I started seeing Dr. Schmitt in January to treat my right ear which got blown up in a horrible cold…read moreover New Year's and had sent me to the ER for a ruptured eardrum. She immediately diagnosed a severe build-up of fluid in my middle ear as the cause of the rupture and the existing discomfort I was experiencing. She talked me through the options and made me feel very comfortable with starting out with the least intrusive route of meds and waiting. After the two week wait-and-see approach which brought only slight improvement Dr. Schmitt decided to do a myringotomy which she performed expertly. There was minimal pain involved and it immediately brought relief, which got even better over the next 10 days. I feel the problem was fully resolved and I appreciated the time, concern and care which Dr. Schmitt provided.

Dr Zechowy is an excellent ENT doctor. I have had to have tubes inserted into my eardrum by him…read morenumerous times. It's not a barrel of fun, but he does it very well with a minimum of pain. I appreciate his skill

I have seen Zechowy quite a few times. The last sinus surgery went great. It lasted years and…read moreyears. Now I have to see him again after being away, since my problem has unfortunately returned. Is there a wait to see him? Yes. Why the wait? Because he is that good. I had seen a half dozen doctors before I went to him (years ago for the first time) and finally received the correct treatment. A doc that's worth the wait to get A+ treatment.

Excellent care provided by Dr. Stephan Zechowy and staff. My concerns were thoroughly investigated…read moreand resolved. I was listened to and heard. It doesn't get any better than that.

Very kind people work here. That is extremely important in medical care! The doctors and other…read morestaff have been very helpful. Very long wait periods (literally months at times) from one appointment to the next though, because they are so booked up. They need more doctors at this location. So get in while you can. Good luck to all~

I had a miserable experience with this ENT. My PCP thought I had a fungal infection, and he was…read moreavailable a week later so I booked the appointment. He diagnosed the problem as ear wax, and without any effort to dislodge the clog via warm water, he went straight to microsuction, digging in the ear and roughly yanking my head around to get a better angle. Not once did he ask if I was comfortable. When I told him that he was hurting me, he pushed my head back down, leaving a visible scratch on my face. I finally told him that (now that I knew the cause of the problem) I would treat it with carbamide peroxide and convinced him to put down his instruments. He made a follow-up appointment for two weeks. Two weeks later, my ear was still problematic, so I went back, this time accompanied by an observer. With another person in the room, he was on much better behavior, comporting himself appropriately and not grabbing my face as he had the first time. Completely unprofessional and a miserable experience overall. I understand that it's fun to dig stuff out of ears, but the ENT needs to keep in mind that the ears are attached to a human.

I have seen Dr. Lonergan 3 times for what was initially a chronic cough that evolved into bacterial…read moresinusitis. The only pro: he prescribed antibiotics and corticosteroids that eventually eliminated my cough (although sinusitis still remains...) My experience overall with Lonergan was disappointing. When I interacted with him during each visit, he was rushed and unconcerned about my issues. It seems as if he always tried to send me home just to follow up later a month later - milking my insurance, copay, and time. When I asked clarifying questions about the unusual, 3 week prescription of antibiotics, he never called me back and instead left brief, ambiguous responses on My Health Online. After getting a CT scan given my lingering sinus issues, he wouldn't explain what the test results meant and instead told me to see him in person again. It was at this point I no longer wanted to continue with Lonergan and would not recommend him.

I have been going here for around 6 years now and I have never had such a bad experience before. I…read morewas in the waiting room, waiting for my appointment with Dr. Aubin-Pouliot everything was okay at first but when I went in the back to see her about my neck problems her assistant Brandi Vasques was extremely rude and impatient with me. It felt like she was dismissive and unprofessional. It was overall a really bad experience, If this is how I will be treated, I will stop coming and using this service.

Not only did I wait 2 months for an appoitment which my lump could have turned to cancer by then, I…read morewaited in a cowded waiting room for 45 minutes. Then the doctor did nothing but look at past MRIs and touch the lump and ASSUME it might be something he has seen in the past, yet rare. That was it! He did not even send the notes to my doctor, at my next appointment they had to call and ask for them. Then in the notes the doctor had just "completely copied word for word" an opinion from another doctor...not even his own words! Find another place to go or another town if there is not one here in Santa Rosa....you may die before you get an appointment or the right diagnosis.