They care. My grand mother has been in this establishment for over 2 years now and I full heartedly…read moretrust the staff. Every time I come for a visit, I see the care and patience they have for each and every person in the facility. Food quality is excellent Hygiene is tended to Activities all throughout the day My favorite part of the whole facility is, the massive outdoor area the patients can go to any time of the day. Sitting right next to a large lake that I know helps with the overall morale. (Don't worry, it is completely gated all around, your loved one won't be in a situation that will bring worry) It's a great feeling knowing my grandmother is getting the care she deserves. Every dollar is worth that peace of mind.

My brothers and I moved mom from another facility on Precinct Line Road in Colleyville after many…read moreissues and finally, some real safety concerns. We were new to memory care because my dad was mom's caretaker until he passed away suddenly, so we had no idea was was good or bad or right or wrong with memory care. Let me just say...facility on Precinct Line Road in Colleyville, Bad! Silverado Southlake, Good! We moved mom to Southlake in January 2018. As with most Alzheimer's patients, mom has declined in the last year. I've had at least quarterly care plan meetings with the staff and they are always tweaking her care. The staff always calls me to remind me its time and schedule the meeting. I usually drop in unannounced and always find the staff engaged. The residents seem to have full days and the staff tries to engage the residents with activities. Mom doesn't know me any more, but just last week, on a Saturday, they had a fellow with a guitar singing old songs. Those residents, including my mom, where sitting in a circle singing along to those tunes. I sat down with her and watched the response. She knew those songs but not me :-) I have found the staff to be very good, when compared with my previous experience. Is it perfect? No. It wouldn't be perfect if you had your loved one in your home. Is the care exceptional? Yes! There has been some turnover of staff, but that seems to be the norm in the industry. It is a tough business. In my view, the residents receive excellent care. The communications are excellent. If something happens, like a fall, which will happen, they are on the phone as soon as it is discovered, even if its in the middle of the night. Frankly, after getting involved in a family council with the other facility, I have come to learn that some people complain no matter what. Most of the complainers aren't interested in problem solving. Most of the folks that complained the most were on their fifth or sixth facility. At some point, you gotta ask yourself...what is the constant denominator? In summary, I love Silverado Southlake and the staff. I could not bring my mother to my home and care for her better. She is always clean, and mostly happy, considering she has a 60 second memory loop. The staff seem to really care about taking care of these vulnerable people and in my view, provide the best care available.