Sick billing practices. Low ethical standards. Foreign call centers being used. WTF. Worst ever - run to somewhere else.

Excellent care. Great therapists, excellent office staff. If you have a concern of any kind (not just in therapy!), it's listened to and addressed. I have been in maintenance therapy for many years elsewhere and was very concerned when I moved to FL. I feel as if I have made immense progress working with the staff here and I cannot recommend them highly enough. read more

Kali Dore is a truly amazing mental health counselor. I been using her services for few months now. Her patience , her undivided attention , her intelligence and amazing gift of giving suggestions and solutions it's unmatched. I am truly grateful for her help navigating my relationships with myself and those around me. Thank you Kali , always a pleasure being in a session with you ! read more

IF YOU CARE ABOUT YOUR MENTAL HEALTH DO NOT GO HERE!!! Anita Dixon is all nice while she pushes medicine on you that that she knows will eventually be unavailable once your insurance catches on. Doesn't even offer to replace it with another medicine after you explicitly tell her how hard it is to 'USE THE COUPON' at every appointment. Then when your insurance finally cuts you off and you can't get medication that you are hooked on DNA will then ignore you for a week while you are trying to get your brain back to normal. The office staff are even worse. NO EMPATHY FOR THEIR PATIENTS. NONE. When you try to stand up for yourself firmly & professionally you get attitude back and are told that you are nasty. Don't say that I didn't warn you!!! read more

Kali Dore is by far the best therapist I have ever had. She takes notes. She starts every session prepared. She cares and she has a passion for what she does. I couldn't be more thankful to have her as a therapist. read more

I had called and said that I had lost a prescription while traveling, and male operator said I need to make an appointment. I replied, "I am on psych meds, and need them urgently". His response, again, "well you need to make an appointment, how Oct. 31, @ 3:05. WHAT?? I need my meds urgently, and you are telling me you cannot help me?? I thought true medical and psych. was supposed to be there for the patient first. I have contacted Legal Services of Collier County, and am waiting for a return phone call. read more

For Mental health, needs, this is very welcoming, yet professional, with dedicated staff, willing to exceed expectations, regarding your mental health of family members. read more

Love Kali Dore. I can tell she takes notes and prepares for our sessions. She also asks great questions. I look forward to and get a lot from our sessions. I'm grateful to have her as my therapist. read more

