Chrystal does an awesome job on my hair! Salon is modern and beautiful and I'm treated like royalty every time I'm there!

Extremely disappointed by the lack of communication regarding their policies. Be warned: THEY WILL NOT LET YOU GET YOUR HAIR DONE IF YOU HAVE A BABY WITH YOU. What would have been very much appreciated would be if they had been proactive in their approach and asked me upon booking the appt if I had a baby and explained the policy then. I didn't find this out until I arrived at my appointment on the day of. I can't decide if I should try again or not. I had heard good things about Elan Hair and Spa from a Moms of Lancaster Facebook group. I am new to the area (just moved from a large city) and needed some recommendations. I called and booked and appointment for partial highlights later that week and was so thankful they could accommodate me quickly. There was no mention of their policies and no questions asked to be at the time I booked the appointment about me having a baby with me even though I mentioned how I heard about them...from an MOMs group. I was scrambling to go out of town later that afternoon after my appointment with a dog and 6 month old baby while my husband was at work. I rushed around frantically so I would make sure I was on time for my appointment. Luckily my baby fell asleep in his stroller/car seat just before I arrived. I wheeled him in (still fast asleep in his stroller) right on time for my appointment and was so relived and proud of myself and excited to get my VERY overdue highlights addressed. Right as I walked in, the receptionist or whomever was at the front desk said "oh is someone coming to pick up the baby?" I just froze and looked at her and said no. She said oh well it's our policy for safety reasons that you can't have a baby with you while you get your hair done. Either someone has to come pick up the baby or you have to reschedule. I said oh I had no idea that was the policy. Are you sure you can't highlight my hair while he sleeps? She said no it's our policy bc of safety wit the hot tools. While I understand and respect their policy and it does make sense, I have been to many salons and never had anyone turn me away for that reason. What would have been very much appreciated would be if they had been proactive in their approach and asked me upon booking the appt if I had a baby and explained the policy then. It would have taken 10 seconds and saved me a ton of aggravation. Instead I had to be in a wedding party with horrible looking roots. I could have booked an appt at another salon had I been made aware of their uncommon policy. Now I know to always ask that moving forward but it was a bad first experience. read more

Judy who do my facial was so rude. Making fun of my acne and acting like I didn't know anything and she was superior. Trying to force me into buying products "to fix me". The facial was terrible, getting exfoliant and cleanser in my eyes and up my nose. Go somewhere else who cares about you as a client and is professional! read more

Love, love, loved my stylist Angie. However, I late cancelled an appointment and knew they charged $25, which I agreed to pay when I came in the next time. Well there was no next time. They demanded that I give them a credit card number for them to hold on to. When I refused, they said I could pay (by credit card) in advance for all services. They would not take my reservation unless i paid ny credit card. They made me feel like a criminal. Needless to say, I did not go back. Angie, if you ever leave, I'll follow you. I can't imagine they keep many customers! read more

I've been going to alone for around 10 years now. Angie has been doing my hair and always does a fantastic job with cut and color. The front desk staff Especially Emily and Mandy are always lovely and welcoming. These girls are like family. My mom also came to Elan. When she passed away they offered me love and support. I have never experienced this with another salon Or any business in general. read more

My hair looks terrible. It's embarrassing! I can't even leave it down because I have 2 highlights on each side of my hair. Asked to make another appointment to fix. Not helpful at all. Terrible customer service! I would never go there again read more

Wonderful, accommodating staff, quality products and a clean relaxing atmosphere.

Kelly is the best ever! I needed a new hairstyle that was comfortable, not too stuffy, and fresh. Well, Kelly does an excellent job. She doesn't goof around and chit chat needlessly, but gets the job done keeps it interesting. read more

I had a really great haircut there and I would highly recommend this salon. The front desk was very welcoming and I loved all of the small, thoughtful extra touches. read more

I went to Elan as part of a good sized wedding party. Every one of us was from out of town so the bride had selected Elan based on a recommendation. I can't say enough wonderful things about our experience. We had 8 girls getting their hair done (including the bride). Elan want above and beyond in making the experience absolutely fantastic. When we showed up with orange juice and champagne, they even mixed our drinks and served them while we got our hair done! They kept us on time (even ahead of schedule!) and every one of us LOVED our up dos for the wedding. Each stylists made our experience so much fun and we talked about how much fun we had the whole rest of the weekend. At the end they even had a personalized gift ready for the bride! I wish I lived closer so that I could go back again and again read more

