The valet guys - Devin and DC - were great. Friendly and professional. Overall, the hotel is a solid stay and I enjoy the breakfast options in the morning. read more

The renovations inside the rooms are great. I wished that for the location in Hawaii. Anyway, the front desk employees was very polite from beginning to end. My only issue was asking for a blanket twice and never receiving it until I went downstairs for myself. They had a good breakfast and New Years celebration made the night complete. Didn't have dinner because all the reservations at Ruth Chris was booked. read more

See all

I should have read this first because this place is gross! The customer service was so bad I canceled my room instead of staying there. First off They charge for parking in a place where it should be free. Then I walk in at 1pm and the rude ass "GM" is telling me its a $50.00 fee to get in my room. Way too many choices then to stay there! read more

Would put 0 stars if I could. There were so many things that went wrong! My room wasn't cleaned before I got there, It was infested with bed bugs, a worker walked in on me changing in my room. 0/10 experience it has been over a month since I stayed here and they still have done nothing to resolve the issue. They are trying to say it wasn't bed bugs but it was read more

See all

Laney the manager was very rude. My experience would have been a five stars but I am appalled at the behavior of someone who is supposed to lead a team. She is awful. read more

The hotel itself is beautiful and has potential but the breakfast area is not big enough when it is busy. We had to wait about 30 minutes for our omelet to be cooked then there were no empty tables on Saturday & Sunday morning. Ruth Chris steakhouse takes up a lot of the seating area or they have seats blocked off so they can usher you into one side to check your room number. There was a bird flying around during breakfast too. The bed was lumpy and the room smelled like cigarettes. They have this tiny little step out ledge (not big enough for patio) but probably where everyone is going out the door in their bedroom to smoke because both rooms we had smelled like an ashtray. They charged for parking although they never even asked if we had a car. How do they know we didn't uber or taxi there? If you are going to charge for parking you normally provide parking passes. All of the staff were extremely nice but I've stayed in much better Embassy's before. There was 5-6 people in the parking lot on Friday night sitting on top of a truck partying till 2-3am keeping us awake so apparently this security wasn't paying attention. read more

See all

First impression is they need a remodel. I arrived at the hotel early for my stay and proceeded to ask Tiffany if I could check-in early. I've been staying at Hilton hotels for years now and have never had an issue with checking in early. She told me I had to wait until after twelve noon and she would call me. No offer to wait in the lobby, no offer to explore the city and get something to eat; just you'll have to wait til after 12. I proceeded to sit in the lobby to get some work done because my meeting started at 1:30. I drove into the city from Atlanta for an event. I ended up changing my clothes and freshening up in their bathroom on the first floor around 12:45 because my room still wasn't ready. At 1:15 I got a call that the room was ready. I had co-workers coming to meet me at1:30 and they had just arrived at the hotel and were waiting in the lobby. I went ahead to the front desk to get checked in. Someone at that front desk smokes because that was all I could smell. It smelled horrible. I kept asking if she smelled smoke and Tiffany kept smiling and saying she didn't. When you don't smoke, you can smell it very well. That odor of cigarette smoke was disgusting and it was all over that front desk area. After getting me checked in she asked me if I was driving and told me I would have to pay an extra $5 to park. I was flabbergasted. This hotel looked and smelled OLD. I'm not paying $5 to park until they update some things in here. I got to my room and the door was stuck. Finally got it open and the light wouldn't come on. Went to the bedroom and there was a stain on the sheets. Checked out the bathroom and thought it would be okay; until i went to use it the next morning. i met my coworkers in the lobby and immediately left the hotel. i didn't return until after 1 in the morning. This was when i noticed a stain on the lampshade, plastic cups on the floor outside my door, and the outlet in the bedroom was coming off the wall. When i went to use the shower, it turned into a bath. The shower would not drain no matter what I did. I took my shower/bath and got out of this mishap of a hotel. This place is terrible. Their customer service is just halfway okay. They are nice nasty here; when they aren't ignoring you. For what I paid, almost $150 for a night, I expected much better. I did at least get two bottles of water for being Hilton honors. read more

