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    Elite Stone and Tile Care

    1.0 (1 review)
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    Services - Elite Stone and Tile Care

    Fixture refinishing

    Floor repair

    Floor restoration

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    2 years ago

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    Lisa H.

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    Volusia Granite & Marble

    Volusia Granite & Marble

    2.9
    (38 reviews)

    We just had our honed Black Mist kitchen countertops installed by this company. From the moment we…read morefound our stone and on through template and final install every one was courteous and professional. The outcome is beautiful!!!

    I called them on March 2nd to ask some questions about getting a quote and sent an email with all…read morethe specs to get a quote with. Isabelle told me the owner would look at it later and send one. I never heard back. Later in that week my husband was referred to a company and signed a contract with them and gave a deposit. Two days ago, and now almost 3 weeks later, I accidently called Volusia Granite to confirm our measurement appt for today with the other company. Isabella at Volusia granite actually took a confirmation for an appointment that was never made. My husband later that day told me the installer we paid a deposit with, who came to our home, whom we signed a contract with called to confirm. My husband told me I must've called the wrong company. I thought how odd, why would someone confirm a non existing appt. Yes, I did accidently call them and yes, she didn't tell me there was no appt with me in their books. So I called her immediately to explain the misunderstanding and to make sure they didn't send someone out. All is well right? Nope, A hostile owner called me this morning, March 19th,  with a threatening tone, accusing me of giving them the " run around" and how dare I  then secure another company.  What? He never sent me a quote and his receptionist should never have confirmed an appointment that was never made. I rechecked to make sure he never responded to my quote request email. He did not.  It was an honest mistake on my part calling the wrong number and it should've been cleared up immediately. If she was honest, she would have told me that I had no appointment with them. I corrected it two days before anyone from Volusia Granite would come out and hours after I made the call. This should have been no big deal for them. So why did he call me this morning with an extremely aggressive, hostile and threatening tone as if he believed he had me held hostage to give him my business, that he somehow deserved or earned it. I don't understand. He never sent a quote in response to an email I sent requesting one almost 3 weeks ago. This morning's call was nothing short of blind siding harassment. I believe I dodged a bullet as I have never in my 57 years been spoken to like that from a home improvement contractor. In fact, I have never been spoken to like that by anyone, period. It was bad. As he started laying into me with zero self control, I asked him to calm down and let him know he was risking a review of his hostile nature and inappropriate call to me if he didn't calm down his tone and allow for clarity to unfold by asking some simple questions to understand the misunderstanding before making accusations. He plowed ahead even more aggressively laying into me.  I feel assaulted. Just know, he can snap and go to an extremely scary and unprofessional place. I don't even know his name. He presented as the owner. I hope he reflects on what "possessed" him to make that call and speak to me that way. An apology wouldn't make up for how I was spoken too. The tone was so hostile and threatening, I wondered if I should call the police. My husband wanted me too when I told him about the call I received while he was out. I was shaken. My daughter heard the call. She went to learn about them and found a consumer alert notice on yelp that says this company may have abused the legal system by restricting first amendment rights to free speech by making legal threats to yelp reviewers or through putting contractual gag clauses in contracts, It appears this is to hide unfavorable reviews. It appears he has done this before. I wasn't even a customer; just a long lost lead. I gave him a chance to calm down so I could clear up his confusion. I gave him fair notice that I would write a review of his hostility towards me and he only got worse abd I had to hang up as he wasn't listening, just yelling at me. So this is the review you worked hard on me for Volusia Granite. You earned it. Unprofessional doesn't cut it. This was scary.

    Veterinary Emergency Center

    Veterinary Emergency Center

    2.6
    (25 reviews)

    Our dog had a ruptured anal sac at night and we went to Veterinary Emergency Center of East Volusia…read moreand they were amazing! They looked at our dog right away and cleaned and sterilized the ruptured sac. They were so caring, responsive and helpful! We snowbird to New Smyrna in the winter from Seattle and we could not believe how quickly they took our dog in, diagnosed the problem, treated it and had us on our way back to New Smyrna. Any other problem we have with our dog, we will bring here for treatment. Thank you Vet Emergency for your professionalism and kindness!

    I was out of town when my cat was brought in for Diabetic ketoacidosis. My parents took them in to…read morestart the treatment and the nurse Lisa was sooooo helpful and kind with the whole process. I drove straight from the airport as soon as I got home and I was told by Lisa that I could come in anytime to see my cat to boost his spirits. I was waiting in a room for over an hour and was told I couldn't see my cat until a doctor came in and spoke with me, despite what Lisa had said in the past. Another nurse kept coming in and out just trying to talk money and financial plans and credit cards I could open up to help pay for the treatment. She was extremely insensitive to the fact that I just wanted to see my sick cat. I finally got to see him and discussed with Dr. Long that she hopes to see improvements the next day. The next day comes and Dr. Long goes on a spiel on how she thinks he's improved and is walking around in his cage and drinking water. I was so excited and ready to pay for another treatment right there. Luckily, My mom told me to see him before I pay for anything else. When they took me back to see him, he could barely open his eyes and hold his head up or even stand. I really would've appreciated HONESTY from the staff on his stability and chances of actually getting better. Again, THE NURSE LISA, was very kind, let me have time with my cat in a private room and was very honest with us about his recovery. Overall just wish there was more compassion and transparency with the whole process. It was really disappointing having my hopes up that my cat was getting better but In reality he looked worse than when he came in. And I did not appreciate the money hungry nurse trying to get more money out of me when I hadn't even seen my cat since he's been sick.

    Elite Stone and Tile Care - flooring - Updated July 2026

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