I had my first facial with Susan while I'm visiting from Connecticut. It was wonderful and she was lovely . Will be returning for another in 6 weeks read more

Susan George she is one of the best aestheticians in the Napa Valley. Emerald Skin Care, whenever I go in I am greeted by the receptionist. There is tea and water there for you while you wait, if needed. Susan will call you in with her soft calm voice. Her voice makes me feel welcomed. When you go into Susan's room, you hear her fountain going. There is soft music playing too it's so comfortable. Depending on the service you're getting each and every time I feel safe, comfortable and not judged (also the conversation is amazing too) that's a PLUS! Thank you Susan you are amazing at what you do! read more

Susan did a great job with eyebrow and lip wax and took extra precautions because I tend to break out. She also was meticulous about plucking anything left behind and even offered to extract a zit I had for no extra. It was a very relaxing experience would definitely come back for more services! Thank you! read more

This place had me FUMING RED... in two different places!! Today was my 2nd visit and after today, I will not return again. I have to admit that I didn't really want to try the new girl out, but since Susan was completely booked, I figured the new girl couldn't be bad (plus, Susan did a fantastic gig on me last time, how could she go wrong in hiring?). I guessed wrong. She must have been fresh from cosmo school. I got the waxing today and I won't go into much details into it, but this is what I observed: 1) Double dipping stick 2) Sticky wax (supposedly "soothing wax!" HA!) 3) Aloe "soothing lotion" burned me in the aftermath. It must have had alcohol in it. While I was happy to "help" the newbie, she plucked a few after the wax and then left the room when she was done. Never did I get anything to help clean my hands/fingers afterwards (HELLO WET handi-wipe please!) and I had to "finish the job" with the tweezers she left behind. Now if only I could take pictures (GROSS). I found the wax upin there if you get my drift. I had to go out in the hallway where the sink is and I helped myself to their supplies. I found some kind of essential oil to use to soothe myself and to get the wax off back in the room. I've had plenty of wax gigs and here's my advice... 1) Do not double dip the stick 2) Try not to get the customers to help 3) Use a cream, rather than Aloe gel 4) Give custys a handi-wipe for their hands 5) Give custys a mirror afterwards (I know, weird, but whatever) To top things off, the employees (4 or so?) all crowded around the register when I was paying and I could not have said what was on my mind to save the embarrassment for all of us. So I wrote on my cc slip that I would not be returning in lieu of my signature. I'm sure this was a very rare occurrence as my first trip wasn't like that, but I felt it rather personal to discuss a private matter about my private matter!!!!! If you need to get some stuff done, I would recommend seeing Susan only, but DUH... she is so booked, but it might be worth the wait. OH... and btw, the best gigs I've ever had was from a Vietnamese woman in SF on Polk St. In and out in 15 minutes. After each strip, she would massage that area for about 5 seconds with her fingers to camouflage the sting and when she was done, she lather me with Neosporin so I would not be in pain for long. Now if only everyone could that.... I'd be visiting once a month like I'm suppose to! read more

There is nothing like getting great service in a friendly, owner operated day spa. I booked a Back Treatment and received a very pleasant treatment from the owner, Susan. It's alot of work operating a business and providing customers with quality service and trust me, I know what I am talking about. However, Susan turned out to be a blessing in disguise. She is knowledgeable, friendly, professional and just the sweetest person. Her spa is small and not jammed with unnecessary things trying to make it something it's not. Her staff makes it easy for you to book appointments and follow-up with product recommendations to help you maintain all the great work and results at home. I never re-book appointments within a week of one another but I did and will be back Monday for a skin care treatment/facial. read more

Service itself is great, but the process of booking an appointment is not. Would be much easier and more efficient if online booking was an option. read more

This is one of my favorite day spas! Extremely reasonable prices with great customer service. Appts are easy to come by so I can swing by on my lunch and get what I need done. Staff is very friendly. It's not a swanky type of day spa, but it's clean with a great value. read more

I've been going to Susan for over a year and she's absolutely excellent. Every time I step in to Emerald Day Spa, I'm welcomed with a clean environment and warm smiles. Susan is professional, caring, thorough, and speedy. I usually have waxings done by Susan, although Megan is also very thorough and sweet. They also have a dermatologist, Dr. Chang, who is available once a week. Dr. Chang met with me for a free consultation and literally turned my skin care routine around. My skin looks and feels so much better and I've received many compliments, so friends are noticing too! I take in issues of which I harbor crazy insecurities and Emerald Day Spa melts them away. I love them for that. read more

