Good sales guys! Been looking for a new van for a few weeks. Decided on their mini van. Great Summer Sales! Our new 2020 is awesome. It's sharp!The financing department took a while (as always) because of other customers ahead of us. Good experience. read more

Anyone who gave this stink ass so call "Honda Service Center " more then a star is either family or friend. They don't care if it's a new car they'll try and bill you for the part/labor and they love to go after the women customers. That gender is stupid, don't know anything, will just take advantage, is their motto! As you can see by the reviews. I dealt with them in the late 90's and the service was as shitty as it is now! Now the wife is going through that experience and boy they are on a commission program that has them trying to bill you anything they can. The Honda had 3600 miles and they told her that the differential oil needed to be change out, at 3600 mile on a new Honda, PLEASE! After her calling me and me saying go ahead it's under warranty, they quickly change their tune and shut the flashing light but warn ( it started while they had it on the bay ) her that the part may fail. Got on the phone and talk to the creep and told him that if it damage it should be replaced under warranty, asked to talk to the service manager and of course they weren't in. At 9000 miles " your brakes are really low " ! Took the Honda to brake masters, they laughed and started talking shit about the service dept at EP Honda. So they charged her $ 130 for a oil change and tire rotation, No alignment No balancing, maybe they check the tire pressure but I know they didn't refill the wiper fluid and maybe nothing else. Yeah you really need to just have your husband, brother, male friend anybody take your Honda in for WARRANTY REPAIRS ONLY. Be careful because they will try and charge you for the warranty parts and say " I only charge you for the part the install is a freebie." Love the way it just rolls out of their mouth, huh Anthony! Would love to hear from management and see how they can squirm out of this review! Oh, and the wife is still waiting on you ( Sally, Juda ) to return her call. read more

I went there to purchase accessories for my Honda Civic. Worst customer service. I was standing there for 20 minutes and one guy was helping a customer who never looked up to me to acknowledge me or tell me hell even with me shortly or call on someone to assist. The other guy was sitting looking at his cell phone the whole time. I walked out with no plans to return. Next vehicle will be elsewhere. read more

I have just purchased a 2020 Honda Ridgeline. I did my homework and research. I knew what I wanted to pay and then I searched for my vehicle. El Paso went the extra mile to find the one I wanted and was within budget. I found everyone there friendly, helpful, and responsive to my needs, wants, and questions. They listened to me and sold me only what I wanted. I felt no pressure to go or lien in any direction that I didn't choose. I am happy. read more

Had a check engine light on took it in they said it's the catalytic converter and gave me a quote of $2400. The cat is 8 years old! So I called the dealership I purchased my car from and they said the cat is warrantied under the manufacturer and that this dealership should know about it. When I approached the dealership about it they called the manufacturer and the manufacturer made them re-diagnose and the manufacturer came to the conclusion that it was injectors. So when I asked them to show me the paper work of the original diagnosis they refused, when asked how they came up with the second diagnosis they wouldn't say. This is actually my 70 year old mothers car and this is the dealership taking advantage of them. The true issue was the charcoal canister flooded and just needed to let dry. So don't take your car these parts changers, they are not mechanics. read more

The car service prices are not normal and expensive. $500 for a change of spark plugs another $530 for new seat belt buckles. $135 aside for a diagnosis of a check engine light reads as from the same thing I was told at Auto Zone reading code. I'm so upset. I trashed my money. Don't take your car here simply because your car is a Honda. Shaking my head. I read all the bad reviews. Can we report this dealership to the owners?? read more