See all

Very friendly hotel staff. The omelet bar at breakfast is tasty and quick. Perfect start to my day. The property is currently undergoing renovations, but for the updated suites, the decor and amenities are nice. Very convenient to have a Ruth Chris steakhouse in the hotel. read more

Embassy Suites by Hilton Birmingham - Ruth Chris located in the hotel - Hotels Near Me - Birmingham, Alabama

See all

Though the staff was nice, the hotel and rooms show signs of deferred maintenance. More importantly, extermination services are certainly needed. I spent three nights at this location, and due to the bugs (Asian lady beetles, stink bugs, and roaches), had to be moved to a different room each night. Every room had bug issues, including the one I stayed in for my final night. My work trip was extended for two extra nights, but I knew I could not risk another night at that location because I did not want to leave with bugs I did not arrive with. Instead, I was forced to relocate across town to another Embassy Suites location. In spite of reaching out to Hilton Honors and being told they had sent a message to the hotel management asking them to address the issue at checkout, there was ZERO effort to make me whole or compensate me for the grave inconvenience of constantly having to pack up my belongings to relocate. I am a longtime Hilton Honors member and have come to expect a certain level of customer service everywhere I go. I was taken back by the lack of effort to make amends for the substandard accommodations I endured during my stay. After my trip concludes in the morning, I have ZERO intention of EVER laying my head at any Hilton-branded property until this matter is properly addressed with the respect due to any guest. read more

See all

Upon check in I arrived to be told that the two room suite I booked was not available. They only had King room with Sofa bed available. To add insult to injury we experienced power outage for 3 hours and the back up generators didn't work. I have received out twice to the General Manager Brandon Claypool without a reponse at all! read more

For the price we paid to stay here as a group I would have expected way more as far as cleanliness and overall accommodation. Upon distant view this looks like it could be a decent hotel and stay. But as you look closer it was disgusting or something was not functioning to some extent. First without warning when we arrived we found out the pool was closed, then our room had dirty sheets which were asked and received new sheets, then our toilet didn't flush which was fixed after a 30 minute wait. The things in the room was on its last life and the hallway had the same mess on the floors for 4 days at least because we left on day 4! The good? We got breakfast and a happy hour. Why did we stay, we were stuck as a large group but never this place again. read more

Embassy Suites by Hilton Birmingham - Hotels Near Me - Birmingham, Alabama

The hotel has went down. We stayed 8 years ago it was a clean, kept experience. We booked two nights but the bed is horrible, the pillow feels like a wad of knots (maybe washed for 10plus years) when we walked in to a living room sitting there's missing bulbs in lamps so no way of light, it's not clean. Oh don't let me forget to mention the heated pool is broken. No management or person that keeps this place up. I recommend a 0/10 for booking this place. Not waste your way hard working money to come here. Days in would been a greater option (if that says much) Its over priced and nasty. read more

This hotel used to be so good but I wish I looked at recent reviews before I booked and experienced recent experiences. Upkeep is marginal. Reception hour is a total failure. Snacks are chips and hummus only. Breakfast is so below Embassy Suites standards I would say Hampton Inn is better. No fresh fruit. No yogurt. Omelette makers take rudeness to another level. Clutter on 1st floor unacceptable. Pics available on request. Oh, Ruths Chris? You have zero customers but you won't serve a drink to make a little money? Stay away from this whole place. read more

Staff as friendly, but this hotel is old and tired. The breakfast was good as Embassy Suites usually are. They need a remodel very badly. read more

The room wouldn't cool off, pull out coach was nasty, shower leaks, there was blood in the sheets and bugs on the bed when we got there. Do not recommend. read more

This is an absolutely beautiful property, but there are just too many little things not up to par for a hotel of this nature. Indoor pool was closed. My soap dispenser and toiletry rack were empty. There were no linens in the room for the hide a bed. Many of the ingredients out for breakfast were noticeably not fresh. Outdoor balcony smelled like weed (not the hotel's fault) This would be a 5.0 review if more of the employees (and administrators) here simply gave a damn. read more

Embassy Suites by Hilton Birmingham - Climate controlled lobby with water features and wildlife. Spectacular! - Hotels Near Me - Birmingham, Alabama