Isn't the point of a "behavioral health center" to help patients mental health improve? Not be the cause of more mental anguish? I have been a patient since 2016, and I was seeing Dr. Targoff who left the Naples office to go to the Ft Myers office fully.. I was left in the care of his assistant, not another psychiatrist.. I never saw another psychiatrist since. Edward was nice but, I didn't feel he listened to me and got me enough and I really wanted to be seeing an actual doctor.. not just the PA. I mean, my insurance is paying for this I should be able to see a real psychiatrist. So, I asked about it and the as told to fill out a change of provider form. I did that and was put with Melanie.. whom for the whole time I was with, kept wanting me to try medication after medication that caused me so many side effects that I said enough.. and still she kept pushing and making me feel bad when I didn't want to take them, to the point I took the final one and my hair fell out and I had another severe side effect that I'm still dealing with!! I was angry, and tired of her not listening and I wanted someone to listen to me. So I asked for a change of provider.. and I also found out Melanie wasn't even a psychiatrist, she was a PA just like Edward, with a different degree. So I was lied to the whole time I was in her care to boot! I was given the change of provider, and was paired with Susan. I met with Susan and she told me she wasn't a psychiatrist. I said "I wanted a psychiatrist" and she said "they don't make appointments with the psychiatrists anymore" wtf? I said "fine I will deal for now but, don't push medicines on me". She said she wouldn't and we started talking.. she then asked me "what do you worry about in life?" I said "my cat is very special to me and she's getting older I worry about her passing away" and Susan looked at me with a dead expression and said coldly "and? Everything dies. Get a kitten when she's gone" Because you know.. my cat that's very special to me, is replaceable, right?!?! And that was the most EMPATHETIC thing ever, to say to a patient, who is depressed, correct? Needless to say.. she made me cry.. and her words still haunt me. I shouldn't have taken a second appointment with her, but.. I had to get medication taken care of.. but, Susan lied to me. First she told me that a medication I was taking that I asked her to switch me off of, because it was affecting my blood sugar, wasn't. Now... I didn't know that doctors and nurses now right to a patients face call them a liar?! I have proof that the medicine was affecting my blood sugar, plus.. you can look the medicine up and it will show you it can affect blood sugar.. or ask a pharmacist, and they will tell you, or.. you know, be smarter than a PA at Elite DNA named Susan. (Sorry, but she wasn't empathetic to me so..). I called Elite DNA and tried talking to someone about what happened and talked to Patrick.. and he was very rude each time I talked to him.. but the first time he said "fill out a change of provider form and we'll get you changed to someone else". I did.. and my psychologist told me, not the office manager, that it was denied.. when I went in to find out why it was denied. Patrick went home already, and would call me the next week. He called me on Monday rude as per usual.. and said "you've seen too many providers" so, being thrown to Edward with NO choice.. and having to ask to switch cost me a change? And then switching from Melanie who wasn't even a dang psychiatrist... cost me another.. and then they put me with the rudest PA ever! Susan and Patrick need to either be trained in customer service and empathy.. and while they're training, have a no paid vacation for a few weeks while they learn something, or just be let go. Because they're toxic! And does ANYONE, and I mean ANYONE answer the phone at those offices? Like, ever? Your best bet... look somewhere else for mental healthcare! read more

They do not care about their patients at all. It's about butts in seats. Hard to get ahold of by phone, long wait time. I've waited days to get a prescription. They also force you to weigh yourself (even though you have the RIGHT to refuse to be weighed) and will subject you to random drug screenings. Fun! read more

MUCH improved communications systems in recent weeks/month(s). Elete DNA professionals, support staff and patients deserve this. Thank you! read more

Great practice with great providers 100%recommend Alex pigeon. Guy is on it and a great provider.

My psychiatrist is fantastic. What's not fantastic is the customer service. I've been calling for over a week and I've emailed and there are no answers nor are there callbacks. I'm trying to schedule a follow up appointment to no avail and my medication is going to run out soon. Whoever they have running their phones they need to fire immediately. read more

I've been visiting Mary Anita for 7 years now and she is the sweetest, kindest and most understanding woman! She is always willing to give you advice and knows how to make you smile. Also, she has this comforting southern drawl that makes her feel like the southern aunt I never had. Thank you so much to everyone at DNA, I don't know where i'd be without all of you! read more

Thank you to Melanie for being such an amazing person.. I've been seeing her for awhile now, and I can't say enough good things Abt her. She genuinely cares abt her patient's and goes outta her way to figure the best possible plan for a person's personal mental health.. this is super important to me, and I feel like I got really lucky getting her as my provider. She has taken the time to get to know me, and what I need and has delivered wonderfully.. Thank You DNA. read more

I'm so happy I came here. The staff is so wonderful and compassionate. They truly care. Thank you so much to all the Staff as I get better. read more

The sevises I resive for my mental condition they have good Drs that work together.the only thing they don't have is mental hospital, I say they built one mental health is a very delicate thing, but overall am not in need at this time for ER service. I never thought virtual appointments would work for me... read more

Bill R. Naples, FL. Office staff appears overwhelmed, but once I reach someone they are more than helpful, whether it's the office staff or the health care professionals. I have a LOT of respect for Elite's goal of making mental health care available to everyone, and I hope the Naples office continues to work to improve their efficiency. read more

Life and living is difficult and no matter who are curves, hills and valleys can make even the easiest of life's "road" hard to traverse. Having a place to go where you can get support is invaluable! A knowledgeable guide with the experience and knowledge to pick you up, and help you navigate the problems and help you find your way! read more

