This is a terrible company. Their buses are always late if…read morethey decide to show up at all. one of the "must avoid" if you ever visit Edinburgh. they do no own up to their complete inadequacy to run bus services. They would do a city a favor if they declared that they would stop their services to give away to another company. absolute thiefs to, bus fare is expensive and you are paying to arrive 1 hour late to whatever you planed because their buses won't show up or will show up 1 hour after you expected them.

Buses are for two groups of people - the people who know where they're going and the tourists who…read moreknow nothing about the city or how to get from A to B. Since I fall in the second group for Edinburgh, I can say that I was at first a little bit confused and slightly lost. That cleared up very quickly once I was directed to the Lothian office near Waverley Bridge. A friendly and helpful clerk (who must deal with people like me day-in and day-out) was able to explain the day ticket (£3? All day? Yes.) and provide me with a map of the bus routes. Five minutes later, I was waiting at my stop and five minutes after that, I was in the front row of a double-decker on the way to my destination. The bus ticket is surprisingly simple and very clever. I purchased three, as I'm here three days. Each one has a series of scratch offs for the day, month and year. You just scratch off the right date and you're good to go. Nice. The buses I've ridden have been clean and prompt. While the ride may be speedy, the roads are a little bumpy. I think my driver yesterday actually missed one of the drains! They also have an iPhone app (jeez, there's an app for everything!) so you can find the nearest stop and when the bus is due to arrive.

Rude and condescending, shockingly so. The owner, Robert, has no business being in the service…read moreindustry. Being respectful is foreign to him; he is not a nice man, and I am certain those who know him best, know this to be true. There are many to tour companies who will be grateful for your business. I just booked the same date with Real Scottish Journeys; they opened the same date I was looking for (was not yet available to public) and were so professional and helpful. Support them! Read the email from Robert. This was because I was unfamiliar and unaware the link sent would be from PayPal, a third party account. For a potential customer trying to book, he chose rudeness and unprofessional behavior. His own words prove to him to be unworthy of your business.

An email we got from 'Robert' after requesting where our refund was. P.S., they unexpectedly…read morecancelled the day before our tour. Didn't apologize. Didn't provide a backup plan. We booked our trip 7 months in advance and flew from London to Inverness for the trip. I advise going to a different company where they don't speak to customers like the way Robert speaks to customers. NEW: Just spoke to GetYourGuide....Robert apparently never submitted the refund paperwork. Apparently, they just intended on keeping everyone's money. Sounds like a huge scam.

The only thing I can say against the place is that they need better signage to direct the tourists…read morefrom Waverley Station. Or if they have a kiosk located in the station, it needs to be better posted. Once you find the place, expect to be extremely pleased. Courteous service from a clerk who probably deals with tourists like me (unlikely they can be even more clueless than me) all day but was patient in explaining the day ticket deal (£3 all day) and how the tickets work (just scratch off today's date and go) and providing me with a map of the bus routes. Five minutes later, I was at the bus stop. And five minutes later than that, I was taking a front row seat in the double-decker that brought me to the hotel. The day pass is probably the best method if you're planning on riding at least three buses in a day, otherwise you can pay on board. Exact change only. Or if you're in Edinburgh for more than a few days, consider one of the weekly/monthly/annual passes. Yes, they accept credit cards. Even the swipe and sign ones we Americans carry. And yes, they spoke English that was clear enough for me, a Yank, to understand. :)

One of my favourite things about Edinburgh is Lothian Buses. The bus services that they run across…read morethe city are unmatched, and it is one of the best bus providers that I have come across in the UK. They have three city centre travel shops, which provide information about all of the services that they offer, and I visited the one on Waverley Bridge. I went in as I needed to purchase a Ridacard - a card which you can pay for a period of time, whether it is a week, month, or year and get unlimited travel on their buses during this period. Staff were quick and efficient in providing me with the form I needed to fill, taking a photo for the card there and then, and producing the card itself. All in all, the process must have taken around 10 minutes. The shop is well stocked with timetables and all of the information you could possibly need for bus travel in and around Edinburgh. There was also a selection of information for tourists, and during the time I was there, a number of tourists came in asking for directions, which the staff were happy to provide. This travel shop is a great reflection of a superb bus company. Once the trams are up and running, they will be able to add another string to what is already a pretty large bow.

We enjoy taking a sightseeing bus in just about every city we visit. We get on and do a full loop…read morethen stay on to return to the places we want to explore. The Edinburgh Bus Tour hits all of the most popular/must see and you decide when and where to hop on/hop off. There were three routes to choose from. We took the red and blue headset line and passed on the green route with live guide. It can be a few hour or all day. The drivers were exceptional, navigating us around safely even in the tightest quarters. Enjoy!

We have never done a hop on hop off tour before, but we decided to try this experience. It was…read moreokay. It was very crowded and there was a lot of traffic so the buses sat still quite a bit. The audio was very good and there was the option to listen in several different languages. I think this might be a good introduction to a city, but not an ideal was to get pictures or experience the city.