Staff was very friendly and accommodating - but they are also lazy. I witnessed several conversations (groups of 2-4 each time) employees just chatting for over an hour at a time instead of cleaning!!! Windows at front entrance filthy!!! For 2 days and those imprints must have been there for weeks. Elevators had trash on the floor for days; pool area was a "how not to parent your children". Lots of Pot smoking and staying up until midnight yelling across the atrium. On top of all that the water pressure was horrible - we had to brush our teeth with hot water. This hotel has so much potential! Sad to see it being neglected. read more

First impressions were great, the koi fish pond was eye catching and it was just beautiful. However, the staff was EXTREMELY rude and were very judgmental and gave me Attitude, specifically the people at the front desk. Since my room was not ready we had to switch rooms and go to the eighth floor, I am scared of heights so this was not fun for me, and there was construction and plastic wrap on the floor. I slept terribly, the bed hurt and the pillows hurt my head, the only good part about this experience was the decor. read more

See all

very clean and nice property. Manager was very engaged. pool was nice. carpet in our hallway needs replaced

The hotel is gorgeous. When you walk inside the staff is really nice. However, the rooms are horrible! The first room I was in the carpet look like it hadn't been vacuumed in days. The ceiling was pilling in the shower above your head and top it off and look like there was blood splattered on the mattress! Yuck! I was offered the second room and in that room again the carpet look like it hadn't been vacuumed in days. There was food on the floor so we knew it hadn't been vacuumed. There was candy stuck to the couch and the mattress was filthy which means that it had not been cleaned we didn't have any type of soap or anything inside of the bathroom. Then when we asked for a hair dryer, they said it was on the back of the door however, there was no hook on the back of the door. To top it off water ran all day and they fixed it once but every time we took a shower it did the same thing and that was just really annoying and disgusting. The sink in the bathroom was clog up so I don't know what was going on with the plumbing wasn't up whatsoever, however $100 from incidentals which made it almost $1000 that they were holding on my card. I'm not rich. I can't turn around and get another hotel when you tell me it's gonna take four days before my money will be released off of the card that you were holding this hotel really needs an upgrade and whoever these rooms need to do a better job room. It was so disgusting and then I ended up with a respiratory infection while I was there so I just will never stay there ever again. I called the Hilton to make a complaint and they just, acted like it was nothing and asked me crazy questions on the phone like did I let the hotel know about what was going on in the room well, yeah you did give me another room and you did and maintenance up to try to fix the issue in the second room, so obviously I did tell somebody what was going on with the roomsI just wont stay there again EVER but the staff is really nice read more

See all

The Embassy Suites is my preferred hotel, but this one is unlike any other Embassy Suites I've ever stayed at. Upon arrival you're somewhat greeted and given a 'welcome gift' of two water bottles. After checking into the room it smelled very strong of cleaning chemicals, (this could be bad for some but it was comforting to me). But after looking closer the room is not up to the standard I'm use to at the embassy suites. Settled in and ended up going to the lobby drink service, which ended up just being a makeshift bar they set up in the breakfast serving area. The lobby is beautiful, but there was leak from the roof leading to a damage control area in the lobby. Essentially everything is outdated, but still in decent shape. Everything is usable and in working order. Overall it looks like this was a great hotel in the early 2000's and NOTHING has been changed since. It felt more like a value hotel, than the Embassy Suites I'm used to. I am leaving this review so people with the same expectations do not book this hotel thinking it's the same standard as other Embassy Suites. No complaints about the service, or actual stay. After night one we ended cancelled the rest of our stay and changing to another hotel down town. read more

See all

The front desk agent DANIEL was absolutely amazing! He knew so much about the hotel & area that my stay was amazing. Each day Danny greeted us with the most awesome smile and latest on things to do in the area. Danny definitely should be employee of the month if you all offer that. I'll be back to stay soon. Also he's a Michigander like me so that was also a plus! read more

Don't stay here. The rooms are old and disgusting. There were bugs in the bathroom. The carpet was stained and dirty. The curtains were stained and filthy. It's not worth the money. There's also no shuttle service to the airport although it says so on their website, the manager refused to refund my money. read more