The following are personal experiences, a warning, of what others should avoid at the El Paso Honda. It's a little long but it's something you can expect if you go there. On June 18, 2021 my wife and I took home a brand new 2021 Honda Pilot SE we bought at the El Paso Honda Dealership on Lee Trevino. Before we drove away we paid for installation of window tint right there because we wanted a professional job instead of having a handyman do it somewhere else, even if it cost more. When we got it back we saw that it was all smeared and a really substandard job, just what we were trying to avoid. The following week we went on a trip out of town and as soon as we got on the highway, the left rearview mirror shook so much it was useless. On 7 JUL 21 my wife took it to the service department to get it repaired. When we got it back, we tried to fold down the 3rd row seats for the first time and the right one would not go down. The next day, 8 JUL 21, my wife took it back in when they opened to get it repaired and a David Munoz had her there waiting for more than 4 hours while doing nothing to the car or telling her anything until my wife complained to his supervisor, Sally (Araceli ) Zubia. That was not only rude and disrespectful but also highly unprofessional. It wasn't till then that he claimed to check the car and said that they had to order a part to get it fixed. On 8 OCT 21, three months later, after no calls from Honda in reference to the status of "the part ordered," I called Honda to ask about it and was told they scheduled an appointment for us to take it in at 7:30 a.m. on 19 OCT 21. When my wife took it in on that day, she talked to an Oscar Robles who told her that not only did they had no record of any appointment for our car on 19 OCT 21 but also that there was nothing on order or record of anything wrong with it either, a clear pattern of incompetence, irresponsibility, and substandard work ethic making Honda and everybody else who works there look unprofessional. When my wife asked to talk to David Munoz, Munoz claimed that he didn't remember her or our car, even after his irresponsible behavior cause him to face his supervisor on 8 JUL 21 when he claimed that he had checked our car. They had to take her in as a walk-in customer and sent her home on a shuttle because they had no idea what was wrong with the car since no one had ever checked it before. They kept our car there till 20 OCT 21 when I got a call at 5:15 p.m. to tell me the car was ready. We went in to pick it up and the service order I got for our car stated that what was wrong with our car's third-row seat the whole time was, and I quote, "Description: C/S 3rd row seat does not fold down (SOP IN). Cause: Removed 3rd row right hand side rear cover and found cable had been pulled out of its clips. Correction: Reinstalled onto guide and cable is working properly." Clearly, David Munoz had lied to us. No one had ever checked our car the whole time and the first time they did, they found it was something simple that they could have fixed in one day if they had been professional about it and that it did not require all those months they had us waiting claiming they were waiting on a part they had ordered. We only used the Honda Pilot for long trips so the next time we got on the highway, the rearview mirror started doing the same thing. We waited till 9 JUN 22 to take it in to have it fixed, again, and this time I was told they had to order the part to repair it. I waited five weeks with no contact from the Honda service department, but because I knew of their gross irresponsibility, I called them on 8 JUL 22 to check on the status. At first they told me the part was still on order, but when I asked to talk to the parts manager, Arturo Vargas, he told me the part had been there since 14 JUN 22. It had been there for 25 days and no one had contacted me about it. If I hadn't call to check, I would still be waiting for them to contact me about it which is a clear pattern of incompetence, irresponsibility, and substandard work ethic making Honda and everybody else who works there which is for them the norm and not the exception. All this is a direct reflection on the type of leadership in that service department that makes that possible. When I complained again to their supervisor Sally (Araceli ) Zubia, she scheduled an appointment for me to take my car in on 12 JUL 22, but she never took responsibility for anything that I had been through or that anything was wrong with their performance either, which is the reason why her subordinates do whatever they want to do with no consequence. read more

Prices for manual labor are way too much. What a ripoff. Go literally anywhere else for cheaper

I posted this Review on El Paso Honda on Lee Trevino on Sept. 12, 2012 and it was deleted. I am reposting once again!!! I don't want other people to experience the same Customer Service I experienced. Never going back to Honda on Lee Trevino. 7 reasons why !!!! 1. The % oil on my dashboard was not reset to 100%. 2. They left the old oil change decal and did not put a new one with the oil change due date or miles. 3. Technician left tons of trash on my passenger seat. 4. They called 5 customers that had arrived after me. 5. They lost my paper work, so that is why they were calling other customers that arrived after me. If I don't say something , I would have probably been there longer. 6. Service Advisor advised my car was in perfect condition to travel in. My car actually needed tires bad. I don't think I would even travel to Las Cruces. 7. Finally, they don't wash your car after the oil change. I spoke to a Manager named Sally and offered me a 10% off. I rather pay full price somewhere else than to go back to El Paso Honda on Lee Trevino. read more

