Leider kann ich die o.g. Komplimente nicht bestaetigen. Kann auch nichts zum Preis kommentieren, da…read morees nicht dazu kam (weder Schnitt noch Zahlung)
I had an appointment and had explicitly said I wasn't sure what I needed to get done (note: I am no hairdresser!) , but that the color was not right as is.
Turns out I needed highlights, but the stylist then told me there was not enough time, as I had said I need "color" on the phone.
One comment came form across the room from the other stylist, "did you do that yourself?" I said, "no, I got it done". He said with a laugh , "na denn, gratuliere".... Seriously? I am the paying customer who is embarassed enough to be walking around with a color-gone-bad and then I get this attitude and a dismissive request to reschedule? I've heard customer service works differently.
Needless to say, I did not reschedule for the week later they suggested. They may have had a busy schedule and the comments may have been snippy due to a bad day, but that's surely a way to lose customers. Sorry guys - def. not going back!
