Greetings to you all: Let's face it, no one wants to be ill. However, if you are sick, you want to…read morereceive high-quality care expeditiously. On December 10, 2025, I visited Endeavor Health Care Intermediate Care on Naper Boulevard in Naperville, IL. This was my second visit. I returned for care because I received exceptional care during my first visit. My response concerning my visit on December 10th is WOW, WOW!!!! I received top-notch, high-quality care and services from the second I walked in the door! Once I entered the building, I was greeted by Norma, the receptionist, with a big, warm smile. She set the stage for a warm, nurturing environment. After checking me in, she assured me that I would be seen shortly. She was not kidding! I was called before I could take off my coat and be seated. This was about one minute after check-in. Jackie, the Nurse Technician, was kind and informative as she escorted me to my room and during my initial assessment. Jackie ensured that I was relaxed and did not need anything. Once she was finished, Sandy, the Registered Nurse, entered the room in about three minutes from the time Jackie concluded her initial assessment. This is unbelievable. When Sandy entered the room, she brought in a ray of sunshine! She is a positive, charismatic, caring, and competent nurse. Her skill set and professionalism put me at ease, which made me feel confident that I would once again receive stellar healthcare. Sandy anticipated my questions and managed my expectations as though she could read my mind. Based on my symptoms, she ordered tests. In seconds, those who were required to perform the test appeared. Debbie, the X-ray technician, escorted me for an X-ray with a smile and performed the specific test with care and tenderness. Debbie escorted me back to my room with graciousness. In three minutes, the provider appeared! This was astounding considering that the clinic was busy! When the provider, Godwin Flores, entered the room, he did not disappoint! He further illuminated the room with his smile, care, and concern. He thoroughly examined me, and I could tell that he reviewed my medical record before he entered the room because of his questions, answers, and plan of care for me. Assessing someone's record before evaluating a patient tells you that Godwin Flores is interested in providing the best possible care for his patients. Unfortunately, not all providers do this. I received world-class, second-to-none, seamless care from Endeavor Intermediate Health Care on Naper Boulevard on December 10, 2025. I am simply over the moon about the care and service I received. I was in and out of the clinic in less than 30 minutes. I am a retired Health Care Quality Executive. I know high-quality care when I see and receive it. Hooray to the staff at Endeavor Intermediate Health Care, Naper Boulevard! You are the flagship immediate care clinic for Illinois. There is no one better than you. Take a bow! If you want world-class, seamless healthcare from competent staff, go to Endeavor Intermediate Health Care on Naper Boulevard in Naperville. I could have gone to several other clinics nearby, but they are not like Naper. read less

I've had such great care here. Great care from the kindest providers. Not just ear infections and…read moresore throats, although of course those too. But even more serious issues. Earlier this yr, I was hooked up to an EKG after an Rx I was on sent my heart rate and pulse crazy. I felt I was in very good hands there. A huge comfort because it scared me to death. I'd rate this place a 5 if the waits weren't so insane. I took my daughter for blood work this summer and we were there for more than an hour and a half before we were seen for labs. For labs? I've never waited for more than 20 min anywhere else. Especially puzzling because the waiting room wasn't very full. Don't use this Immediate Care if you're wanting immediate care. It's more "eventually we might get around to you" care. But once you're seen, it's at least great care.

Everyone is so kind and professional. They take their time to make sure your orders are entered…read morecorrectly and will answer your questions

Always make an appointment online - it's super easy!…read more Staff is very friendly, efficient, and fast!

