Car dealers always seem to suffer from the "Arthur Daley" syndrome so it was with some trepidation…read morethat I chose to go down that road (if you excuse the pun) when looking for another car. After meeting several dealers who added to my used car dealer's paranoia, I finally decided to give it one more go with Stephen Hannah Cars. Right from the initial phone call to inquire about a car through to the final sale I could not be more impressed with the professional and trustworthy service I received. My contact, John Miller, was honest throughout the engagement and sought to give me the best deal and car for my budget. In the end I drove away with car that exceeded my expectations. I could not recommend these guys enough. Just tell them Bob sent you....

They sell dangerous second hand vehicles! No ownership of problem. Worst service imaginable and…read moreworst treatment I've ever received. Charles Rooney himself and his sales staff Bobby refused to tell me if they had fixed the problem and demanded that I take the car away. When I tried to get any information from them they swore at me violently and called me names I will not repeat here. I was left with no option but to take the car or go to court. I don't have that time nor the money(after buying a car!) to do that. Avoid doing business with Charles Rooney Car Sales at all cost!!! Waste of time and money. They have no respect and ignore all aspects of the Sale of Goods Act 1979.

*WARNING* Stay clear of these rip off merchants! I bought a peugeot 307 hdi from them at xmas for…read more£3995! 1 month after buying I broke down and had to be recovered. I took the car straight to an independant garage who gave it a diagnostic test. The test uncovered the fact that there were many major parts of the engine 'missing'. These were parts that would have to have been removed by a mechanic, which if faulty, would stop the engine from running, BUT if removed the car will operate for a few months before finaly causing extensive problems. The price to replace the parts inc labour would have cost in xs of £2500. When i took the car back to the so called 'dealers', he told me 'we dont do refunds' and i was 'over the 30day warrenty'. After i educated this cowboy of my rights and the fact i had contacted the office of fair trading, he quickly gave me my money back to get me out of his way!!! 1 month later, the car is back on the forcourt at the same price, I would wager my mortgage that the repairs havnt been done! STAY AWAY FROM THIS DAYLIGHT ROBBER!!!

I've bought numerous cars from here, mostly because of the fact they seemed to…read moreDominate the marketplace and other places couldn't compete with the pricing. On my last visit however I went in with my partner and had a look around. Found a couple of cars I liked within my price range and sat down to try to work out a deal With the salesman. I wish I could remember his name as he was so rude, condescending and I would go so far to say misogynistic. He wasn't interested in our business as he kept tutting at us and rolling his eyes because two women dared to have half an idea about the cost of buying a car. Needless to say, he lost the sale and we went on to purchase from Peter Vardy in Motherwell from a very pleasant young guy. Wouldn't recommend Arnold Clark to anyone.

I have bought my last 5 cars here and have had no problems... hence the 4 star review…read more Today I had to take my new car back after having it for 2 weeks. I had an embarrassing time in a public car park when the car alarm went off and wouldn't stop. After a quick Google search..to make sure I wasn't having a blonde moment, I discovered this was a known fault with this car and it had to go back to the dealer for a modification. I drove to Arnold Clark and the salesman was very accommodating, apologetic and helpful. After lots of scare stories about car salesmen I have to give credit to Graham Harrison. I would recommend using him if you visit Arnold Clark in Netherton.

Bought an older Honda Jazz from them that was priced great, the experience of picking out a car…read morewith Cooper was brilliant. He gives you plenty of space to check out the cars, is very knowledgable about his vehicles and was helpful in deciding petrol vs diesel for us. All in all, great dealership, good prices, I couldn't recommend them enough. When I need to get another car I'll be coming back here!

Outstanding service from an outstanding garage! Just bought…read moremy 3rd car from 4 lands of Carluke and again I'm thrilled to bits. The service provided before, during and after my purchase was second to none. Will most definitely return when ready to upgrade. A most deserved 10/10.

