A sad story: broken eyeglass frame, from out of town, no prescription. Kathy and Missy repaired a…read moremangled frame and reset frames. Wonderful service! Thank you, Jim

I saw Dr. Brian Peterson at Infocus Eyecare in Ormond Beach. Not only did he give an excellent and…read morethorough eye exam, he was a very pleasant and caring person. The optician side of the business was great, too. I want a specific style of frame (aviator with wrap-around temple piece) which are common anymore. They were able to source them and I had my new glasses in a week and half. I am not sure why there are some bad reviews from California. Perhaps they are reviewing a different company there with the name Eye Design Eyewear. The business in Ormond Beach Florida does not use that name anymore, and Yelp should adjust its site accordingly.

The Ormond office was ok. Couldn't get into the Palm Coast office sooner so they had an appointment…read moreat the Ormond office right away. It took a little long as they were under staff, but that was fine. Just glad I got an appointment. Everyone is great and nice.

do not go to this place if you want to get in and out in an efficient manner, they made me wait an…read morehour and 20 minutes and I just left. I don't know why they make appointments because they don't keep them.

I asked them for my contact lens prescription and instead of saying they would send it out to me…read morethey started arguing with me about their procedures. And then accused me of arguing with them. This is after paying hundreds of dollars just to get an eye exam by an optometrist not even an ophthalmologist. The Doctor was ok But examined me without checking my eye first to see if there was a lens in there so she had to start over. And why does a simple eye exam take an hour and a half? The staff needs proper training on how to deal with customers. I am not going back there.

I have had nothing but great care from the Dr Eye team! They helped me find great fitting glasses…read moreafter a horrible experience with a different provider in New Smyrna Beach.

This was my first time here and with Dr. Cary. He was very thorough and gave a very compleat exam…read more He is under Florida health care as well. Helps to defer the cost. Overall a great experience and I will be scheduling the rest of the family for there exams.

My family has been going to Dr. Cady's office for a few years and we have finally determined the…read moreoffice has a chronic scheduling problem with wait times often exceeding 90 minutes. Dr. Cady is nothing special and his assistant immediately became hostile towards me when I questioned what my insurance covered. She was aggressive and refused to even look up the information to verify what I was saying. It was unbelievable and although he didn't see how nasty she was he still condoned it when I alerted him of her hostility. They lost 4 patients today. I highly recommend avoiding this office if time is of value to you and you want quality contact fitting procedures.

BANDITS! They took my $55 Co-pay, did an eye exam, told me I need a stronger prescription and need…read morenew glasses. They documented MY prescription in their records. I need the prescription so I can get glasses. All they have to do is print the prescription. They won't do it unless I give them $75. They want $75 to print my prescription. THEY SUCK!!!!!

Very friendly professional staff and the Dr. Is great. Procedure was explained and quick and…read morethorough.

I went here to get a contact lens exam. While Dr Keesling was nice enough, can't say as much for…read morehis staff. They were extremely rude & condescending. My husband & 9 year old were waiting for me to get my exam & the office staff spoke badly about people (very loudly). They obviously wanted to be heard. I waited over one week for my trial pair of lenses. I had to call them & tell them that I needed SOMETHING. We ate $140 (the cost of the exam + the cost of the trial pair of lenses). I refuse to go back there. I will go elsewhere to get another exam so I do not have to go to that office again.

Super place. The doctor was great with my son. They have always been helpful with all our…read morefamily's glasses. They really know how to give great customer service.

This is a great group and the team moves you through for a compleat exam. This is under Florida…read morehealth care as well. Helps to defer the cost. They have an optical area as well and give a discount that makes them competitive with others in the area. Overall a great experience and I will be scheduling the rest of the family for there exams.

My wife and I have been coming to this optometrist for years. The hours are challenging at times…read morebut they will get you in. The staff is nice and the optometrist is very good. Recent changes in FHC insurance may make us move next year for our annual visit.

I have a very similar story as the other dissatisfied customers. I also was seen by dr caddy (use…read morethat term loosely) was completely checked out had a script for glasses that could be purchased right there. Of course for convenience I got a estimate to replace my lenses with the new script. Th price was off the charts and I would be without my glasses for 4 weeks. Decided to shop around. Thank god. Went to vision one. They were so nice replaced frames and glasses for a third of the price and had them ready in a week. When I tried them on my vision was worse than my old ones. I said you made them wrong. They check the script dr caddy wrote and said they matched perfectly. Told to go back to caddy and have him recheck. Which I did and he had wrote the wrong script. Rewrote new and went back to vision and they were nice enough to redo for no charge. That was in June 2022 I'm just glad he's not a commercial pilot. Never going to use this guy again.

I really love the eye doctors here. They do a great job and the location is very convenient as well.read more

Had an excellent eye exam Dr Criscio really does a great job job this the second time and the last…read morepair were the best pair I've ever had and they have excellent selection of glasses there too thank you again

Biggest time wasters and the most frustration I've ever experienced in ordering glasses over the…read morepast 40 years. Two thumbs down for the retail side. They are highly unprofessional and poorly managed. The optician side is marginally better. Severely disappointed in the lack of service and low quality received and will never use them again.

This LensCrafters has Ben giving me the runaround not once but twice…read more The first time was my fault. I lost my glasses to the ocean, so I came here to get an eye exam and glasses. But to my knowledge they couldn't make lenses. Odd but your name is "LensCrafters". So I wanted them to send my prescription to the Athens GA location cause I was head home in a day or two. They said they couldn't do that. That they would have to mail them. Okay then they can ship them right to my house. NOPE! I have to pick it up from the Athens location. And the other store didn't understand why they were so difficult. Seven months later I need my prescription for work. I called and asked if they can email me a copy of it. NOPE! This LensCrafters does not have the ability to email. Not even from store to store. They said I could just come by and pick up a copy of my prescription. I told them I work 8 hours away. That won't work. Then they said they can fax it, but who has a fax machine? I work in a corporate office and we don't have a fax machine anymore. So I went to the LensCrafters in Birmingham, bless that store cause we called this store 4 times to fax over my prescription and I would just get it here. The Hoover location helped me so much. They were dumbfounded by the reps at the Daytona Beach location. Come to find out it's a HIPAA Violation to withhold personal medical documents.