I was called to give my demographics and to see what service I wanted. They said I had to speak with a psychologist to answer a couple safety questions. He asked me 2-3 yes or no questions Nothing was mentioned my insurance would be charged. It was charged $300 for a psychiatric evaluation. I would not have known about this charge if I didn't review claims. No bill was sent to me. read more

I have been seeing Alex Pigeon, NP, for about 18 months & highly recommend. Our first interaction was when I was in the hospital & have been seeing him monthly since then. We continuously work on my mental health with medication & he is very knowledgeable, while at the same time being open to suggestions + feedback. I have since then referred other patients to him, who are much happier than with their previous physician. read more

Completely unprofessional from start to finish. It started with the intake appointment showing up 10 minutes late with no apology. It got worse after that. In my opinion they are a pill mill. read more

Dr. Jain is phenomenal! He is thorough, patient, kind, and compassionate! He also takes the time to listen and is patient! Highly recommended! read more

Your calls go unanswered and they'll never return them. I was told there was a 4 month waiting list for therapy and after 4 months, they said they were fully booked and had no idea when they'd be taking on new patients. If you're struggling with your mental health, I would highly advise going somewhere else. read more

Wait time is ridiculous. Lack of respect of patients time to not even let me know that it would be AN HOUR LATE. Unfriendly front desk staff. Basically impossible too get ahold of by phone. The medical staff is fine but i'm not sure if it's worth the hassle. read more

Awful, I made an appointment over a Month Ago, and when I logged into my Zoom appointment, no one showed up for over 30 minutes. When I tried to call them to find out what was going on, it took over 15 minutes to even get in touch with someone at the office. When I finally did get in touch with someone they told me I had the wrong log-in code, and I said I used the one that was sent to me several times....Apparently, last minute they texted me a reminder for my appointment, the morning of my appointment they provided a new login code. Since there was no notice of any change, but instead just another text message that looked like a reminder. I missed it. No one followed up with me as to what was going on, they were extremely dismissive on the phone, and I had moved my whole schedule around to make this work. They wasted my time and now I will have to go elsewhere for the help I need. read more

My son was diagnosed w autism last year. Seeing how it effected his performance in class was difficult but watching him hurt through the social aspect in school was heartbreaking. His mother and I knew nothing about how to parent a child w autism. We dealt w many phycologist, counselors etc. I called Elite DNA off a referral from a close friend and I'm glad I did. He had a particularly rough week at school and after leaving a meeting w the teacher and guidance Counselor I called and took the first appointment. It's only been a couple of weeks but in the few visits we have had it's been a complete turn around. His last three spelling tests have been 100s, the behavioral issues have stopped and I'm so happy that he's making friends and feel excepted. I want to thank Stephanie, Lisa and the whole staff at Elite. read more

Love my sons Dr at Elite DNA. She makes him feel comfortable and has found the correct medication to help him overcome his issues with depression and anxiety. read more

Elite DNA is a breath of fresh air . I have had negative experiences with Psychiatrists before ones who you saw for like 5 minutes and it was very clear they didn't care about you . Its not like that at elite DNA. All the Staff I have encountered here are amazing really they are so polite and helpful you can tell they care. read more

This is one of the most unprofessional groups of people I've ever had to deal with. They do not care about their patients. They do not care about doing what is best for the patient. My dealings with these crooks are not over. I will do whatever I need to expose the scam they are running on people. Do yourself a favor, if you want help or treatment SEEK ELSEWHERE, they make this entire process to help your mental health WORSE and do whatever they can to rack up a bill. YOU PEOPLE SHOULD BE ASHAMED OF YOURSELVES. Just look at these reviews. Same treatment. Same problems. Disgusting business. read more

Dr. TarGoff has been my Dr. For a couple of years. He listens! The staff is very friendly and professional. Only negative is Dr. Targoff is primarily in Ft Myers office. We need him back in Naples read more