See all

What a disappointing stay. For over $200 a night, you'd expect accommodations that would meet minimum Embassy Suites standards. This did not. I called ahead to this hotel to ensure that the rooms would have a view of the Vulcan Park fireworks. The female staff person who answered said that all of the rooms had balconies that faced the park, so all rooms would meet my needs. I proceeded to book the room through the Hilton Honors app, a King bed for two adults. Arrived at the hotel to check in and confirmed with the male reception staff person my room needs. He informed me that all of the rooms do not face the park and only double bed rooms would meet me request, but he didn't have any double rooms available. I explained my call in advance of booking. He looked me straight in the eye and told me that all of the staff know the layout of the rooms and no one would have given me the wrong information. Alright, point taken, I'm a liar. He did "find" a double room so that I'd have the view I wanted, but two double beds for two adults means we slept apart. Again, higher expectations from the price paid and booking in advance. The room itself was clean--no noticeable debris or dirty. It's frustrating, however, to have to go through the room to inventory that everything needed is present in the room. There was no extra toilet tissue, no ice bucket, no bar soap or lotion, no iron, no ironing board. Bottles of body wash and shampoo were empty--no one even bothered to check them. Coffee and tea packets were in the room, but no coffee maker. What?!?!? That makes no sense. But of course you don't notice the missing items until you need them. Frustrating. If you're familiar with Embassy Suites hotels, the rooms are all built facing an indoor courtyard. It's a nice concept when well kept. This hotel is ok. They are doing some remodeling at the front desk. The indoor pool is closed with no explanation or apology anywhere. The garden boxes that make the courtyard lovely are unmaintained and completely empty in some cases. With this open area, notice echoes and becomes very loud. The staff absolutely know this is the case, just like they know the layout of the rooms. With that knowledge, however, they allowed a large group of people to have a very loud get-together in the first floor common area, extending at least till midnight. Loud laughing, yelling, etc. No consideration for other guests. No help from the hotel staff. All in all, a very disappointing stay. Definitely not Embassy Suites by Hilton quality, read more

My husband and I visited the Embassy Suites by Hilton Birmingham on December 16th, 2023. First and foremost, I would not let my worst enemy spend a night in this hotel. At first glance, I was excited to see the atrium. Check-in went smoothly. The elevators look like they wore out about five years ago. Our original room was on the second floor, as soon as we walked in, I was gagging. The smell of cigarettes was so strong we thought we had been placed in a smoking room. We went back down to the front desk and asked if there was rooms used for smoking, we were informed that there were no smoking rooms. We then asked for another room as our first room smelt like Black & Mild opened a factory inside. Having worked in customer service, we both knew this was not the staff's fault, however, we were shocked when not a word was said, and a new key was put on the counter. The second room was the nastiest hotel room myself and my husband had ever been in as an Air Force family that has stayed in various hotels across the United States. Upon entering, our door seemed to have previously been kicked in, leaving a sizable gap between the door frame and the door. That was great. Walking into the part of the suite that had the bed, we were greeted with black mold in the corner with the AC vent. The AC vent was also moldy and rusty. The bed had a dead moth waiting for us. Looking at the curtains in the room, there was what looked to be blood spatter on the curtains. I'm assuming someone had a bloody nose and sneezed into the curtains possibly. Against my own wishes, I sat in a chair while we called around to inquire what other hotels had openings. Hair was in the single chair, lamp shades messed up, parts of the carpet had been torn. AND our absolute favorite, by the bed, it looks like someone left behind their pet sperm on the carpet...which had dried into and on top of the carpet. If you want to take a bath, you might also need to grab a tetanus shot afterwards, you will deal with some rust in the bathroom. At this point we are ready to pack up and hit the road. We head down to the front desk and try to tell them about our findings, the negotiation is two bottles of water and a room on the eighth floor. We were told it was cleaner and nicer, not sure why all the rooms are not held to the same standard, but go off, I guess. The third room, while somewhat cleaner, still had a herd of lady bugs inhabiting the curtains, and some gnats coming from presumably the sink. Me and the cabinet doors had something in common, we both were barely hanging on. Random pieces of tape and thumbtacks were scrambled across the wall, along with some water damage that was *sort of* covered up by paint. At this point we called another hotel in town and got a room. Through this entire experience we both were kind and re-emphasized that we knew some things were not the fault of the employees, however, the rooms were not up to our stand, and probably not the standards of the health department, either. Upon going downstairs for the third time, my husband informed the male desk clerk that we were checking out. When inquiring about a refund, my husband was told that the clerk was not going to "haggle" with him. They would review our complaint and see if it was an eligible or "worthy" complaint for a refund. We were both calm, my husband thanked him for his time. If the clerk would not have insinuated that we were haggling with him for service (was not even getting bare minimum service) we would have not contacted corporate for a refund, we would have just disputed the charge with our credit card company. After driving for hours, and just wanting to rest, we instead endured about two hours of back and forth. I did not feel that we were asking for too much, just a room that was not also a sanctuary for bugs, not moldy, and didn't have someone's baby juice marinating in the floor. My husband stayed at this hotel two years ago and was shocked and saddened to see how it had fallen. The corporate worker (not sure of her name) was very apologetic and offered us 20,000 Hilton points or a refund. We obviously took the refund and settled into a different hotel. We wanted to work with the front desk staff and after traveling for 8+ hours in and out of rain storms, we were hoping that maybe we were just getting some dud rooms after having a good experience here once before. If you've stayed to read this far, I truly hope for your health and safety and your family's health and safety, please consider alternate hotels in the location that is not Embassy Suites by Hilton Birmingham. If you do happen to stay here, make sure you're up to date on your vaccinations. And keep your shoes on. Definitely keep the shoes on. You never know what you might step on. A 1/5 is the lowest I can give on Yelp, but it's truly a 0 out of 5. Until they can better train staff on customer service and demolish half of the place, it will continue to be a 0. read more

