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    El Rancho Kennels

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - El Rancho Kennels

    Pet sitting

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    12 years ago

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    Starlight K9 Care & Aquatic Center

    Starlight K9 Care & Aquatic Center

    (2 reviews)

    The staff is amazing and my dog loves coming for her playtime! I have tried different boarding…read moreplaces but hands down this place has been the best. Not only does my dog get worn out but so do my kids. If your looking good for something different for your pooch and a great time this is definitely the place to go !

    Our review was erased twice from Starlight K9's Facebook group so I feel the need to write it here…read morewhere maybe it won't be erased .... unfortunately leaving my dog here for two weeks while I went on vacation WAS NOT an enjoyable one. I read the reviews and thought this place seemed great at first, every other place was booked up so I didn't have many options. I tried to book a flight to bring my girl with me however it was during the Christmas season so the airlines wouldn't let me take her along. I felt a little nervous about dropping her off as I witnessed another dog trying to hump my 10 month old pup, but the staff assured me the dogs were always watched.... The kennels did look clean HOWEVER some downfalls 1) all the dogs are allowed to run around together big, small, medium, giant, all of them can run a far ways because the kennel does own a very large piece of land ... I thought this would be okay however when I picked up my dog there was only one lady working, she was at the desk helping me for a good 20mins, she was the only person working while the other dogs were left outside to run along together, I see this as an issue BECAUSE my dog came home with scratches all over her face and body ... she also had a cut inside her ear, an eye infection, and a bandage around her paw from apperantly digging it in the snow (possibly true but seems far fetched as it never happens at home). Her dog bed came home with only the shell, the whole inside pillow was gone (however the outside was completely untouched and intact). None of her toys came back including the expensive Kong ones. She was completely crazy when I picked her up and acting like a complete savage for weeks later because the dogs are allowed to do whatever they want. All of these didn't seem that bad however, the one thing that really disturbed me is that they tried to charge me $4 for every meal for 10 days (I had dropped off food for my dog but they ran out, I had discussed with them that if she ran out I would have someone drop off more food, they agreed and said they would call, yet when I came to pick her up I was given a bill for her meals). Anyways, they switched her to the brand of food that they feed the animals (the food they highly promote might I add) which was Pedigree ... my dogs skin was flaky and dry when I got her back ... I tried to buy the same bag at 3 different pet stores (because I didn't want to switch her without mixing her food) where I was told blatantly by the pet store staff "WE DON'T SELL THAT GARBAGE" or "That's McDonald's for dogs" or "Pedigree is pretty much candy for dogs" ... I don't understand how a kennel can promote this brand ?? Also my dog was there for over 2 weeks and she stank and had not had a bath of any sorts (apperantly it's an extra expense I was not made aware of). The worst part of the whole experience is that my spouse tried to go there and talk to them about our situation and they were completely RUDE and unhelpful! I guess there was a reason every other kennel from Chilliwack to Abbotsford was booked up but this one was not. Dogs should be placed with like minded dogs in the same size range not all of the dogs left outside to wrestle together.... I'll cancel my trip before I ever leave my dog here again. Sorry Starlight K9 it's two thumbs down from us. Maybe if you would have been slightly less rude to us and a little more compassionate for the well being of my dog then I wouldn't need to go out of my way to warn people of your kennel. And you could probably step it up a few notches on the customer service department and with your staff professionalism while your at it.

    Green Acres Pet Care Centre - Simba 2019 Houston BC

    Green Acres Pet Care Centre

    (3 reviews)

    I am not happy with the care my 2 dogs received at this establishment. For starters it feels like…read morean animal shelter, all the dogs are going crazy and it's built with chain link and concrete. The sleeping area is quite small, it barely fits a large bed from Costco and the run is also quite short. They do take them out supposedly 2-3 times a day and let them run around in an enclosed yard. But I have a feeling that besides feedings, the walk out to the yard is the only time they are interacting with the staff although I can't say that for sure. I left things for my dogs to chew on to lessen the stress a little but they were never given to them. I sent extra wet food along with their dry food to ensure they would eat but since they hadn't eaten what was put into their bowls previously the staff decided not to keep adding food into the bowls. One of my dogs was starving when he got home and ate double what he normally does. I feel because this is a place to board your dogs that they should be given extra attention in order to make sure they are fed, exercised and comfortable, this clearly did not happen at this kennel. My dogs are very quiet and rarely bark. When I picked them up they were very anxious and stressed. The owner did call me back even though I left a message saying I was very unhappy. He apologized saying that giving the dogs the chew toys had slipped his mind. I don' t feel that this is a good excuse given that this is their job. If you want to save a few dollars and don't care how your dogs are doing while you are away then take them to this kennel, if you do then stay away and pay a little more for your peace of mind and your dogs well being.

    Left our 10 month old, very high energy German shepherd here for 12 days and she loved it. They…read morehave a huge property for the dogs to run around. They go out four times a day. Her bed and blanket were cleaned when we picked her up. Our dog was also cleaned and brushed. She made friends with some of the dogs there and the owners texted us photos while we were away to let us know how she was doing. Prices are very reasonable. We would definitely take our dog here again.

    El Rancho Kennels - pet_sitting - Updated September 2026

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