I've had a few bad experiences with doctors where they don't listen to you or take the time to…read moreactually help you out. This place is totally different. I've mostly been to Dr. Busse but I've heard that the other two are just as great. Dr. Busse is excellent. Every time I've gone to get, I've felt like she really listened to me and took my concerns seriously. She also takes her time with each patient and seems to genuinely care about each person. Dr. Busse has also had training in holistic medicine so she can recommend natural and homeopathic remedies for various ailments. I really appreciate that and it came in really handy when I was pregnant and couldn't use a lot of medications. I have really bad allergies and she really helped me manage those when I couldn't use the normal medicines. The only bad thing is that you do sometimes have long waits but that seems to be pretty standard at most doctor's offices.

I hate giving this rating because I've been with my doctor for years, but I was so agitated…read moreyesterday when I left that I was shaking and ready to explode. I had a 2:00 appointment and it was almost 5:00 by the time I left. The receptionist lost my sign in sheet and instead of looking bad, she told the doctor I was late (I was ten minutes early) and then he met with his 3:00 appointment before me. I had to stay though because it's nearly impossible to get a quick reschedule. My doctor was very apologetic, but I don't blame him. That's why they have assistants and receptionists...

AVOID AT ALL COSTS. This practice itself is a hot mess. My other doc here left without any notice…read moreto me (she was actually pretty good and I suspect left because of the mess this office and Norton in general is). I was told I could go to this doctor but her wait was for MONTHS and MONTHS. So fine, I wait. Here's the thing though - I needed a refill on my prescription for cholesterol med. CVS needed them to call it in because it didn't transfer from Walgreens. She refused to call it in, saying I'll need to see her first. She recognized I got the earliest appointment (would have to wait 1.5 months without meds, after already waiting 5-6 months just for the privilege of seeing this new doc). --but said she won't refill it until she sees me in mid December. What? It's cholesterol meds, not a controlled substance. I said to her nurse/office staff "So let me get this straight...my doc ditches me with no notice, then you send me to this doc and she says she won't give me a refill that my doc that left me prescribed because HER SCHEDULE is too booked to see me in time?" She replied "Yes". I said don't worry, cancel it. I'm done with location and cancelling with my gyno who is part of this practice too because of this. Shawna Kauffman doesn't care about my health. I don't see why she'd care for yours. This location has been a hassle to deal with since day one. These doctors and their egos - they're going to seriously hurt someone here. I'm so sick of lazy docs that think they're all that. Oh, btw, no one has figured out why I lost almost 50 pounds now (with other health issues). So you think I would be a priority. But no. I go on a long wait list just to get the chance at 20 min (if I'm lucky) appointment. No thanks. I'm done with Norton period. And you should seriously stay away from this doc and that place in general.

I do find it disappointing that the office of Dr Shawna Kauffman sends you away with a referral to…read moreanother Doctor. I had bursitis in my elbow and was so painful and swollen I could not sleep. The girls in office were to setup appointment the following day. I had to call them twice to remind them that I had limited use of my arm, and was still in pain. By closing time they finally called me back and made appointment in a few days. The staff is friendly but when you walk out the door, they have no idea or empathy for your problems.

Excellent care Dr Gray listens carefully and understands my…read moreneeds I am very comfortable discussing anything regarding my health with him

Transferred to Gray's office when my previous primary care closed. I primarily see their nurse…read morepractitioner, Toni, who is so kind, professional, & thorough. I've not had any problems, delays, or communication issues. The staff have all been so kind and always follow through. I couldn't be happier with my care.