Dr. Chang is nothing short of truly amazing. Every time I go, I leave feeling better about life. She's very positive and a great conversationalist. She is very sweet and gentle when approaching hair removal - dialogue on what feels the most comfortable for you. The treatments are charged by the half hour, which I have NEVER seen anywhere else. It is the BEST deal you can get. I literally drive for hours just to be treated by her. And of course the most important, YES, I'm getting GREAT results. read more

Megan is awesome! I have been going to her for a coulpe years now. She makes me feel incredibly comfortable during my Brazilian wax (which is a very vulnerable situation, if you have never had it done before). She is fast, efficient, clean, funny, and extremely sweet (not to mention my boyfriend loves her work) I won't go to anyone else! I definitely recommend her. read more

The owner very generously contacted me and offered to fix my brows - very nice. Unfortunately, she didn't do a better job. I also had her perm my eyelashes - but It was not successful. I would not go back. read more

Cute little place! Thank you for the great service, Collete! I will definitely be returning to this spa! read more

Alright...I got my eyebrows done. I was headed to NY during Fashion week and wanted to look my best. I had never been to a place in Napa so I went on yelp and, based on the reviews, called here. I read about Susan but just asked for an appointment and was pleasantly surprised when she walked up and introduced herself. Susan is great! Lots of pertinent questions before the work even began. Very happy with the results when I walked out. I get my haircut across the street so I am looking forward to my new "beauty corridor". read more

Awesome!!! Susan and the staff are very friendly and great. Love the facials, waxing and hair removal treatments.!

Cynthia has been my esthetician for the last few years. I used to have acne, with scarring. I now have completely clear and glowing skin. Over the years, she has introduced to me the latest procedures and products, and always follows up the next day. I would highly recommend her services! read more

I'm not really one of them girly-girls, don't like fou-fou stuff, and am not super comfortable being nekkie around, basically, strangers. However, I do appreciate cleanliness, and am just fed up dealing with razors and whatnot, so I called Susan. She made me feel totally at ease right away. The atmosphere of the entire spa is relaxing and soothing, without being over the top. I've been in twice, and am making another appointment as soon as I finish this review. The staff is quite friendly and inviting as well; It's always a pleasure to talk with them. And to top it off, their prices are astounding. A+ for Emerald. read more

Awesome!!! Dr. Chang is professional, hair removal treament, absolutely excellent....

If you're looking for a massage or pedicure, don't bother. They only do facials and waxing. Despite brochures and their window advertising other services. Tried to call ahead, but no one answers the phone. Stopped in when I was in town only to be kept waiting 15 minutes to find out they no longer provide the services I was looking for. read more

I called 2x's at last minute for various waxes and brow and lash coloring, they were able to fit me in and were very accomidating. Both times I walked away extremely happy. Most places I break out after waxing and am in discomofort for the first 3 days after waxes (I have VERY sensative skin) but not when I go to Emerald Day Spa! The enviorment is relaxing and both people who assisted me each time were WONDERFUL! Megan and Susan, both great people who know what they're doing. I highly recommend! read more

I love Emerald Day Spa! You are always greeted nicely when you walk in. It is the only place I go to here in town. Susan is my fave as she has been my esthetician for 16yrs! Everyone here is friendly and they do their best to accommodate when possible. :) Try them out. read more

Up until recently I had never got my eyebrows done. When I lived/worked in San Francisco, I started going to a place that did a pretty decent job for around twenty bucks and I always left happy with the work she had done. Coming here, the bar was just totally raised and I pay a little less than the place I went to in the city. They take their time here and it shows. It wasn't until I got back into my car and really looked in the mirror that I noticed what a great job my esti had done. I'm a guy, so it's easy to over-do brows but they got it perfect. So glad I found them! read more

So I still only come here for my eyebrow tint and shape but I also started seeing Susan G. for other waxing services and she's amazing. I am always terrified to get any waxing done but she made me feel relaxed and it was super easy. I will most definitely continue to be coming here for all my services. read more

