A young, not very experienced "technician" performed a $9 annual A/C tune-up (Home Depot Christmas…read morespecial). Since it was cold in January, the refrigerant "fail" could have been caused by a malfunctioning part and NOT a LEAK. I was quoted a RIDICULOUSLY HIGH $1,200 for a Dye Leak search (plus $380 for a refrigerant recharge and balance). [To exacerbate what I believe is dishonest business practices, they quoted me $626 for a Surge Protector (Condenser Only) and $1,170 for the Condenser and Air Handler!! The problem is I have a WHOLE HOUSE surge protector that I paid about $100 and had a handyman install in less than 15 minutes!! The surge protector is visible when looking at my outside electric meter...hooked up on the bottom of the electric panel.] When Florida Breeze came out in Feb., they indicated because it was too cold, any testing on my Variable Speed Heat Pump unit could be tricked/influenced by the weather and provide a misdiagnosis. When Florida Breeze tested on April 2nd, they determined there was a defective part that was preventing the refrigerant from flowing through the unit. They ordered the part. (They also said it would be less than $500 for a dye leak search and refrigerant.)

I personally have used this company for years. I also have recommended them to my neighbors. First,…read morehe is up front. None of the A/C company BS when it comes to quoting. Second, he is always fair. His prices are on the lower spectrum of many others. FINALLY, he knows his A/C's. We gave a end result and he fulfilled it. No BS.....pure hard work on his account. Bill is upfront, knowledgeable and selfless. If he can help prior to him showing up he will. I HAVE AND TOTALLY WILL USE HIM AGAIN.

I recently called Go West after hours. They came the very next morning! I'd used them in the past…read moreand they remembered me. They know what they are doing and help you to understand why your A/C isn't working and how to prevent things from going wrong in the future. They are trustworthy and what I consider to be good people. I'll call them again when my A/C acts up because this is Texas.

I had a recurring problem with the drain line setting clogged caused water to run from the air…read morehandler system. I have had several A/C & Heating company's charge me ridiculous prices for a temporary fix. Today, I truly believe the level of honesty Ty provided and the solution finally feels like we found the root cause of the problem. I appreciate him being prompt and through but he didn't they to take advantage or find something to up sell! Thank you and I know who has all of my future business! Thank God for you and your company.

We called in the morning about 9am. We received a "we're on the way" call about 2pm. Big John took…read morecare of the annnual service and recharge. He seemed to carefully measure the refrigerant going in. He measured the unusually long lines to accommodate requirements. Before cleaning up he measured the coolness coming out of the vents and we were both happy it was 55 F degrees. This is the second time we used them and were pleased with the service both times. Cost was what we expected and we were very happy with the experience both times. They've become our go-to AC service for our mini-split systems.

NexGen Heating and Air have always been "johnny on the spot" for us - their service people are well…read moreexperienced and know about our Trane unit, top to bottom. Never rushed and always doing a complete tune-up on our unit, both inside and outside. Not once have they suggested further equipment purchases or service contracts. Have known Shane Roye, the owner for many years and quite literally, trust him with anything we own. Good strong Christian man and family. I was appalled at the only review showing one star - what was this guy thinking? This is, without a doubt, the best heating and air conditioning service group we have ever known or been in contact with. They have always been respectful of both myself and my wife. No tracking of mud or dirt into the house - boots left outside. We are thrilled to have them take care of our air conditioning and heating unit.

They analyzed my system and fixed the thermostat. Mr Jose explained everything that was working…read moreand not working. Did not try to oversell anything. Communication was great between me, Mr Jose and the office manager. I highly recommend this company.

Great same day service. I called them around 10am because my ac wasn't working properly. Tech said…read morehe could come out in the evening and would call me when on the way. Tech called and said he would be able to come early and said he could be at my home in 20 min. He showed up looked at my system and determined it was a simple fix, fixed my unit and was on his way. I'll be using them from now on

Outstanding! I called them in a panic and they took care of our needs. Honest! Dependable! I don't…read morehave enough characters or time to tell you how grateful we are. I would recommend them for maintenance and/or repairs. Beyond exceptional! We were told by another company that we needed 2 units and it would cost us 22k! Not even kidding!! When Hisham looked at them, it wasn't even the units. It was a small fix that had nothing to do with the units.... I'm sending so much business their way... so please don't hesitate if you need HVAC work...

Extremely responsive and reliable. Even took video of the repair to our AC…read more Highly recommend.

I've had several services through these guys to include new unit installation and coil replacement…read more They've always been responsive and pleasant to deal with. My go to for HVAC services.

C&K Mechanical came out to diagnose the A/C issue we were having. They were punctual and very…read moreknowledgeable about determining the root cause. Due to their expertise we were able to get the unit back running!

Update - Turns out, it was still just a repair. The tech found the problem quickly and proposed a…read morereasonably priced repair. When questioned about if the unit was at the end of its life span, he told us that the unit seemed fine, and he didn't see why replacement couldn't be put off another few years at the very least. (it has been a year now, and we've had no further problems. We've been using Pape since the early 90's when they had to come out and fix a mess that Wolverton Air had left. Always very professional, and no matter which house we owned at the time they have always considered each call a REPAIR call and not an opportunity to try and talk us into a new unit. That coupled with their reasonable charges is why we don't hesitate to call them. Particularly now, when the unit we currently have has been repaired a few times in the last eight years, and just died again last night. Since it is original to the house, we are pretty sure it is at the end of its service life. But, I have no fear that Pape will not do right by tomorrow when they arrive to check it out.

We love Pape. We love Dave. Thanks to this awesome company we got an all new AC system and…read moreinsulation right before the summer heat hit. Thank you so much Pape for being a reliable service that allowed us to have trust in the process and an assurance of a great product and installation, while being well informed. They are affordably priced and offer financing. Dave made sure that we felt included and educated on our first AC purchase. Unlike other providers who gave quotes and came off judgmental with our requests- for instance a heat pump versus electrical, they allowed us to make the best choice for us. They also helped out with an overall plan such as updates with electrical- free box conversion. Our first check up is right around the corner. No complaints so far.

Great, honest company. Came out very quickly when I called them for service on my AC. Cort (my…read moretechnician) was very knowledgeable and courteous. Had my system fixed in under an hour. Was very thorough in checking both the outside unit as well as the attic unit to ensure that he gave me the proper diagnosis. I will recommend them to any and all of my friends and family for their future needs.