Awful place to go horrible service and they do not care about anything but the money. My dog was very sick and we knew that he had to be put down. They treated us like it was a bother for us to be there. I do not recommend at all! read more

Absolutely terrible customer service. I brought my dog in for an injury and they had me leave her there for treatment. The treatment ended up taking twice as long as they quoted because they called the wrong phone number trying to contact me and sent treatment forms to the wrong email address. They must have just shredded the intake form I filled out when I checked in. Save your self some time and try another emergency vet if you need one. read more

My Grand-daughter and I spent a very intense, emotionally fraught Sunday at the Emergency Hospital as our little puppy was being cared for. It could have been a miserable experience-- but the staff was excellent and our needs were fully attended to. Each of the staff members were helpful, courteous and professional. Noteworthy amongst staff is Marcy J.-- receptionist extraordinaire!! In the course of the 8+ hours we were at the hospital I witnessed Marcy wear a multiplicity of different "hats" so to speak... From traditional receptionist, to to janitor, to counselor, pet handler, financial advisor... Plus-- Marcy appeared to be training a newish staff member. I was impressed. In the midst of all of the busy, busy Sunday she even had the kindness to observe my stress and ask me "How are you doing?" Thank God for "old-school" customer service. Thank you, Marcy! read more

I cannot say enough about how kind and thoughtful the staff were to us through the loss of our 18 year old dog. They were all so compassionate (more than one of them teared up with us). They made our dog a farewell plate of food with all sorts of treats that she just loved in her final moments. Thank you ALL for your beautiful hearts. Your TLC made this terrible evening more manageable. read more

The staff are very caring and compassionate. This is a busy place and they understand how concerned a pet parent is about their beloved pets. The doctor was kind and explained the facts thoroughly. He took time to make sure we understood our options. The lobby is beautiful and has comfortable seating. Chances are you will be waiting awhile. They did assign us to our own room so we could wait in private. The lobby had coffee, tea, water, and a variety of snacks as well. I hope I don't have to return, but good to know there is good vet emergency care. read more

Incompetent triage Endless staff coming and going but nothing actually gets done Many unnecessary charges Overpriced. Arrived at 2:00, one person in waiting room. Simply needed an oral antibiotic for cat. Had a sequence of visits with staff alk about fee estimates and preparing. Was not done until after 6:00. Go elsewhere. read more

I am updating my review because I am very upset at how my Son, and his dog...my Grandoggie were treated! I have also recently heard horror stories from my niece after her cat was recently seen here for a broken leg. I was very shocked, especially after I was treated some what decent during the times I was here. My Son took his dog in because she was drooling, panting, acting excited, pupils dilated. He recently gave his dog a wormer, but I think his gf accidentally bought a horse wormer instead. Upon my Son's arrival they took his dog to the back, and made him wait an hour all the while making my Son call poison control while they charged him $65 for just that alone! I also find out my Son, who is VERY against DRUGS is being asked are you sure your dog isn't on drugs! He was questioned several times! And yes, I know this for a fact because the paperwork they sent home says they treated her for the wormer poison, but they suspected amphetamine instead!! And this was written to our normal vet which whom we love!! Let me just tell you Q street vet!! Not everyone that lives in Springfield is on drugs, let alone does them! Some people that are young, work hard for what they have, and they don't need drugs in their lives! I'm pretty pissed off that any of this is now in my Grandoggie's records! They wanted to keep her for 48 hours and charge him $2500-, thank god she is feeling better today because she only stayed one night, and they charged $900! Makes me irate they do this to people! When I brought my Coco in for her broken leg they had two different prices they wanted to charge me! The later one being around $1k thankfully I got out of there around $800, because she ended up needing surgery! They know they are the only ones around so they rip people off! The other sad thing is when they take your pet, and put your pet in the back in a kennel while in distress. Seems like your pet would want to see you. I was very upset when Princess was dying, and they just put her in a kennel alone. Jer freaked out, and made them let us hold her. I hope after reading this maybe they will stop being so judgmental on young men bringing their dogs in! And while I am thinking of it, my Princess had a similar experience... she was freaking out. Having convulsions even after just routine vaccines! So I don't agree with this vets diagnoses with my Grandoggie!!! Makes me not want to come here again!! Sounds like they sit on their little pedestal being judgy, and charge at their discretion!! read more

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what a wonderful experience! Our kitten was extremely sick and I'm so glad that we brought her to this wonderful group of caring professionals. Communication was excellent at every stage in the process, I felt heard and was allowed to visit her during her hospitalization. We are overjoyed to have our healthy kitten home again, now healthy, and ready to play. thank you so much for your kindness and expertise. read more