If you're traveling from the airport to the city/the city to the airport, the Tram is absolutely…read morethe most efficient, cost-effective, and fastest way to travel. There are plenty of signs throughout the airport indicating where you need to go to get the Tram (though, heads-up, depending on what gate you're coming from/going to, it could be a very long walk). Pass the enormous E D I N B U R G H letters outside the airport, and you'll see the ticket kiosks (pricing is currently £7.50 for a single, or £9.50 for an open return - the better value! I think you also save 50p if you pre-purchase online). Trams to the city from the airport run every seven to ten minutes, it takes about thirty to thirty-five minutes from the airport to either the Princes St or St Andrews Square stop (admittedly, I've never traveled beyond these two stops). There's spacious luggage racks to store your bags, plenty of seats for everyone, and it's noticeably clean as well. Make sure you have your ticket on you so they can check it (because they will). This is definitely the least stressful way to travel to/from the airport!

We've taken the tram from EDI airport to St. Andrew's Square, and several stops in between. No…read morecomplaints. Reliable, clean, comfortable.

If you are looking for a great convenient way to travel to different parts of Scotland. I highly…read morerecommend Haymarket Station. The customer service is above par. The staff are always helpful and genuinely care about the passengers. Very Clean Station. The toilets are very clean and you feel very safe at this station. You have a few choices to buy food and coffee. It should be noted I am from the United States of America, served with the United States Marines all over the World and travelled all over the United States. I definitely know a great train station from all my travels and life experiences. You definitely won't be disappointed by utilizing this train station upon your travels across Scotland. Lastly definitely recommend utilizing this station when visiting Edinburgh.

This is where got off from our train from Inverness. It is very conveniently located and just a 5…read moreminute walk to our hotel. The station itself is pretty basic, not much to look at, and pretty small. The amenities are pretty limited and finding a restroom was a bit of a chore.

We did a double decker bus tour. they are timed tours to be sure that everyone gets a seat. It's…read moreinformative and a cool way to see the city. The top deck is an experience. There's a lot of sway at the back of the bus up top and turning corners feel like you are floating. The price point is low and it's a a nice way to spend an hour.

We were in and out if this bus station at least 4 times during our stay in Edinburgh. The bus…read morestation was easy to find, it was clean, nice restrooms. It was really easy to find the Rabbies Tour vans.

Got the bus to Glenrothes from Edinburgh. While it left on time it was snarled up in the traffic…read moreround the Forth Road Bridge. Like any public transit the person next to you can always be hit or miss, on the way out there were no problems, other than the guy two rows back had a persistent smokers cough. Return was no problems. The buses have wifi which is surprisingly fast- I got a 5Mpbs download - fast enough to support Netflix. It's cheap and in my opinion worth the other passenger risk.

Stagecoach is probably the most well known bus company in the United Kingdom, and it provides many…read moreservices between cities. And Edinburgh has its fair share of Stagecoach buses. From the bus station in the city centre one can travel to Dundee, Dunfermline and St. Andrews via Stagecoach. Prices on these services are generally a lot cheaper than going via train. To Glenrothes the train costs about ten pounds from Edinburgh. However, via Stagecoach you can get a cheap day return for only five pounds and fifty pence. A bargain! There are some downsides to Stagecoach though. Services are sometimes late due to delays at the Forth Road Bridge. Also, some services are very busy and one can be sitting next to someone who is larger than their seat or smells slightly of Body Odour!! Not very nice at all! If you want value for money, Stagecoach is pretty good!

This has to be one of the most important bus stops in Edinburgh. The Lothian Bus company has it's…read moremain depot just around the corner so many services terminate here. There are often buses parked waiting for a change of driver, so often there is a chance to catch a stationary bus. The other factor is location, which makes this stop one of the best places to change bus services to access most of Edinburgh. The stop has real time bus tracking, so you can time a visit to valvona and crolla's famous shop whilst you wait.

Elm row is the main bus stop used by Lothian bus drivers this is where the majority of routes swap…read moredrivers coming on/off of their shifts. There are frequent buses passing this stop , I'd say it must be one of the busiest in town. Needless to say that as I write this review the Elm row bus stop is not in use due to the TRAMS! there is a temporary stop a little further down the road.

I was flabbergasted to see that many bus operators can work in the same city at the same time, from…read morethe same bus stops, doing similar routes!! First costs the same as Lothian, but didn't seem to be on time, go where we needed it to go, or even run at all at the time we needed to take it!! (8pm towards a main train station!!) All in all seriously bad service. I'd recommend avoiding these buses, to better enjoy your visit.

First buses are okay on particular routes for example the borders bus operating to Galashiels…read more Travelling within in Edinburgh I much prefer to use Lothian buses.First buses in my experience are not the most reliable, either the bus doesn''t turn up on time or it breaks down during the journey as most of the buses are very old. First buses tend to be very grubby inside to and noisy.