WARNING DO NOT ENTER THIS STORE************************ I have had the unfortunate experience of purchasing my wedding gown from this store, and have been treated in the most appalling way. Unfortunately I have only just read reviews of other peoples dealings with this shop. I only wish I had since this prior to entering this store.I have never encountered or been treated in the manor by which this retailer has treated and spoken to me. It has caused me horrific stress and upset in the run up to what should be a lovely time in my life. I feel so strongly that I felt I should contact you as I am sure that it cannot be right for these people to treat people the way they do.I first went to this shop in February and placed a deposit on my dress. I get married at the end of August this month, and was assured that my gown would be in by the end of July. So in the last week of July I asked them where my dress was, and their attitude was well 'when its in we will let you know'. I was worried about their attitude, so much so, that I made contact with the supplier manufacturer of the dress Sophia Tolli. I then found out that the dress was made and 'on the rail'. Following speaking to other Sophia Tolli stockists, I was told that they could not understand why my dress had not already been shipped as there is no reason for the dress to be held by them. I was advised that the only reason dresses may be held back is if the shop owe money to the supplier. (if this is the case is it right that this store trades in this manner) I left it at that for 7 days then on the 1st of August I made contact with them again and asked if my gown was in yet. They said no and that it would be a further week. With only 3 weeks to go til my wedding to fit in fittings etc, and the blase' attitude to the arrival of my dress I was feeling very stressed. Then out of the blue 3 hours later they called me again. They stated that they had great news, and that if I paid the remainder of my balance (which contractually is due on arrival of the dress) they could get the dress to me tomorrow. I asked that if my dress was ready, and that it could be delivered tomorrow, why couldn't have it tomorrow anyway, and that I felt very uncomfortable paying for my dress in full, when I had already given them £700.00, and that potentially I would then have given them all of my money, £1400.00 and still would have no dress. Contractually you pay half of the dress upfront, and then the remainder when the dress comes in to the store and that you are happy with it etc. I was then told that they would be passing the phone onto their owner John Davies. When he got onto the phone he started screaming down the phone in an extremely aggressive manor, certainly not the way you would speak to any female especially a customer. He was shouting at me, and calling me 'thick & stupid'. I just asked him calmly when I could have my dress and when it would arrive, but he just ignored me and continued ranting down the phone. He also said that the £200 discount that they had given to me when I placed the deposit on the dress would now be charged and that for every 24 hours the dress was in the shop on arrival, he would charge me a daily interest rate on top. I found this unbelievable, bizarre and was completely gobsmacked. I could not get a word into the conversation at all as he was just screaming irrationally down the phone, in the end he just hung up on me.I was then contacted by phone to say that my dress would be due in by courier some time on the following Monday. I then made an arrangement to go into the store and collect the dress on the next day they were open which was the Wednesday. On arrival to the shop, with my friend, there were 3 people in the shop. The assistant who sold me the dress, John Davies & a female who I had not seen before. As soon as we arrived John Davies started to be aggressive again towards me and was clearly trying to start an argument. Luckily all I wanted to do was get my dress and get out of there so I just ignored him. The assistant then looked down on the floor and said 'thats probably your dress there'. I looked down at a brown courier box. They had not even opened it prior to me coming down to check it was my dress that had arrived. Baring in mind, they knew I was travelling from Cardiff to LLanelli. The assistant then got scissors and open the box. Therefore it had not been hung up, steamed for me etc. It was just pulled out and was creased. Nice way to show a customer their £1400 wedding dress for the first time. I scanned the dress and at this point I was just relieved that it was the right style and colour, following what I had read on the link that I placed above. I was then asked if I had brought a duvet cover with me Luckily I had read this thread the week before and knew they would not give me the dress in a proper bag. So I brought my own. The funny thing is they didn't even warn me in advance that I would need one, so I suspect it read more