First place we came to for used Honda Civics...unfortunately, it looks like they only had 2010's and most of those were just out of our price range. They were starting out at $18,999 (asking price) for the 2010's, and they had a huge selection of those, however we just couldn't afford it. Our salesperson was excellent, he was very patient and extremely knowledgeable. The cars are in immaculate condition, they clean and service all the cars that come into their lot and it is evident. The used cars are also under a giant tent which keeps them cool. I got to test a lot of different cars, all popular brands and makes - Nissan, Honda, Mazda, Toyota and never once did our salesperson push us. In fact, he was encouraging me to test drive all the cars I had a slight interest in since he was keen to find me one that I'd be happy with. This car dealership is a great, no-frills place - their office is just an open, clean, air-conditioned place with a few chairs and tables. They sell based on facts and honesty. If I didn't find my car at Casa Nissan (an older Nissan Sentra), I would definitely have considered buying a car here. read more

Took my Pilot in for an oil change told them it pulls to the left a little, before even looking at it the gentleman tells me I need an alignment for $89.99. I bought the truck brand spanking new 14 months ago, even after telling him how new the truck is they refused to even look at it until I pay for an alignment. They do not wash your car after service and the tech left greasy footprints on my doors sill and carpet. This is my 3rd new vehicle and Hyundai and Saturn of EP always treated me and my car better. I only go there because they gave me 4 free oil changes when I bought my car. Take the time to drive to Rudolph. read more

Bought a car from here 3 months ago and it began to leak oil so I took it in. First they suggested it was just water condensation, assuming because I was a woman I didn't know what I was talking about. They told it would be about 3 hours, those pass they tell me they can't find where the leak is and I should take the shuttle home because it won't be ready till tomorrow morning. I get a call an hour later that it won't be done for another 3 days to a week. I asked if they have a car loan service so that I can go to work, they said no but they'd call once the car was ready. 100% ridiculous situation. If it weren't for having a warranty on the car, I would never return back to there service shop. read more

First time going to El Paso Honda. Went in to buy a 2017-2019 Honda Civic Ex. When first parked and got out of car we where greeted by Richard Drost immediately. Richard Drost is knowledgeable, super helpful and very professional. My experience was amazing and awesome. After test driving a couple of Honda's I drove off with 2018 Honda Civic Touring. Thank you Richard Drost for the wonderful experience. Highly Recommend Mr. Drost in buying your next Honda @ El Paso Honda. read more

Don't trust these A*#HOLES. They will F&$K you with a smile on their faces. I went to have a brake problem checked out ($47 just to be looked at, plus $13 for oil) and their end resolution was a $437 charge for a new master brake cylinder. So, being the broke bastard I am, I went to get a second opinion and it turned out there was nothing wrong. DO NOT EVER GO HERE FOR MAINTANENCE. THEY WILL LIE read more

Worst experience ever with the body shop took my car just to fix the bumper and my front left headlight Armando the body shop guy told me will be ready in 4 days it's been 15 days told me there was some more damage behind the bumper and needs the insurance to go look at it and keeps telling me the insurance has not shown up so I call my insurance and they say no one from Honda has contact them ?? It's all lies in that place . Would not recommend to anyone . Next time I know to go to Rudolph Honda or else where. I bet even in alameda my car would of been ready in less time for less money .p.s El Paso Honda charged me $1500 plus and I'm still waiting on my car read more

We love our Civic that we bought from El Paso Honda.. HOWEVER The customer service at this place SUCKS and we are new to the area and didn't know. Looking back, we wished we had went to Rudolph like others were saying. I was treated well when I first arrived but was not given the 5 gallons of gas and car detailing I was promised. Did I mention that it took 6 hours total to get our car? It was a horrible experience and I honestly wish I had never went. I would suggest this place to nobody. Go somewhere else. read more

Brought my car in for oil change at 730, it's been 3 hours. They are more interested in soccer game than to get people out. I learned my lesson should of stayed with Rudolph Honda. This place is ridiculous. read more

This Honda dealership was dirty, poorly managed, and a little upsetting. I suggest going to Rudolph Honda. It's a little ways away from El Paso Honda but it's worth the drive. If you're like me and are getting a used or slightly used car, Rudolph Honda has plenty more used cars than El Paso Honda does. El Paso Honda's vibe is negative and the overall cleanliness is not to good. I wouldn't come back here. Rudolph will have my business for as long as I'm in Texas. read more

Dani has always gave me great service and is very good at breaking down and explaining things to somebody not so knowledgeable on cars.