If I could give zero stars I would. Long story short, this vet will up charge you, lie to you about the severity of your animal, and gouge you for every penny you have while threatening to stop all care if you can't pay their insane prices. My year old cat was put down because this place has no empathy, and uses their "emergency" title as a way to trap you into paying. Besides the prices, the experience I had with these people was traumatizing. While I was saying goodbye to my baby, their vet techs were laughing and smiling on the other side of the room, disgusting behavior. Shame on this whole practice, every doctor/tech should lose their license. I will be going to every outlet to make sure this doesn't happen to any other animal. Do not take your animal here. read more

When it comes to my dog's health, I look for the best care possible. Not all dogs are created equal. My dog is anxious, and in some situations can become protective. Not aggressive. When I brought my dog to the Emergency Veterinary Hospital, rather than sedating my dog to calm him from his "office anxiety", Dr. Andrea van de Wetering, "Dr. Van" and her assistant used a holistic approach. They took the time to understand his behavior and responded with building trust rather than meds. I brought my dog to the EVH for a tooth abscess. Dr. Van examined my dog and thoroughly discussed the issue, my questions and plan. Needless to say, the surgery went very well and he's recovering quickly. The office is clean and the staff experienced and compassionate, and they took great care of my dog and me. I highly recommend using Andrea van de Wetering, DVM for your pets dental needs. Susie C. read more

Unbelievable, people have to stay outside because of Covid. Then they take there time getting an over the top estimate taking there time to further stress the pet owner thinking there is no other option. There is an option if you have a pet. Research before you need emergency services and be prepared to go there, just not here. read more

During the ice storm recently, our 18+year old cat became very ill. We were unable to take him to the vet as we could not leave the house due the treacherous icy conditions. Finally on the Wednesday we were able to go to the emergency veterinary hospital. I cannot speak more highly about their compassionate attention and care of our sweet cat. Everyone, from the front desk staff, the techs and of course,the vet, Dr Baxter,were the best! I highly recommend this place for expert, efficient and kind hearted professionals! Thank you so much! read more

My dog passed away and I found out that this vet will help take him until the service that cremates gets there. They were kind and gentle with us, they offered me a paw print and explained how to bring him in. I couldn't handle carrying his body so they did it for me and I can't express how much that meant to me as I was already so upset over his loss. read more

My sweet cat Milo had a urinary blockage emergency so I took him here late at night the other day. All the staff were absolutely wonderful! I could tell they're all compassionate and caring. They explained everything about Milo's condition to me very well and answered every question I had. I couldn't be more happy with the care they provided to my kitty. I will absolutely be recommending them to all my friends in case they are in a similar situation! read more

Emergency Veterinary Hospital - Milo relaxing after getting home! - Veterinarians Near Me - Springfield, Oregon

We had a wonderful experience with EVH; our cat ate an overdose of sedative and spent the night at the hospital. They pulled him through, calling with updates . Doctor was so approachable, helpful, kind, good sense of humor. All of the staff was kind and helpful. What really shocked us was the cost of all his treatment and overnight stay! Shocked because it was FAR LESS than we expected! Terrific hospital, staff, everything. read more

What a wonderful group of people. We had to bring in our dog to be euthanized today while traveling. It was an incredibly emotional day as one can imagine. Everyone was exceptionally kind and patient as we grieved and made difficult decisions. The entire staff expedited the process as much as possible as well as provided us with deliver options for our baby's ashes. I cannot thank all of you enough for your compassion and professionalism. read more

We noticed our canary was bleeding around 7 pm. I called EVH and asked if they had an avian vet on duty. They said that one was coming on in an hour and in the meantime I should fill out the intake forms online. I then got a text saying that a staff member would meet me when I arrived. They were quite busy with several people in the waiting room, but the desk staff were very empathetic and took the canary in right away. We decided to wait in our car since there were so many emergencies that night. At about 2 hours (10 pm), I called the desk to ask for an update. They checked in with staff to report that my canary was stable and they had stopped the bleeding. The doctor would do a full exam and then go over a plan. We got a call about a half hour later with a plan to sedate the bird and clean his wound that would cost about $500. He also simpler option that we could also take him home and observe him since the bleeding had stopped. We decided prudently to go ahead and paid for treatment. We then went home. At 5 am, I got a call from Dr. Rinaldi saying that he had treated my canary and that he was doing fine. He answered all of my questions and gave a very complete update of the bird's condition. The front desk called around 8 am to ask for us to pick him up. When we got him, he was doing great and we even got a $130 refund from our payment since they did not need to do all of the original estimate. I found the whole experience professional and compassionate. There are not that many avian vets in town, but I am really happy there is someone as great as Dr. Rinaldi at the only emergency hospital. We were very grateful for EVH and their wonderful staff. Thank you!! read more