Susan is AMAZING. The place is quaint, and the atmosphere is calming. The prices are the best in Napa...and did I mention Susan is amazing?! Her waxing services are top notch and she could make anyone feel comfortable. I've been visiting here regularly for about a year now. read more

Susan is wonderful! Saw her for almost 5 years and she really knows her craft when it comes to waxing. She makes the entire process comfortable by giving you ample time to get changed before laying on a table with warm towels draped onto them. The lights are usually low, with either quiet music playing or the sound of relaxing water dripping onto rocks in the background. She's very professional and makes you feel comfortable during the entire process and will consistently ask if you're doing okay. Susan is very clean with the waxing process and does a great job tweezing any hairs that were left behind by the wax. Her prices are also phenomenal to boot! All in all she's a must go to for waxing and I'm sad to have moved out of State and no longer be able to utilize her services! read more

Great pricing, very thorough on waxing and making sure the hairs are gone!

I love Susan and her staff. I get my brows and lip done every 3 weeks and would never go to anyone else!

Dr Chang is a wonderful doctor and a good person!! She cares about her patients and spends time with them telling all about the procedures I saw her for sun spots on my face and hands and two years later they are still gone love what the laser does for ones complexion much better than a facial and much longer lasting I cant wait to go back to Dr Chang and recommend her to many friends read more

So disappointed with my waxing service; I called to schedule an appointment and was quoted $25 for brows and lip. A Brazilian would be $35 which I was fine with. The brows were fine as all I needed was for them to be cleaned up. The lip was okay, Rachel left many stray hairs behind that I had to tweeze at home. When it came time to the Brazilian I was nervous because I had never had one before, I was only able to get through the bikini line because it was so painful. During the Brazilian Rachel mentioned that she typically uses hard wax because it's less painful. I asked why she wasn't using that instead of strips!? She had nothing to say. The bikini line was horrible many stray hairs were left behind. Yes, I told her to stop however, the areas she did wax she left stray hair and a lot of it. I ended up paying $45 for brows, lip, and partial bikini line?!? I'm annoyed at being overcharged for subpar service. read more

What only two stars? Yes, sadly. However, there is a shining star here and that is the owner Susan George. She is very professional and knows what good customer service is. I was able to get a massage appointment with only a 2 day notice-unheard of from where I come from. The front office staff is courteous and greeted me warmly. I was lead into the massage room and I immediately noticed another table piled high with a hodge podge of extra furniture. Extra furniture??....not very restful. My table was next to the wall on the other side. As I lay there on the table, I could hear Marie having to squeeze in between the table and the wall in order to reach my left side. At one point Marie pulled out my left arm in order to get a full extension stretch. This couldn't happen because my left hand was bent askew touching the wall. The "oil" that was used was cold and every time she applied it to me, it reminded me of Crisco. Then the massage became a little weird. I was balancing up on the table doing "yoga" like stretches for my lower back. I have never had that happen before. That was definitely not relaxing for me. During one of these poses, I was on my side with my knees drown up to my chest and my heiny was hanging out because Marie had pulled the sheet down to massage my lower back. I just could not relax and couldn't wait to get off that table. I don't think I will go back for a massage, but I might try some of their other services like facials etc. Susan George was very professional and she was very apologetic about my experience. She is top notch! read more

I never go anywhere else in Napa for bikini waxes. It is the best value by far. The waxes are good- they get the job done. For a bikini wax, I don't need anything fancy. The place is nice enough, clean, and everyone has always been pleasant. Susan is probably the best aesthetician there but I usually just get whoever is available when I can make it and I've never had a bad experience. As a Napa local, I appreciate places that are targeted and priced more for the local than the tourist. read more

This spa is great. I've had a massage and also three glycolic peels. The staff is wonderful and the prices are very reasonable. I also enjoy that the spa is on a smaller scale and it's located in a nice downtown area. It always smell's so great in there! They are very good at scheduling appointments also. I would recommend this spa to everyone and have already told several of my friend's about it. read more

If you really want a FACIAL and not just some oil massaged on your face-then this is the place. Susan does an excellent job of removing all the impurities and dead cells that accumulate on your skin and you come out with a wonderful smooth complexion free from milia, blackheads and dead cells- she also gives you good tips on skin care and how to maintain that youthful glow. I have tried other spas and this is the BEST-ask for Susan. Carolyn read more