Went for a pedicure. The girls did a good job, but the chairs are so uncomfortable. I couldn't stretch my legs out and felt like I had to hold on tight to keep from falling off. The cushions are hard as a rock. Too bad, because it is a nice salon. read more

We went to Elan for my wedding party hair and makeup the morning of my wedding. All of the stylists in the salon were assigned to one of the girls, and every single girl absolutely loved their style! The staff is attentive and sweet, and was so willing to listen to what we wanted. Amanda did the bride's style and one of the bridesmaids and she was so fantastic! She took suggestions and then executed a style that was way beyond any of our ideas! The salon allowed us to bring in our own food and drinks to celebrate the day. We had 8 girls get hair and make-up done, and were only in the salon for 2 1/2 hours. They made every effort to make us happy and comfortable, and ensure we had an amazing experience! You could tell the staff was excited for us and really did an awesome job! I can't say enough wonderful things about this salon! read more

I reviewed them on facebook, and they changed to a third party app that hides reviews and only uses "certified reviews" from the app and the clients are given discounts for leaving them. This place has FAKE reviews to bury real customer reviews!!! Do not go there!! Here is what happened: DO NOT GO HERE!!! Seriously, trust the bad reviews online! Recently I went to Elan for coloring and a cut. I want to start off by saying that the staff and stylist I used (Brian Stone) were all wonderfully friendly. The salon was clean and looked great. However, it went downhill from there. I was very specific in what I wanted: Layer my long hair with the shortest layer falling at my shoulders, face framing highlights, the back of my hair to shape into a "v" and ombre coloring. I was negotiable on the color as I had black semi-permanent dye at the time, and figured if it'd didn't work (though my hair goes from red to brown to black regularly with no issue), I would just color it back to one single color. No harm, no foul. Unfortunately, I did not get a single thing I asked for. And due to the coloring taking longer than ever before (seriously, never in 14 years has it taken so long), I had to pay in advance of the cut, leave to pick up my sons and return. I guess he forgot about the layers because he snipped the back of my hair up to shoulder length. At first I thought "surely that was a layer" but no. My hair lost a good 7-9 inches and there was no coming back from that. No V cut in the back, just a blunt "Amish" edge all the way around. My face framing highlights? Orange streaks that start below my ear. My ombre coloring? Nope. From the ears back my hair is orange and then those 2 little orange streaks under my ears. The rest is some horrid brown color that makes me look sick. I need layers because the texture of my hair tangles horrible without them. I reiterated this fact at least 20 times. I have NO LAYERS aside from the bangs I walked in with. I guess it didn't matter what I asked for because they had already gotten their $200+ from me. I have had bad haircuts before, but I have never had hair that aged me 10 years and that was different colors with no blending or anything. I look like Flo from the Progressive commercial and Murderface from Dethklok had a love child. And the orange back? What the hell? I feel ripped off and the fact that they still happily have my money despite knowing that I did not get a single thing I paid for is so infuriating. They offered to "fix" it... tell me, how are you getting half a foot of hair back? It took me 3 years to grow it out to that length. I might let them fix the coloring but I'm honestly afraid to. I have photos but it will not let me upload them to this page. It is truly awful. I am not one of those who cries over a haircut or coloring because hair grows (even if it will take another 3 years) and usually color can be fixed, but I do think people should know that you do not get what you pay for at Elan. And when they ROYALLY eff up your hair, they do not refund you or even apologize. In fact thy act bothered when you complain. So thanks Elan, for not only screwing up my hair, but also charging me a ridiculous amount for it. I now have to pay someone else to fix what they've done! I have filed a BBB complaint and the owner is a belligerent creep refusing to do anything. read more

Emily was an amazing stylist. She was friendly and personable and was able to use her creative license to bring a picture to life. They also provided me with a welcome bag as a new client. I highly recommend this salon! read more

I have never been so mistreated and felt out of place in my life. Will not recommend to anyone. Staff there are so rude and will talk bad about their clients. Go elsewhere please. read more

Elan is the best...from marcus's massages to judy unbelievable facials..I have worked in the salon indusrty my whole career and this salon rocks!!! read more