We had to take our little guy to Springfield ER last Monday night, it was terrifying, he was having a seizure. I want to tell you they were WONDERFUL, they saved his life. The Doctors kept us informed very frequently about what was going on. I can't thank them enough for their professional and loving care for Yuki. He is doing great now. read more

Emergency Veterinary Hospital - Veterinarians Near Me - Springfield, Oregon

I have recently moved from Gearhart to Springfield to care for my 85 year old father. My elderly Siberian Husky came with me. His health has declined in the last 6 months and since our move I have seen his mobility decrease to the point where he was not able to move from his bed to deficate. I had been trying for weeks to get an appointment with a new veterinarian or a referral group only to be told that it would not be possible for months. Even with a referral from my vet at the beach. As I watched my dog's health decline it was heartbreaking and powerless to see him hurt. I kept calling around and even walk-in appointments were impossible to find. Finally, a receptionist at one of the offices I called told me about this hospital. I went to their website and filled out the information form and called to let them know I was bringing Sasha into their facility. When we arrived someone was immediate to welcome us in the parking lot and reviewed the online form and took him in making sure to let me know that immediate, emergency cases would be seen first and it may be hours before he could be seen. I am sure every animal parent believes theirs is surely worse than the next and I am confident in the triage process. As Sasha's health was not in immediate danger and he was not injured I settled in for a long afternoon in the parking lot which they request customers wait until an initial examination can be made to determine a plan of care. Then you can go about your day and the staff will call when your animal has been treated and is ready to be picked up. A few hours went by as I watched more animals pour into the hospital with visual injuries and some even looked beyond hospital care. I am sure some animal parents received very sad news about their fur babies. Sasha's wait for examination seemed as though it might take days before he would be seen. I called inside and asked for an idea of a timeframe to expect. They said there were two options, since Sasha's health a was not in immediate danger and he was the most stable animal in the hospital we could go home and try another day or pay a deposit of $145 which would ensure he would be seen and treated that day. The amount was not much of an issue as my responsibility is to care for my dog regardless of the cost. I drove back to my dads and waited for some news. The Dr. called close to 9 pm and said after some initial diagnostics I had some decisions to make. She thoughtfully explained treatment possibilities, options, cost and quality of life associated with such an elderly dog. I asked that Sasha be made as comfortable as possible even to the point of sedation during X-rays as his previous vet could not even get Sasha on the X-Ray table due to his extreme pain during the procedure. Thank goodness they did as I requested which ensured I would have more information to make decisions. Options included X-days and blood tests and I chose that route and based on the results would determine a method of treatment. Although his blood work showed no signs of ill health the X-rays confirmed his severe arthritis was the cause of his lack of mobility. It is debilitating and is in his spine, thoracic area, neck and haunches. Sasha was ready to be picked up around midnite and Dr. Wolfenden was understanding, kind, informative, communicative and provided options and listened to me through my tears. After considering quality of life and other factors I have opted for pain medications and will closely monitor his movement for a few weeks to see how comfortable he is and if his mobility has increased. I know he is facing the end of his life and will ensure he is pain free and able to face his end of life with dignity. This hospital provided quality of care, information and most of all comfort to Sasha during testing. I have nothing but praise of this hospital and their care. read more

The staff at emergency vet clinic in Springfield Oregon has such a kind staff. I was privileged to be with her as she crossed the Rainbow Bridge. They gave us time alone to say our goodbyes. Cuddle and hugs. The Dr was so sweet and was gentle with us. I will come to clinic with my pets needs from now on. read more

The care team is absolutely wonderful at this ER!! They've saved my 11 year old pup twice now, first from internal bleeding and now multiple seizures. Can't say it comes cheap, but they have hearts of gold and truly do all that they can to keep me informed through calls, texts and even photos when he was in critical condition. They do a great job of informing me of all my options and work with me when I am on a set budget. Thankful to be taking my Beckett home for a second time now. read more

This place is a complete rip off. Made my daughter call there poison control for 100 bucks to confirm a poisoning? Uh aren't you an emergency vet clinic you couldn't figure that out on your own. Do you call poison control in the er for yourself or you think the doctors can figure that out. read more