See all

Not impressed for a Hilton run hotel. The pull out sofa mattress had a massive stain on it. One of the bed pillows had a stain on it. They did not provide linens for the pullout sofa, so we called the front desk to get some and they said they were sending them up. An hour later (it was 10pm) my husband went downstairs himself and asked and then 30 minutes later we finally received them. There was a sand/dirt type substance in the sink the following morning. I believe it came up from the pipes. The bugs were definitely par for the course. Instead of 1 start we did give it a 2 star because their staff was all very respectful and polite. read more

See all

My sincere regrets that we did not look at YELP prior to booking this place. There were so many things wrong... Disappointed that cheaper food was not available in the hotel other than from Ruth's Christ Steakhouse which offers unaffordable fare for the business traveller.. Something not right the moment we entered the elevator. Not a good smell from inside, buttons for floor selection were not readable and car was dirty .. Room even worse. Carpet needing replacement. Wallpaper peeling from walls. Grosser though was the vents blowing Black dirt all over the ceiling were in need of a thorough cleaning as were the surrounding walls and ceiling. No luck connecting to the hotel wireless Internet ... No managers reception available blamed on covid but yet we have had other receptions in other Embassy Suite locations since pandemic started... No made to order breakfast same reason given as above. I was okay with just some eggs and bacon and toast but one bite from each discovered that they were not even warm ..... I like my food hot! Thank goodness they did offer cold cereal but certainly not to my liking when we had such higher expectations. We will do our research moving forward and not assume that all high level Embassy Suites are the same as others. We surely will not return to this one in Birmingham.... read more