We bought a vechicle from this company back in spring, but we have been met with lies, false…read morepromises and dishonesty. Glen told us the car we were trading in wouldn't be worth much, and gave us some sob story that he would be sending it to auction as he ' wouldn't make anything on it, it would be hard to resell and didn't want the agro of trying to sell it on his forecourt' LIES, the car was on his forecourt days later selling for almost 3x the price he gave us for it, and it's since been sold! Before buying the vechicle we decided on from him, my husband stated he wanted a rear cab for it, to have the air con fixed and the sat nav operational, all of which we were assured would be done along with fixing other smaller issues, at no extra charge, when vechicle was ready for pick up. On picking the vechicle up we were told they had a rear cab for it, however it wouldn't be delivered for a few days. Meanwhile on driving the car home I noticed the sat nav in fact hadn't been fixed, neither was the air con. We decided to wait until we went back to get the cab fitted to raise these issues. After not hearing from them in over a week my husband had to call to find out when the cab would be delivered, initially we were told the 1st one 'arrived broken' so they wouldn't give us that, a week or so later, and after us having to call them again, were told they had one for us, when we went to get it fitted, it looked like something they found in a scrap yard, it was scratched, ill fitting and scruffy looking, but my husband being desperate for the cab, accepted it. But it was then we were told we had to pay a £150 courier fee for it being delivered from "Manchester". I questioned this, as there were no mention of any charges at all previously , so I asked over Facebook messenger for them to provide me with the courier receipt to verify the charge, they refused to provide us with this, so we refused to pay the charges without seeing the receipt first, were still waiting to see it. I don't believe for a minute this was delivered by a courier, but actually either bought from a local scrap yard, or was on another vechicle he had got in and tried to get even more money out of us by creating some nonsense about courier delivery costs! We mentioned the air con and sat nav still weren't working, Glen tried to look shocked(but failed) claiming he 'paid a garage £55 to recharge the air con' LIES.If that was the case they would have saw the pipe for the air con was actually broken, hence why it didn't work so it was nothing to do with it needing recharging that concluded me to believe it wasn't even looked at in the fist place. He also started fiddling with the buttons of the console screen saying 'the sat nav should work as I installed the disk for it myself' He claimed he would try and get a loan of another CD from a fellow car salesperson and get back to us, despite several Facebook messages to them, they don't seem to be able to locate this illusive CD. Why? Because that's LIES too, that sat nav isn't installed by a disk, but actually by a USB drive that you buy a subscription for from the manufacturer! So he didn't "install the CD himself" like he claimed. We, over time, also noted the other things under the bonnet he claimed he had "fixed" but were actually doctored to look like they were fixed. Same with the scratches Glen claimed would be 'repainted at the body shop' when in fact they were only covered with some sort of silicone polish to give the impression they were professionally removed. Long and short of it is, they make promises they don't keep, tell lies and try to dishonestly get more money out of you in the process. We would never use again, and have warned all our 4wd friends about them too. I would award them 0 stars if it was possible. They are still asking us to "settle up the £150" We have nothing to "settle up" as you can't/refuse provide us with the courier receipt where it shows the cost of £150 delivery. Not only do you rip us off with the trade in, you try to get MORE money out of us by deception? No chance. I know used car salesmen/women are all liers, but this guy takes the biscuit!

Great at taking money but wow, the customer service is like something from a hidden camera show…read more After paying over £250 for a standard service, I was advised not once but twice that the car would be ready for collection only to be forced to turn up in hope and find that it wasn't. Forget that i have a wife in hospital and 2 young kids to get to school, that's not the staffs problem, their approach though was one of despondency and a total lack of professionalism which left me feeling a bit cold. I usually avoid negative reviews but for everyone's sake, be wary of this place. There are much better, Ford approved, independent garage options out there. Unless of course you're into non-returned phone calls, false promises and major inconvenience.

After deciding to upgrade to a newer model of car I came across Evans Halshaw on Cumbernauld road…read more Their prices looked quite good and the staff were very friendly and put me at ease. After deciding on a car costing £11,000 I was thrilled. This was until I had signed for the car and noticed a few problems,after calling the sales person up I was assured these small problems would be sorted promptly,this is where my problems really started! I had no contact from anyone from the company,I called them numerous times and each time I was told "The person is busy,they will call you straight back." None of these phone calls ever materialised. I spoke to both sales people and management at the branch and had no luck. In the end I paid for the problems to be fixed myself. This company will bend over backwards for you until you sign for the car then their customer service skills equal 0/10. Their sales team/staff are the most unhelpful and non customer care orientated I have ever come across. My advice is to avoid them at all costs,there are much better independent garages out their who have customer care levels 100 times better than this place!

Great service done. No extra charges. Good response time. Value for money. Definitely recommend…read morethem.

Easily the greatest garage I have ever come across in 20 years of owning a car…read more They are the most honest, genuine people. It's a family run business with a huge waiting list to get work done which is a testimony to their trustworthiness Also they are genuine car enthusiasts, Always giving stories of great cars they had or customers cars, it's fascinating to hear. Aston martins to rolls Porsche to bentleys, jags to range rovers there isn't a car that I haven't seen in their garage along with the everyday cars They cannot do enough to help get your car back in the road for the most reasonable price I am not saying they are cheap, you do pay for what you get, you will not be ripped off like other garages I've used in the past have done