After reading someone else's review here, I'm fairly confident the receptionist I talked to on the phone was Ivy as well. She had the same rude, sarcastic and indifferent tone as described by the other reviewer. I remember thinking when I got off the phone, how horrible it would be if I was dealing with an actual emergency at the time of my call, and had to deal with someone so unapologetically abrasive during such a vulnerable moment. I'm so sorry that this has indeed happened to other people. EVH, shame on you for allowing such a person to stay on as part of your team. People reach out to you in some of their hardest moments in life. In times when they are terrified their world is about to change for the worst. Make sure you have staff that are warm, caring, and considerate. Have a team of people that actually care. And get rid of the ones that don't. It's just not acceptable otherwise. read more

We recently went through an extremely traumatic event with our very sick cat, Bindi. We took her to this Emergency Veterinary Hospital and were very impressed with the staff! I especially appreciated the kind and informative assistance of Jewels, and Tracey, the veterinary techs. I had SO many questions that a nearby emergency clinic had been unable to take time to answer due to being extremely busy. Jewels, Tracey, and Dr. Tanner Feuerstein were so helpful, kind, and 100% informed regarding our thousands of questions and concerns. Jewels helped us make a really tough, decision about whether or not to euthanize our cat. Our kitty was suffering and it was absolutely the right decision for her. But first we had to struggle through trying to understand all the different facets of our cat's survival chances. Jewels helped us more than she could possibly know. She stood by us through the entire process and eased our anxiety and pain with her presence. She had been helpful to us the night before when we took the kitty in, so it was so comforting that she knew all of Bindi's history. Dr. Naomi Johnson assisted with the euthanasia and couldn't have been more caring and compassionate. She even arranged for us to receive assistance with paying the euthanasia bill- which was above and beyond the call of duty and totally unexpected! What a gentle, caring person she is! This experience, although a tragic and unfortunate one, was absolutely perfect. Thank you from the bottom of my heart. Do not think twice about going to this hospital. You will not be disappointed. read more

I recently had to bring my kitty here for an emergency. They took him right in and immediately gave him pain meds. Unfortunately I had to say goodbye to him that night due to the severity of his condition. The staff and vet were absolutely amazing. They gave us time to say goodbye and were so comforting and understanding. I also received a beautiful handwritten sympathy card just a couple of days later. Thank you from the bottom of my heart to the staff for taking care of my sweet boy, and me! read more

I took my dog in to have looked at because I thought she had gotten into rat poison, they did nothing now I find out they asked me if I wanted to just take her home and watch and see what happened I had no idea they didn't do bloodwork or anything thank you very much for killing my dog. Don't trust them if you love your pet read more

We had to go to emergency vet hospital for the first time over the weekend because our normal vet couldn't see our rat soon enough. Everyone I spoke to on the phone and interacted with in person was incredibly patient, kind and helpful. Zelda (our rat) needed to be euthanized and I was able to spend time with her and they even were able to provide little paw prints after she passed which was so appreciated! Having our little pet be handled with such care and empathy made a difficult situation much easier and meant a lot. read more

They only care about their money!!! Will absolutely never bring our animals back to this place. We brought our dog in and waited for over 4 hours and spent $500 for them to tell us "we will give you pain medication and check in with your normal vet tomorrow"..... they are on the spot to get their payment but show very little care about providing updates or information. They are taking in more pets than they have personnel to handle. Creates an animal traffic jam and made a lot of people very upset including us.... definitely do not recommend to anyone! If you can wait for your normal vet it is well worth it!!!! read more

Emergency Veterinary Hospital - Veterinarians Near Me - Springfield, Oregon

A hospital with kind and attentive staff who unfortunately decided to skip a routine and relatively inexpensive diagnostic procedure (radiograph) despite my request. Instead our dying cat was kept alive for the night at the cost of $1400. When I transferred her to my local vet the next morning a quick radiograph determined that her jaw was infect crushed and irreparable. We euthanized her immediately. I reached out to Springfield via email over 48 hours ago with no response so am making my experience public. Remember to always follow your intuition with your pets. Had I done that our cat would have been spared a night of suffering and we would have been spared a significant hit to our finances. read more