This place really sucks. I do not know why Ruth's Chris is still here. When living in Huntsville they even moved from the embassy location to around the corner. I stay at many embassy locations and will evaluate further until they upgrade the locations. This one was once what I would call when living in Birmingham the place to stay, Mountain Brook and Homewood close by but now moving to Fairhope I have seen so much better service and food choices. I am here tomorrow night because of location and I knew that other than Embassy in Hoover, these locations are terrible. Hoover wants so much to stay there and I honestly do not feel safe there anymore, so EMBASSY SUITES IN BHAM, time for some upgrades. Even this location does not feel safe anymore after growing up in Birmingham. Update Bathroom floor was not cleaned today and please change the batteries in the remotes for the TVS. They screw them down here so people will not take batteries. I bring my own but can't change these here. Never again will I stay here and Ruth's Chris need to take a lesson from Huntsville Embassy and move to another location. So now I beat the crap out of the remote and it works. My last comments are that I woke up with bites in my arm pits. I am a very clean germ free person. Do I hear bedbugs?? Told front desk and their response was we get engineering to take a look at it. One guy who worked there said, did you say bedbugs. I said yes you want to see and he did and he OMG. It was easy for me to show him. Told him I didn't go to bed like this but woke up this way. I only call out when bad is bad. I was no complementary anything. People do not stay here or eat here. Very sad for this "upper" location Orlando Birmingham. read more

See all

Customer service was good, but the first room I was assigned too had a bag of towels and trash all over the room and the second room was disgusting, all they did was pull the cover up on both beds, it was hair in both beds, bathrooms were disgusting- pubic hair and dirt everywhere in tub, table had food all over it, and someone's sock was still under the end table, the cleaning person did not clean at all, I started cleaning it up but we decided to just check out from the horrible experience after 1 hour and 2 rooms in, it was horrible, this is the worst embassy I've ever been too read more

By far the lowest class in the Embassy line of hotels I have ever stayed at. Diamond since 2007. I travel mainly Hilton, primarily to maintain points but I would rather stay at any other chain to avoid this again. This hotel is maintained by Hilton, not a franchise per the front desk and unfortunately it has been neglected for many years. I'll post some pictures but they don't allow for the smell that you will experience. Second floor, vomit, lobby is a mixture of weed and cigarette. Pool area is mostly weed with a hint of vomit. The bar at Ruth's Chris smells like what I remember working at a bar in college cleaning up at 4:00am. I'm not trying to sound cliche, the smell is nearly overwhelming. Between the smell of spoiled drinks, vomit in carpet and cigarettes, I don't understand how Hilton allows this to continue. If anyone from Hilton ever looks at these reviews....we had been Diamond for many years...lost it over the past couple years avoiding places like this to find better value and cleanliness. I can't imagine anyone from Hilton corporate has actually seen how bad this hotel looks. The managers "happy hour" a couple hours of free drinks is suspended due to Covid. You can still buy them because it's safer. That loud screeching sound (the AC unit) will eventually be ok once you get used to it, helps to drown out the yelling / screams from the atrium outside the door. read more

Embassy Suites by Hilton Birmingham - Welcome to the elevator, at least the first floor is highlighted. - Hotels Near Me - Birmingham, Alabama

See all

Hotel is old and not well kept. The AC in our room did not work so it made it hard to sleep. The room was not clean. I do not recommend this hotel at all. Please see the picture of the first room they assigned me to. read more

Embassy Suites by Hilton Birmingham - A room not ready - Hotels Near Me - Birmingham, Alabama

NO, no, no! This was definitely several steps below of what I'm use to. Roach was crawling on the wall, the fridge was dirty, I had to wait 2 hours for towels. The sink in the bathroom was cracked. The workers that served breakfast were very rude. I asked if they had more waffles or French toast sticks (not sure which it was) and the server looked at me and said he didn't know instead of checking. This is not the quality hotel I was expecting to stay in. I am very disappointed. The cooks could really use a course in customer service. Find another hotel so you won't have the same problems we had. read more

See all

This hotel is outdated and poorly run. I've stayed at this location several times over a 15 year period. In its heyday 15years ago it was classy, but it began to slip about 2years prior to COVID. I understand it's being updated but you need to update the staff as well. While most were polite the zest for what they do wasn't there for most. Staff was on their phones on duty from the front desk to the maid service. The only saving grace of this experience was Ruth Chris Restaurant! Our first room 210 smelled wet and molded they found me another room but it just wasn't up to standard. I'm not a fussy visitor and I rarely write reviews but I couldn't let this pass because it cost nearly $400 for 2 nights. The ice bucket and the plastic bag insert were both dirty along with the bedding skirt on the 1st queen bed. There was staff working breakfast not in uniform and breakfast was sad no pancakes just the waffle station that was always backed up because children too young to be using the equipment had batter sticking to the maker and on the counter. This was one step from being a continental breakfast! Everyone doesn't want an omelette and why can't they make pancakes on the same griddle. Anyway it was just a calamity of errors and way too expensive for what we received! read more