Ralph Stich went above and beyond to make this experience as quick and convienent as possible. Excellent painless service highly recommended, will definatly return. Thank you El Paso Honda and Ralph Stich read more

Brought my Honda Accord '16 for regular service, unlike other Honda locations, they don't wash the car and they do not follow a checklist of the car, and this is how I knew the service here is awful: around one week after my car got back from them, I noticed a HUGE leak under the engine. I didn't have to inspect further; The engine oil drain plug was COMPLETETLY unscrewed. I tried to tighten it and it literally fell off the plug, so the oil leaked completely, and this is where I noticed that the oil that leaked was actually OLD, DIRTY OIL... not new; it was dirty and dark, not what you'd expect from a newly added oil. So I'm afraid they basically unscrewed the oil drain plug and did nothing to my car. So I added regular oil to keep the engine lubricated, called them and explained the situation and they didn't even offered to tow my car, they actually asked me to drive it back to them so that they could complete the work, which they did. Once the car wason their premises, I tried contacting the Service Area Supervisor to express my concern and all he did was to redirect me to the person in charge of receiving my car at the shop, never took full responsibility for what his people did. This is unacceptable. All I got back from them was a "sorry" and a "extra complimentary wash (which by the way, is standard for any service in every other Honda dealer I've visited) and an oil change" which I don't plan to use. I have owned 4 Honda's so I know what I'm talking about, this is one of the worse Honda dealers I've ever visited. I totally understand humans make mistakes, but what worries and infuriates me the most is the lack of responsibility assumption. The Honda dealer in Juarez and even Rudolph Honda on the West Side provide a premium-like brand service, they offer a great service there... the bar for El Paso Honda is too high, apparently. read more

I asked last week how much it would cost for a diagnosis and to replace a starter to which the customer service rep replies $50 and $500 respectively. Today when I asked for the same service they said $120 and $700 respectively. read more

This is well over due, but Aaron Gonzalez is an awesome salesman. We bought our oldest daughter her new car and he was more than helpful. He was patient and not pushy at all. The most important characteristic about Aaron is that he keeps his word. He told us to call him if we ever needed anything and he has already helped us on 2 different occasions. It's been well over 6 months since we bought the car and he is still available and helpful to us even though he already made the sale. He also does it all with a smile on his face. read more

Service here is horrible. Each time we have an issue and today was THE WORST. Before we have had multiple tools left under the hood, check engine light left on and was told to reset it myself in a rude manner. Today they a service rep argued with my husband on multiple levels. He started by telling him that our Pilot has never been there (we bought it there in 2015, mind you) then told him it was a 2012, it is a 2015. The service rep told my husband NO several times and walked away multiple times. We have had problems from the sales man who bailed on us and never helped get things fixed, like a missing screw on the plates to a trailer hitch and now the service gets worse and worse. We were never told the tint on the window was an after market job and it is. I love Honda vehicles but this dealership is the worst I have ever dealt with. I would never recommend this Honda dealer. Go to the one on the west side of town. read more

Ive gotten all vehicles here and service has been great if there is any question I have they are quick to answer would recommend!!

Great service! Got my 2017 CRV. Aaron G. helped us get a fantastic deal. Go with him for your new car you'll be well taken care of. Tony at service is also very nice. read more

My daughter took her 2017 CR-V to Rudolph Honda because she had faulty computer issues, after three tries they still could not fix it. She go into an accident due to anti skid and computer issues, huge safety issue! After my daughter and granddaughter got out of the hospital the car was taken to El Paso Honda because she lives on the east side of town, its been there since September 21st! They say they don't know how to fix the computer and make her car safe. They attempted to fix the car body damage, but they painted over hood dents, scratched the door panels and punctured the dash, the visor is still broken and they put OEM rims in place of Honda rims. This place is a joke and Honda should be ashamed. Angel and Juda were very condescending to my daughter, I guess because she is a woman. Lets just get their car back, with all the safety features she paid top dollar for. I have contacted the BBB, Attorney General, Honda corporations of America , her house representatives, congress and senator. She has photos of all. read more

I love my new CRV and love the service at El Paso Honda!!! Great people to work with.