I recently had to make the tough decision to put my 14 yr old cat to sleep. It unfortunately happened on a Sunday and all the vets on the coast don't do emergency care on Sunday. I drove all the way from the coast 2.5 hrs and was quickly checked in and told they don't just euthanise animals unless they agree that is in the animals best interest. The staff took my cat into the Dr and they called me within a couple of minutes saying they would handle it for me. Of course I was crying and slobbering on the phone, they were very caring and genuine with all the details. They put her in a burial box wrapped in tissue with a little heart on it and gave me cards with her paw prints on it to remember her by. Everyone was very thoughtful and professional! read more

I had a very positive experience here. My dog was toxic and impacted, they kept her overnight, treated her for toxicity and the impaction, offered me care credit options to help pay for the bill, and they didn't get mad when my dog sprayed poop all over their lobby. A+ all around. Expensive but if you have ever been to the ER without insurance you already know this. read more

Emergency Veterinary Hospital - Veterinarians Near Me - Springfield, Oregon

10/10 definetly recommend very kind and helpful staff. My pup was well taken care off. Super quick service.

With ongoing covid 19, they would not allow my wife into clinic to ask medical staff result evaluation of our dog. They told her to wait out in the car. After two hours office staff said doc note not done yet, they will call us to come get dog in two hours or so. Our Jack Russel rescue dog, who is older, and with chronic medical problems followed by our vet in Bend where we use to live, where we still spend time along with living in Eugene. On a Saturday, 24 hrs dogs not feeling well. My wife took dog to this place because other places closing for weekend and not able to get in till Monday. I work in human healthcare. This place presented well below human standards. Receptionist told my wife they did not need the past medical records or labs reports she brought copies to EVH. This is unheard of, a very bad sign right up. Then they ran up a $440 bill without asking permission on care beyond a doctor exam and emergency fee that was $65 each (130) which is ok, but then did treatments for nausea and SC fluids (likely subcutaneous fluids... my guess is IV) without asking us for $146. If meds needed we asked to call into pharmacy as we have done before, my wife was told by office staff they cannot do that and meds will be $165. They pushed lab work and xrays to be done, but we defer on this, unless we speak with medical person to know what was intent for this besides what appeared to be jacking up a bill. I had heard bad things about a veterinarian hospital in Eugene region, unfortunately we were worried about our dog and other places closing on weekend, and I guess this was the place. Looking at reviews now, i see generally poor for this type of facility. In medicine for people they call this a cash cow, which is a complete insult. One should know what they are paying for, and given the option to pay for it. When my wife said we had not asked for services beyond the doc exam and emergency fee, the cashier person on the phone, said we could not have our dog till fee was paid. So one needs to decide how much you want to go to battle with this clinic so not be taken for financial ride. read more

Very poor service. Brought in our comatose nine week old puppy and after they took her in, they eventually said they didn't know what was wrong with her and wanted to keep her overnight for $1500. When we said that seemed too high, they asked if we wanted to sign her over to them. We assumed that meant we would give her up to them. They had given her some fluids and vitamins. We took her home and fortunately she recovered. I strongly advise against using their services. read more

I have never written a yelp review in my life, let alone a bad one, but I am in disbelief of the negligence of this hospital and the trauma they have caused. I am upset I even have to give them one star. My partner was visiting me last week in New England, and her ONE-year-old dog, Gus, was staying with her family and roommate in Eugene, OR. He started vomiting consistently so my partner found this hospital online and had her roommate take him here for emergency care. It was found from an x-ray that he had a bowel obstruction, from eating a toy and must go into surgery. The surgery cost over $7k, and from this surgery, he still was on a feeding tube and was throwing up for days after, and couldn't leave on the day he was requested to be brought home because they pulled up more of the toy they didn't get out from taking out his feeding tube, and he was not in any better shape once he finally was sent home. My partner eventually had to send him back that night because it was clear he was still suffering. The hospital refused to take him, as they were closing for a day due to low staffing, so he was brought to another animal hospital in Eugene. It is understandable to have staffing issues at this point and time, and that people need time off, but if low staff is going to lead to such tragedies, I think they should consider if it is ethical for them to be open at all. The next hospital did an ultrasound right away to find out his bowel tract was not working at all, which this hospital was supposed to fix (and again, charged her SEVEN GRAND to do this), and the previous surgery almost killed him, as his intestines were leaking and stuck together from the build-up of fluid. He went into surgery again and was in better spirits as of yesterday, but today, my partner received a call that his intestines and internal organs were dying due to the leakage, and he had to be put down. My partner got this dog as emotional support for her father passing away last year, and now she must go through this trauma once again, just because of the negligence of the Emergency Vet Hospital in Eugene. I am truly at a loss for words, and can not help blaming the death of this sweet sweet baby boy on them. DO NOT take any pet here if they are in need of actual expert care unless you want to be grieving the loss of your pet and be thousands of dollars in medical debt. read more