Should have known it from trying to walk through the revolving door that was broken that this was gonna be a rough stay. Bed was like sleeping in a bouncy house. My back hurt the whole night. I wanted to lay on the couch, but no additional bedding. Room smelled of cigarettes. Tile was dirty. Breakfast was stale and gross. Not worth the price tag for this outdated Motel.. AND I got charged for parking.. crazy sauce! Staff was very nice. That's the only pro. read more

Embassy Suites by Hilton Birmingham - Sink in the bedroom.. Hotel needs a major update. - Hotels Near Me - Birmingham, Alabama

See all

Worst Embassy Suites or Hilton I've ever stayed at. Everything feels dirty, really outdated furniture, some broken furniture. Gross enough, that we didn't put any of our belongings on the floor. The lamp shade in the main room looks like it lost a fistfight. Avoid. read more

I'm absolutely disgusted by my experience! Please close this hotel down immediately and fumigate it. I will also send a letter to the Hilton organization as they need to pull their name from this mess of a hotel. 1. No towels- 3 requests made and no towels delivered. 2. Dirty grout in shower 3. Stained and soiled chairs 4. My brother's door and been kicked in and frame was offset. 5. Rude Ruth Chris hosts. 6. The registration desk was not friendly. 7. We saw a rat run across the front parking lot. 8. Staff had sagging pants and baseball caps while working. 9. Nephew tried the pool and was concerned with chlorine levels. 10. The smell of mildew permeated the building. Awful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the first time I have done a review and so sad this is what it has to be. read more

I have made a few trips to the area for work and wanted to stay some place closer to the city so that I could try out the breweries and restaurants in the area. Being a Hilton Honors member I decided the Embassy Suites (which are typically pretty nice) would be a good way to go. This hotel is ok but in dire need of updating. Some of the rooms make no sense... like the corner one I got that had a conference room table in it. This place is always busy though, at least based on the parking it is. The room service is from Ruth's Chris Steak, so it's tasty and expensive but you are close enough to lots of restaurants. I am torn if I would stay here again. Part of me says no but if its the only option I'd do it without regret. read more

See all

I am currently staying here for the night with some friends and it is utterly disturbing/disgusting. The beds are dirty, the shower is broken, the rooms aren't clean in general. I am HIGHLY upset! It's 2am...we're so uncomfortable we can't sleep. This has to be fixed immediately. This hotel doesn't keep up with its maintenance at all. read more

See all

Arrival and check-in with the app was very simple. Upon arrival we got to our room which had the "Clean Guarantee" sticker on the door. We entered to find two empty cases of Miller Light left in the cabinet, stained cover duvet in the master bedroom, a fake eyelash in the "freshly" made bed, stained pullout mattress and some sort of bug in the bathroom light lense. The carpet was disgusting and stained our socks from walking on it. I wish I had looked up review's before booking, but this location is not worth the money nor is it maintained to the Hilton standards, especially during Covid-19. Do yourself a favor - stay elsewhere. read more

See all

The room was very spacious, but not at a diamond level. If you are a clean freak, you will not like the rooms here. Walked around barefooted in the room, and my feet were dirty at the end of the day. Also, the shower had mildew, not enough to make me upset, but I know some of my friends would have freaked out with the amount that was on the walls. One of the lights by the bed did not work, so the outlet did not work either. Hope you do not mind looking down into the drain, because the cover is missing. Found out later it is missing because the sink is clogged. The sheets smelled a little musty, like they were not dried all the way. and no luggage holder, found that odd. Good things about the room, it had a mini fridge, microwave, door between the bedroom and living room, plenty of lights, super tiny balcony, 2 TV's, actual desk with office chair, love chair, single person chair, 2 conference chairs, and 3 sinks. read more

See all