When I moved here establishing a doctor unfortunately was not something I had the foresight to do…read more Six months later after clumsily taking a fall on marble floor landing on my elbow, I thought you know, why not go to that blacksmithing class the next day? Two days later, with shooting pains going up my arm, I was obviously in need of a doctor. Stat. Unless that doctor falls under the urgent care rates. No, not even severe physical pain will break my cheapskate reserve. After calling over 20 different general practitioners, not a single one would grant me an appointment. The broken record of receptionists played "we're not accepting new patients right now" or "the soonest availability after the 2 week process of accepting a new patient would be in a month". Finally, Dr. Bakula Sheth appeared on my list, and to my surprise, the doctor herself answered my phone call. The first words out of her mouth weren't about my insurance or my irresponsibility in not establishing a doctor upon relocating to Louisville. She just wanted to know how she could help me and when I wanted to be seen. Finally, a doctor above the bureaucracy. She told me she would see me in 30 minutes. Upon arriving, a receptionist/nurse greeted me and made a copy of my insurance while I filled out a short form. It was a little weird I had to pay in cash, but the doctor later informed me that not losing money on card transactions is one way she is able to sustain her small independent practice. The waiting area made me feel cozy and at home. Instead of the typical white, black and chrome decor I've been accustomed to at large practices, I felt like I was in my grandmother's parlor with all the Victorian-esque paintings and furniture. The same nurse who greeted me took my blood pressure, height, weight etc. However, that was a slightly horrific experience. She confessed it was her first day and as she tightened the blood pressure pump, she asked me how to figure out my blood pressure. It ended up being a bit higher than usual... In our first conversation Dr. Sheth embodied every quality I want in a physician. She understands the importance of creating time and a comfortable space for patients to reflect in awareness of their bodies and communicate their ailments effectively. She was very inquisitive about my medical history and even listened to my slightly hypochondriac hypotheses. Direct and assertive, she listens but is not hesitant to give you her opinion. Her philosophy as a doctor seems to mindfully straddle the line between Eastern and Western approaches to medicine. Despite being able to squeeze me in on such short notice, we still spent over 30 minutes talking. She does not have x-ray capabilities at her practice, similar to the cash policy, it helps her stay in operation as a small independently owned practice. However, she referred me to another place that does x-rays for her since she believed I had a hairline fracture. My only other negative aspect of this experience was that Dr. Sheth told me she'd have the results sooner than she actually ended up getting the results. Who knows if this had to do with her or place where I had my x-rays taken? When she didn't call, I had to call in the day I expected to hear from her. No results. I called the next day, and the next before I finally received message along that I did not fracture my elbow. It turned out it was just bruised and time and taking it easy was the only thing I needed to heal. With only two minor issues that didn't really have anything to do with her, and plenty of amazing and unheard of perks, I will definitely go back to see Dr. Sheth.

This practice is a very unusual one. Unlike many practices, it is not owned by a hospital. It only…read moreboasts one physican - a short Indian woman named Dr. Bakula Sheth, who has been my physician for over a decade. Also unlike many practices, a real person answers the phone. Appointments are preferred, but she takes walk-ins. Also unlike most practices, wait times are short. Unless there is an emergency, a typical wait is less than ten minutes. Another things that differentiates her from most is the amount of time she spends with a patient; most doctors give you about six minutes of their time; with her it is more like fifteen to twenty, though my initial visit took nearly forty, during which she quizzed me thoroughly on my family's medical history and took copious notes. She is not so much a Doctor as an old-fashioned healer, a throwback to the times when a Physician greeted a customer as an old friend and advises lifestyle changes before prescribing drugs or recommending surgery. She is not afraid to tell you what is really wrong. My biggest annoyance is that she has started to charge a cancellation fee if you are a no-show (which does not bother me) or call on the same day to cancel (which does). However, this is becoming a standard practice in the industry, presumably due to folks who make appointments and don't show up. This is a minor irritation. If you are looking for someone who keeps up with the latest fads and whiz-bang technology, look elsewhere. But if you are looking for an old-school Healer, she's got the goods. I selected her because her office was walking distance from mine. Since then my home and office have both moved across town. But I still see her. She is that good.

I've been a patient of Dr. Telang's for around 13 years. I've lived in a few different cities and…read moreshe is the most attentive physician that I have ever had. She is very familiar with my medical history but also remembers details about my family and career. She and her nurse/office staff are friendly and responsive and I never feel rushed during our appointments. I've been so pleased that I have referred several friends and family members to this practice.