Husband needs to have blood drawn by a certain time due to being a double organ recipient. Arrived…read moreon Monday at 7:45 to sign-in and wait for lab to open at 8:00. By 8:10 no one had arrived to check people in so I asked the ENT receptionist if the lab was open. She stated that she had not seen anyone from the lab come in. I asked her if there was someone who could go check since she did not have any patients checking in at her window. She reluctantly went to check and came back to say no one was there yet but they were calling to see where people were. Waited until 8:20 and still no one for lab so we left since his blood draw needed to be done by 8:30 and we knew that would not happen. We purposely signed in before the lab opened so he would be one of the first taken. Went back on Tuesday and signed in at the same time. This time the receptionist was there but didn't come out to start until exactly 8:00. I understand that this is her starting time but she had to start her computer first which took some time to do. Meanwhile there were already 8 people waiting for lab tests. She slowly started checking people in and the first person was not called until 8:10. She was in no hurry to check people in and took her own sweet time doing so. Luckily my husband was called at 8:20 so his blood draw was within the time needed. I understand that everywhere is short staffed but something needs to be done here. Why can't the person who is checking patients in start at 7:45 so that the actual lab can actually open at 8:00 to start drawing blood? Also, the check in process needs to be faster than it was. Unfortunately we will continue using this lab until we can find a more efficient one close to home as my husband needs blood drawn every week.

This is for the Physical therapy side of building. What a complete disgrace of health care…read moretherapists that pledge to patients to give better quality care for their lives Shame on this company as a whole! It should be shut down (imo until The whole staff gets RETRAINED OR FIRED starting with Mr manager Leonard) phone calls not returned, atmosphere stiff dry boring and not water encouragements or warm ups even if come early jump on equipment to get started. Therapists won't come over until it's time and always got my therapists late from previous patient or coming off break whatever....problem is that it cuts into my time I pay for when not ready for me YET TAKES MY TIME & LEAVES WHEN NEXT CLIENT SHOWS UP. I GET CUT OFF BOTH ENDS. SHOW UP TO ME LATE THEN LEAVES AS SOON AS CLIENT COMES GOES OFF EVEN THOUGH I GOT A LATER START..HAPPENED COUPLE OF TIMES....All the female therapists were great with their time & had matching personalities of fun WHILE getting work done. The 2 guys were horrible by not taking my situation seriously nor any follow up on how I was Doing when I was doing my exercises at home. I was told to bring back my resistance bands to work out every time I came in!?? What? Why cant i use the ones there & leave them there? So odd behavior and uptight compared to EVERY other places I've been to. I'm a handicapped person with many issues and I'm going & still upset about my spinal issues which affect everything & weather can even trigger me & my walking or using hands ect. These people could care less...when im having a real horrible day and I call in to let them know. I showed up for my session & was told by therapist that I'm to do my exit papers ...& I Still had 3-4 more sessions per my insurance that was already approved FOR ME to use...so not sure why I was getting kicked out? I WAS DENIED MY HEALTH CARE EVEN THOUGH I HAVE INSURANCE & GOT APPROVAL AND PAY FOR IT AND ALL MY DOCTORS HAD FINALLY SIGNED OFF ON THIS FOR ME TO GET THERAPY FOR WALKING AND IT FINALLY STARTING TO WORK- SLOWLY BUT IT was ....ONLY TO HAVE SOME younger rude mean bully tell me that they cannot help me any longer that they don't have anything else for me. HOW CAN THAT BE RIGHT? DENIED MY MEDICAL WHEN I WAS APPROVED AND I PAID MY INSURANCE AND EVERYTHING? ITS LIKE THEY WANT ME SICKLY!!!! ??? RUN FROM THIS PLACE. NEVER BEEN TREATED SO POORLY IN MY 50+ YEARS OF LIFE. ANOTHER DAY I was called to the managers office by Leonard in regards to the check in lady worker being rude to me time after time with her negative attitude every time since day one coming into door...her personality trait. One day after staying after my therapy session (mind you it's the 4th or 5th time there) so comfortable with most staff and so I'm trying to help them with credit card terminals so I can pay my copays. Lady didn't understand that cc pins are not needed or given to everyone to use credit cards..she didn't know what to do except yell at me the same response over and over after hitting wrong buttons then screams to me that my cc was declined as if my fault. Leonard got involved only because another staff member saw how she yelled at me so the younger female wanted to let her boss know that the lady was out of line & was worried that I was so upset not gonna come back or was just worried for me. The manager wanted to know what happened and as I was explaining how staff is not trained & going over all the encounters I've been dealing with since coming thru doors, All he basically did was thinking he was appeasing me by talking over me and ignored the whole issue. He just kept nodding his head agreeing with me & then not even hearing all my issues over all..he even told me to call some "800 number that the girl at desk can get me" it addressed hopefully. Why didn't the manager know the 800 number himself? Or why would he not go to computer to try to get it paid ? rectified? . I owe co pays for some early sessions which STILL needs to be addressed. I TRIED PAYING MULTIPLE TIMES. .went next door to ask them what do they all do over there?-№²rê bypass in system.. basically calling her out that she's trash. didn't even get signed up for the computer program with exercises for my first 4 visits. UNTIL FEMALE TRAINER HOOKED UP PROGRAM TO PHONE.

