I had the pleasure of chatting with Keli and she gave such excellent service and really helped me find exactly what I was looking for. She assisted with choosing the designs I was looking for, what details I did and did not want on my garments, and what colors to choose from. She was kind. She was personable. She listened. She gave me her thoughts and opinions on what she thought worked with the items I had. I've had embroidery done by them a couple years ago and I am so so so happy I came back when it was time to get more items made. I can not recommend Embroider the Occasion more. Everyone there was kind, knowledgeable, and just the best. read more

This company was very easy to work with. Provided a quick turnaround and the shirts came out great.

Everybody in the shop is so friendly and helpful! They did an amazing job on a super rush! I will continue to bring items to this family owned shop. Couldn't be happier, I will be telling all my friends about them! Thank you! read more

I would highly recommend Embroider the Occasion. I had a wonderful experience from start to finish. When I dropped off the robe I wanted to have embroidered, they were very patient and showed me manyyy difference font and thread options. My item was ready within the two weeks they quoted me, and the price was very reasonable. I also ended up buying some sweet pop up and touch/feel books for my nephews while in the shop. The shop is adorable and has tons of sweet and unique gift items. I will definitely use them again. read more

This shop is awesome! It's my "go to" place for the baby gifts that I seem to buy every month for friends, colleagues, etc. Everyone is having babies and thank goodness for Embroider the Occasion, which has super cute gifts for them. The amount of gifts they have in this small store is amazing. They have a huge amount of baby gifts and a lot of stuff for older kids and adults too, though all I've ever bought was the baby stuff. The coolest thing about the store is that everything you buy includes the embroidery and a BEAUTIFUL job of gift wrapping if you so desire. I often get a baby blanket, bib and/or onesie. Lots of colors and options. The people who work there are super nice, often times rushing my order so it's ready when I need it because I procrastinated. I love supporting this little local shop. It's worth the trip to Webster Groves! read more

I came here to place an order over the phone and the service was disgraceful. When I came to the store to place my order, the owner was extremely micro-aggressive towards me and mocked my name. After very briefly talking to her, she pushed me aside and wanted me to receive service from another teenage worker. My item did turn out well, however, but I do not think I will come back soon. read more

My go to shop for embroidery and gifts! Team is friendly and so helpful! I recommend 10/10.

I was so excited to pick up my order yesterday but ended up so disappointed and unhappy with the embroidery job they did for me on a baby gift. I picked it up about 30 min to closing time and they seemed in a rush to show me the finished product. I looked at the name and confirmed that it was in the script and color that I had chosen but wasn't able to examine the entire thing before the woman put it back in the bag. Now I know why. The name was totally off center of the fabric square it was applied to and looks terrible. I can't believe they would actually try to pass this off as good quality. Unfortunately, I am considering not giving it to the mother to be as I am so embarrassed to give this gift as it looks. My recommendation is to never do business with this place. There are other embroidery places out there to choose from. read more

Embroider the Occasion - This is the poor job on the baby gift that I just submitted a review on. Totally off center. - Embroidery & Crochet Near Me - Webster Groves, Missouri

This is a great, local, small business! I've used them to embroider clothing and hats that I've bought for my wife as well as clothing for my business. Also (guys), the store is great for ideas on Mother's Day gifts, birthday, anniversary....very personal. They are reliable, and timely with fair pricing. I highly recommend them. read more

Embroider the Occasion - Bin There Dump That Shirts - Embroidery & Crochet Near Me - Webster Groves, Missouri

This is the sign on your door. I am here along with other customers but your shop is closed. If you're going to be closed at least advertise the appropriate times you will be open. It is 10:25 on December 30th. Now I'm taking my business elsewhere. read more

Embroider the Occasion - Embroidery & Crochet Near Me - Webster Groves, Missouri

Great embroidery, poor customer service. I was visiting St. Louis and brought my physician lab coat to this store in order to get my name and department embroidered over the pocket. I explained when dropping the coat off that I did not want a comma after my name or punctuation between the M and D. I picked up the coat, paid for it, and went out to the car to drive home. Then, I noticed the coat had a comma after my name after I had specifically asked for there to be no punctuation. Quite honestly, the comma wasn't a big deal, but I figured that it would be reasonable to tell them since it was an error. I met with a woman at the front desk who said, "The way it was done is grammatically correct. We have done over a 100 physician coats and you are the first person to ever ask for there not to be a comma." I was completely astonished at this incredibly rude comment. First, I am the customer. Second, during my years of medical school and residency, I have most definitely seen more lab coats than she has and plenty of people do not have a comma. The disdain in her voice when speaking to me was palpable, as if this were my fault. She gave me a coupon for the total price of the embroidery to be used for my next purchase. There will be no second purchase. read more

They're great, efficient, and friendly! Always willing to give an idea the store always has some good stuff to look at

I have never been treated so rude in a local Webster groves business! I stood in line with my merchandise, they saw me and nothing. For about 3 minutes I stood there while they owner chatted with a customer who had already pick her merchandise and paid! She finally look at me and asked, not nicely, if she could help me!!! I should her my selected merchandise and said " you'll have to wait!!" After another 2 minutes I put down my things and left!!! Why shop here when there is another embroidery shop on Gore and the women there are always sweet and helpful!! Will not shop at this this place!!! read more

Another great family owned business. I use them to place logos on our business shirts, they are always quick and very friendly. Looking forward to doing business with them again. read more

This store used to do beautiful work. In fact, Pottery Barn Kids used to recommend them. I've been going there for over 4 years and have had dozens of items embroidered. But, over the past year or so, the quality of their work has deteriorated. I had an Easter basket liner that was embroidered and the name looked very messy--the threads didn't meet to make a neat edge, so that the edge looked more zig-zag. They agreed to reimburse me and do it over with a new liner a year later and I still had problems. In fact, 4 other items in my order had problems. Again, the threads didn't meet to make a neat, clean-looking edge and I had some "bloops" outside of the embroidery letters (some "extra" thread that was sewn on the garment that wasn't part of the letter). So, it is a beautiful shop with beautiful items, but I can't trust the quality of their work now. read more

I love shopping at Embroider the Occasion. The staff is very helpful and friendly and the gifts I buy are always personalized exactly how I asked. They have a ton of items in the store or I can bring in my own items to be customized. They are constantly bringing in new products and just this week, I passed the store and saw some amazing items for Breast Cancer Month. I have recommended this business to all my friends! read more

I have loved this store for years. My most recent purchase were monogrammed plush pillow cases for my 10 year old boys. The quality, turn around and selection of gifts is the best in town. I love supporting local as well. read more

Excellent customer service! Very sweet. Great prices! Store so clean and cute. Highly recommend. They were able to fix a MAJORLY botched job from Pottery Barn (our family Christmas stockings). Really appreciate their professionalism! read more

I love shopping at Embroider the Occasion. I've been going there for years whenever I need that special, personalized gift. It's absolutely my 'go to' store for baby and home gifts. The staff is always very helpful and extremely patient when helping me find just the right font for the embroidered name or monogram. I also really appreciate that they offer suggestions on thread colors for the embroidery. I think their costs are much more reasonable compared to similar shops I've visited before. read more

I love to shop here for all my baby gifts! Pat has helped me several times and today she helped me with an order for my newest grandbaby. Everything looked awesome and it was all wrapped to take to the new mommy and baby. His mommy was thrilled with everything especially his quilt. One happy grandma read more

Adorable, high-quality merchandise, great turnaround on embriodery jobs, awesome customer service and terrific (free) gift wrapping. My go-to place for gifts! read more