR GROUP…read moreOF 5 and 6 STRANDED AT THE AIRPORT. We had to pay for additional transfers and our entire group including the kids were quite upset. I would not use them again.

They never showed up to pick us up from the airport. Their customer service number is a joke. Very…read moredifficult to reach someone. When we finally did, they said they were there and sent us to a numbered spot. No one was there. They assured us there was always someone there. Then call disconnected or they hung up. Trying to reach them again ws ridiculous. We had already wasted a lot of time and we're tired from our trip we ended up finding alternate transportation. I contacted Expedia which is Trying to get us a refund.​

We confirmed our arrival with company via email. We also communicsted with thrm during our travel…read moreconfirming no delays or changes to our schedule. we arrived in Cancun at 9pm on a rainy night and there was no one to pick us up. We called the company 4 times and no answer, we contacted the hotel and they called and were placed on hold for over 10 minutes before hanging up. a bystander offered to call with us as well and got through to Roberto. He shared that there was a van at terminal 2, we were at terminal 4 but they had no wrong for us. He could try to get us a ride in 2-3 hours (no guarantee). we got our own transportation after emailing the company and no response. They did not respond but instead sent texts asking what excursions were of interest to us. please book your transportation with your hotel or at least read reviews for this company. The experience is similar for a large number of their travelers. They do not show up!

Good timing. Pleasant transporters. Would use them every time I need a ride to the airportread more

Well that was easy. I came in on a late flight, and found…read moreOscar's shuttle out by the designated area quickly and easily. As you walk from customs to transportation, there's all kinds of people who pounce on you to sell taxi services to where you're going. They're quite aggressive about getting you a 'cheap' fare. I booked with Oscar online in advance, and got a good deal. Oscar was there, and he helped me load my bags into the van. I was the only passenger, and we were off immediately. Oscar followed all the traffic rules and made good conversation along the way. He's knowledgeable about Mexican hot sauces. He got me to my destination safely and cheaply and I got some good food suggestions while I was at it.

I cannot say enough good things about Cancun cab we use them a couple of times a year and have used…read morethem over many years. They are always Dependable friendly and professional . Marlene, who coordinates everything is an exceptional individual and takes her job very seriously and personally . They are Simply the Best .

Highly recommend. Booked a round trip as a solo female traveler. The drivers were punctual,…read morefriendly and got me where I needed to go safely and comfortably. After you book online, they confirm with you through WhatsApp which made tracking everything easy.

This is the only way to get into Cancun! Service with a smile and they show up! Love this companyread more

From the owner: Our transfers services are available for any destination along Cancun and Riviera Mayaread more

Fernando demonstrated such great customer service and professionalism. He went above and beyond to…read moreensure that my needs were accommodated. I really am grateful to have had the pleasant experience with Fernando.

Playadelcarmentours.com is a website offering multiple services. I went on shared fishing trip (6…read morepeople, around $180,- each) with them, was the worst one I have experienced. In a nutshell, we went trolling the first two hours (us watching the mate adjusting his line for 2 hours, no bites at all, sitting in Diesel fumes, I could have told him after 1 hour). Then they finally gave up and started to adjust the rods for bottom fishing, i was thinking we finally get to fish, but no. It was our mate and captain doing the fishing, when there finally was a bit, they would handle the rod over and let us reel it in, that was it. We had a few bites, each one of us got to reel in one time (one guy never even touched a rod). After an hour it was back to trolling and back into the marina (I have a feeling they really wanted to catch something big and that probably makes them more money than our tips). Essentially, we all paid good $ to watch those 2 guys fish (Double trouble was the boat) for 4 hours. Don't do it is all I can say, waste of money and time.

Very good. Timely, smooth, pretty comfortable. Way, way cheaper way to get around Quintana Roo than…read morethose white shuttle buses (marked up for tourists with multiple layers of commissions paid), also cheaper than taxis. Airline-sized checked bag can be stowed on the larger buses. Seats are a bit tight for taller people, but reasonable. Plastic flip-down footrests available for shorter people. About $10 from Playa Del Carmen to Cancun Airport. Vs $55- $110 for the other methods... You just need to get yourself (and your luggage) to the bus terminal. On the larger buses, reserved seats available. Full itineraries (and seats currently free) on their website. AC, tinted windows, carryon storage. Helpful driver. All in all, would repeat.

Extremely racist bus company that refuses to service black people. Had issues with them both in…read moreCancun and Playa Del Carmen. The ticket taker at Cancun wouldn't let me buy a ticket with credit card but proceeded to offer the machine to everyone White and Hispanice after me. The ticket taker at PDC wouldn't service me in line. As soon as I got out of the line, she came back to her window. Also saw a bus driver being rude to another Black couple. They clearly do not want the service of Black individuals so if you are, then its best to find another bus service.