I've been a patient of dr telangs for about 5 yrs and VERY unhappy with her. Their office rarely…read morereturns calls. When Dr Telang comes in the exam room she never brings my chart so she winds up asking me what medications I'm taking etc- last time I went to see her I actually criticized her for this because she didn't have my back injury history . I called my pharmacy a while ago to get my refills and they said they'd have to contact my dr to renew and she actually renewed an old outdated Rx for hydrocodone from a car wreck ! Terrible bedside manner and very unprofessional to the point of wreck less . Never seen a dr like her and will be changing soon. She has left the door open during times when she was asking me personal medical questions. And she asked me one day after several visits how my "new blood pressure medication was going". I have been on that medication for three years! I do not recommend her and I would give her no stars if that were possible. I'm 47 years old and I've never had a doctor near as bad as her!

Very nice doctor that I've seen for many years. I was seeing the doctor that owned the practice…read morebefore he died and Dr. A took over. Dr A. seems to have a high standard of care and concern for his patients. He will listen to you and help you to the best of his abilities. There are no miracles in todays healthcare environment, but I feel he tries his best! The staff is good and do the best they can as well. This is a very busy practice. Four star for rarely being able to speak to a person when you call or receiving a call back. Make sure you settle your questions and concerns while you are there.

This was my third trip to visit Dr Alrefai. He really listens and shows genuine concern for his…read morepatients. Case in point, was my visit today. I have been diagnosed with Hashimotos but my numbers aren't out of range yet. However, because I'm showing symptoms and truly suffering right now he agreed to start meds to see if they'd make me feel better. He also looked through labs that another doctor had drawn. He couldn't believe how high my inflammation markers were. He asked what was being done about them. While he agreed that the medication was the correct one he didn't agree with the dose. He stated that "he does not like stepping on other doctor's toes but that the patient comes first". Since I'm so miserable he wants to hit it hard and is increasing the dose. I can't tell you how grateful I am that I've found doctors who truly listen to me and appreciate that I'm well educated and knowledgeable about my issues. This includes the fact that he didn't push meds for diabetes on me until I was ready. I'd give this practice 5 stars if it weren't for the difficulty getting through to them via phone. I will note that unlike others, no one has been rude to me in person.

Outstanding physician and staff. Knowledgeable, thorough, caring and timely. Have been going to Dr…read more Kolter several years now, having been referred by a friend, and are very thankful for his practice. Highly recommend

Dr. Watson's associate, Dr. Kolter is new to the practice and comes highly recommended by Dr. Jill…read moreWatson. Dr. John David Kolter is new to the world of private practice and has a lot to learn about patient care. I met with Dr. Kolter for my initial visit and general physical exam. I started by telling him that I have Asthma and that I needed a prescription for Xopanex. He had my medical records in front of him which include all prescriptions from my previous doctor, including Xopanex. He told me that he felt that I should have some extensive ($768) tests to "make sure I really had Asthma." I felt there was no way to get the prescription without taking a very expensive Pulmonary Function Test and coming back for a follow-up appointment to discuss the results and get a prescription (creating another insurance bill). I spent 5 hours at the Baptist East Hospital taking this Pulmonary Function Test, just to confirm what I've known since I was 8 and what was written in my records that he had in front of him! It was a total waste of my time and the total cost to me after insurance was $768.46 for the test alone. Plus another office visit that cost me $104.00. I'd been fleeced! I can't recommend going to this practice due to the fleecing I experienced from both Dr. Kolter and his insurance coding vultures that charged me for every little thing that I mentioned in my interview. This is the epitome of modern legalized extortion. Save your money and find a more experienced doctor who knows how to trust their patient and read their patient's history before prescribing a bunch of needless tests and avoid this predatory insurance-coding practice.

Wise, kind practitioners behind every stethoscope, desk and phone. Couldn't recommend more highly.read more

I have been a patient of Dr. Weiss for several years. From the first time I met her, we…read moreestablished a rapport wherein she really listened to me and my concerns. Fast forward to a catastrophic accident and she was there to walk the extra mile with me. A couple of years later, following a broken elbow, she advised me which ER to visit and then had a back-up plan if they were too busy to see me. Each time I go in for a check-up, she knows me and as we discuss the results of my exams and blood work, she makes sure I understand the significance of any issue. While the Practice is currently associated with Baptist Health, the people in the office have been extremely helpful, courteous, and proactive. My son is now a patient of Dr. Pendleton and is very satisfied with the professionalism shown him.