My daughter need a good used car for work. I saw a 2012 ford at El Paso Honda my daughter and I looked at it and test drove it. I asked the sales manager for the bottom barrel price for the car, he informed me how much and my daughter and I were completely satisfied with his price and purchased the car. My daughter is very satisfied with her new ride. Thank You El Paso Honda. read more

We had been car shopping for weeks around the El Paso/Las Cruces area. As previous customers of El Paso Honda we decided to go back and found the best sales man Sixto. There was clear communication and mutual understanding of what we were looking for throughout our encounter with him. Sixto definitely looked out for the best deal and accommodated our financial needs. Our friends and family have purchased multiple vehicles with him. All have spoken highly of their experience. We will never hesitate again to go back to El Paso Honda with Sixto :) read more

I been having a horrible experience at El Paso Honda on Lee Trevino I'm still waiting for your response Gerald Miller that's the GM. I purchase a vehicle last month and within an hour of me driving off in that vehicle it died did not want to turn on. I called your customer service they picked up my vehicle and told me they fixed it now.. I drove off again a week later it died on me again with the same issue they took it to the shop call me up and told me it was fixed again a few days later it died on me again with the same issue. The management there just keeps giving me the round and around I am tired we need to resolve this matter immediately gerald I'm still waiting for your response.. Since every time I've called and requested to talk to you your staff informed me they give you the message and that you will contact me.. Mind you I paid 12 K cash read more

I actually bought my new Honda Accord here and ordered a rear wing for it from the parts department. The part came in, I picked it up and scheduled a installation appointment with the service department. While I had this large boxed up part in my car i opened it to take a look at what all was included with the wing. It came with new beefier trunk spring, and of course the wing and wire harness. When I went for my installation appointment all went well until they brought it out of the shop. I opened the trunk, and it would not lift on its own due to the extra weight of the wing. I looked at the trunk springs and they were the original gray color that came with the car new. The ones that came in the kit were black. Just to be sure I went and talked to my salesman and asked if he could open up a few of the new Accords that were outside and i verified that they too were gray. I went back to service and asked to talk to the tech that installed my wing, I asked him if he replaced the trunk springs, he said that he did. So i asked him for my old parts. He said that they had been thrown out. I told him to go get them, he reluctantly went and got them. He returned with the black trunk springs that came in the kit, and tried to tell me that they were the old ones. I demanded that they install the correct springs on my vehicle. The service manager stood behind her employee trying to tell me that not all accords come with gray springs, and that they would install the "old ones" to my satisfaction. The so called "old ones" where the springs that came with the kit that they did not install to begin with, however they had no problem charging for it as if they had replaced them. I have not been back to this dealership since this happened. And its about time for a new car for me, im thinking Chevrolet Cruze diesel this time. read more

Needed an oil change on my Honda Prelude and they said they'd only charge me $6 for labor since I was taking my own oil. I bought Amsoil 100% Synthetic Motor Oil which is around $18 per quart. I got there and asked if I could see the mechanics actually change the oil because I'm not just going to trust anyone unless I see it being done. One of the guys in the service department got offended and after that he got major attitude and tried to talk down to us on how they have more expensive oil in bulk. Instead of trying to compromise and satisfy the customer, he continued with his attitude so we just left. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. read more

We purchased a used car at El Paso Honda. Told the vehicle would be ready for pick up at 9pm that same day. Received a call that the vehicle would be ready the following day at 3pm. Received a call on that day and we're told it wouldn't be ready until the next following day at 12 noon. On that day the salesman called told us the car was ready to be picked up. Upon arriving to pick up the car and with the salesman in our company, the service department told us the car had not yet been serviced. The excuse given they were waiting for the parts. It's an American made car. Shouldn't take three days for parts, really. Now being told the car would not be ready til later this day. It appears that the service department does not care about customer satisfaction. Starting to feel sorry we purchased the car at this place. Someone with authority must do something to correct inadequate service/management. The salesman has been very supportive in trying to relieve our frustration. He's is not to blame. read more