this agency is actually ridiculous. i paid a holding deposit on a flat and was told a gurantor of 31k would be needed, i provided that- and was then told it was incorrect and a gurantor of 37k would be needed OR two months rent would need to be paid upfront. i then provided a gurantor of 47k- and was then told i'd also need to pay 2 months rent upfront (+ deposit)....for a flat that costs 2100/month in bethnal green. bffr because of this back and forth and ridiculous change of terms i've backed out and now the agent (Nadeem) is refusing to refund my holding deposit..claiming it's out of his control and is no longer replying to my messages. They further breached the holding deposit contract right at the beginning- by putting the property back on the market AFTER i had paid the holding deposit to remove it from the market- thinking we didn't notice- and are now stating because of the contracts they cannot refund. make it make sense. stay. away. y'all have been warned read more

Total charlatans. Lied about the facilities of the flat, lied about lying about the flat. Never fixed anything they said they would. Patrick in particular is one of the worst human beings you will ever encounter. read more

My experience with this firm was receiving an enquiry from Patrick Mansez from Elkay Properties Limited as a potential customer for the replacement of existing staircases on five floors. His original enquiry was poorly and unprofessionally composed and as they were not able to provide a single architectural or structural tender drawing which would be the normal for this type of enquiry politely sent a scripted email response stating "Following receipt of your recent enquiry unfortunately we will not be submitting a proposal on this occasion. Thank you for your interest in our company and hope you find a suitable contractor". I had thought that was that and subsequently received three further emails from him which had increasing levels of negative undertones which for me is the early warning alarm bell that there was no way on earth that our firm wishes to get involved, as historically people that are difficult from the start of a project will be the same all the way through the process. Having read the other reviews regarding bad service, incompetence, poor communication and rude staff would like to add bad attitude to the list which was representative of my experience on this and hopefully only occasion. This review is based on my encounter when dealing with Patrick Manse and not necessarily representative of the firm as a whole, that said he may be following their business model by the sounds of the other reviews. For the sake of curiosity I spent a few minutes undertaking a due-diligence report of the firm prior to writing this and since there incorporation on the 25/02/2012 they have been in the position of having to discharge numerous County Court judgments which is an indicator that they do not have the ability to resolve disputes, fall out with people and lose in court. I have decided to give a two star rating which is based on the fact that they have stayed in business for this long and guess it must be related to their Central London location. read more

Really terrible letting agent. BE WARNED. You are letting yourself in for trouble big time from the moment you sign their dodgy contract. Hidden costs abound, repairs are never done on time and once they have your money they don't really care. Don't use this agent, read all the reviews you can find online, there isn't a happy customer in sight. I have moved around in London for 3 years now and these are the worst agents I've had to deal with yet. You will hugely regret it in the long run when they begin sapping you for every penny they can get there hands on. read more

We had a very bad experience with these people. I strongly recommend you put as much distance between yourself and them as possible.