Just visited this location and I have always had a really positive experience here and with…read morenorthwestern. The check-in staff is super friendly and the nurses and doctor teams always try to work efficiently to get people through as quickly as possible. I appreciate the kindness I have received and also feel like I'm getting quality of care here. My most recent visit, I was in and out in less than an hour without having an appointment online, which felt very quick and efficient to me! I did go first thing in the morning so that may have helped, but there is an online appointment reservation system if you want to plan ahead.

Highly recommend. Over the past three years I have visited this immediate care numerous times…read more Allergies, sinus, infections, injuries, and lab work, I have never had a bad experience. Every staff member is caring and courteous. I am always seen quickly and only had to wait a long time once due to a flu outbreak. A convenient way to get treated without having to go to the ER or make an appointment with your primary care.

I called to schedule an MRI because my doctor wanted me to get in ASAP. The receptionist…read moreimmediately asked me if I had insurance and I said yes assuming that was a good thing and she immediately said she couldn't get me in any sooner (WITHOUT KNOWING WHEN THE APPOINTMENT I WAS TRYING TO GET IN SOONER THAN) unless I private pay. I got upset and said this seems like a scam and you are trying to take advantage of the fact I'm in pain and her reply was 'sure'. I then said so you are admitting to trying to scam me and she said you can think whatever you want to think. Unbelievable. This seems super predatory, just immediately bypass insurance and private pay please. We don't know when you are trying to get in sooner than, but we know you have to private pay to do it.

I had an excellent experience here! I was warmly greeted by Clarisse and the tech, Ashu, was very…read moreupbeat and professional. Mesha helped me with scheduling and was very accomodating. Very little wait time. The place was spotless. Very pleased!

I as called for my appointment 6 minutes early. I felt they were concerned for my time too…read more Rajeshri was the phlebotomist who drew my blood. She was knowledgeable and skilled. A great office.

I've stopped in here 2 x for blood draws. Prompt,…read moreprofessional, a pleasure to work with.

The lab is not clear about billing. They say both you need to pay out of pocket if your doctor did…read morenot put in the order, and then they ask for insurance. They later charge you again. It's all very confusing

The lady with the blond short hair is so rude, I went to get my emergency cbc done because I'm…read morehaving internal bleeding which is already leaving me at stress, my phone died but I had a picture of the emergency order from my doctor she said she can't take it which I totally understand but she was showing all types of attitude being so mean and rude that I had to tell her your attitude stinks and I never talk like that to others but that's really trigged me.

Best blood draw I've ever had and I've had many…read more Edna was completely on top of her game. She efficiently added all my information to ACL's system and verified my information with me. Then she found a nice plump vein in my right arm. Every nurse and phlebotomist finds that vein and it usually rolls away from them when they insert the needle. Edna had me keep my arm straight but told me to rotate my wrist so my palm faced my body. It was like a miracle! She got the vein on the first try and quickly filled the 4 vials needed for testing. I was in and out in 5 (FIVE!) minutes. I didn't even know there was an ACL in the Good Samaritan Hospital outpatient center until today; I found it in the ACL website. I'm so pleased with this location and with Edna.