My experience was that EVH is a pet mechanic. It will be expensive. They will treat you like you don't know anything about how a pet works. They will ask you to pre-pay for the repairs but won't explain exactly what will be needed until hours after it's done. Unlike your regular vet, they will not empathize, deign to communicate updates unless you hound them with calls, nor give you options in your pet's care. Dr. Rinaldi and one other doc (didn't hear her name clearly) were ok once I actually got to speak to them during our 48 hour ordeal. Dr. Johnson was incredibly rude and hung up on me mid-sentence when I decided not to leave my dog an extra day for financial reasons and because it seemed excessive. (side note: the vet techs were quite pleasant). They are also the only 24-hr pet mechanic in town so you don't have a choice, and they know it and act like it. They are minimally staffed and it shows. Generally speaking they made our family's bad day worse with their lack of customer care, but our dog has come out ok in the end which is what's most important to me. All that being said, if your child needed a surgeon.... would you want someone with a bedside manner to hold your hand or someone devoted to the nuts and bolts of surgery? Just expect to be treated like a number with a wallet. read more

Dr Eleanor Teplin called me and told me my dog was "completely blind" as she put it. It devastated me. I thought oh my gosh what happened to him to cause sudden blindness. She also said he has a brain tumor and she thought the kind thing would be to put my dog down. A few days earlier regular vet gave me meds to treat an inner ear infection to see if that works and if it doesn't then it prob is a brain tumor or something more serious. Dr Teplin insisted it was a brain tumor even though she does not know. I got off the phone with her and was screaming/crying in utter horror because she made it sound like my dog was so bad off. I decided I couldn't put my dog down without assessing him for myself. I decided to take him home even though she said she didn't recommend it. I brought him home and he is NOT blind, he was walking, good appetite, his normal self. It would of been a shame if I would of believed Teplin and had my dog put down. She really should do a better job assessing a pets vision before devastating an owner by telling them the pet is completely blind. Also it sounded like she was giving me an altematem like the only way she will send my dog home is if I go to a neurologist in Portland tomorrow which she says will cost thousands of dollars and still won't be able to help my dog. I told her go ahead and make the referral. She said, "Is there someone else in the household I could speak with who could better understand what I am saying?" I said no I'm the only one here and I am his sole owner. Back in like 2011 my dog ate some items and went to this clinic and they would not do surgery and my dog got a high fever and the vets told me they have never heard of the correlation between infection and fever, when I questioned it, if you can believe that! They sent my dog home after fever broke but he still had items in his system. My dog became jondus and luckily my regular vet sent him to the Corvallis hospital and they saved his life in the nick of time by removing the items from his stomach. Q st attributed my dogs symptoms to salmon poisoning even though I kept telling them there are still items in his body. The Corvallis vet told me my dogs intestines were all red and inflamed with infection from the items travelling through them. read more

Naomi johnson is a terrible dr. Her ego is unchecked. She ranted nonstop and when i asked her to listen to me so I could explain my animals medicine needs she took it at a stab at her intelligence and hung up on me. My animal was released without medication and without care just because of her ego. She is very insecure about her intelligence. I wonder why. read more

Horrendous experience with this hospital. Cat was attacked by a dog so I took in to have wounds cleaned and sutured. Waited 6 hours during that time they said she needed 2200 dollars worth of tests, I said no I have 800 cash to clean and suture. They said if I took her home "she would die a painful death". I almost put her to sleep since they made it sound like she was at deaths door. When they brought her to me she was breathing fine and trying to jump off the table. She did NOT look like a dying cat. They were so rude when I said I was leaving and not going to kill her but let her decide if she was going to die. They charged me 300 dollars for nothing. I took her home and she continued to eat, drink, use the cat box. I cleaned her wounds 7 hours of being attacked. Next day took her to Echo Hollow Hospital, they were awesome, sutured, stapled, and put in two drains, ran no unneeded tests. My cat made a full recovery. read more

I called these people who advertise that they treat exotic animals, I told them my snake was very sick with a respiratory infection and needed to be seen immediately they told me they couldn't see him,all he needed was antibiotics....he died several hours later. The vet got on the phone with me and said she had never even touched a snake and would have no idea how to treat him, even though they advertise as being able to treat exotic animals. He might still be alive if she had bothered to try and treat him. Don't advertise as a facility that treats exotic animals if you aren't willing to do that. read more