I made an account on Yelp to write this as I had the worst experience with the manager there when my son was unwell and needed to be seen. The manager was incredibly rude, and unprofessional when giving my global insurance, and the workers at the front of the office were unprofessional in how they interacted with customers. My son needed to be seen as he was having extreme body aches and a fever, but would not be seen even after the rude manager started name calling my son and I who was unwell. I would not recommend going in to this clinic, as it's a waste of time when you need urgent care for those that you love. read more

I went to get stitches out they left me in the room til 10 minutes after they closed with the lights off and told me sorry they forgot me. Then they printed a paper prescription for me because they were too lazy to send it to a pharmacy for me. They didn't clean the wound or anything just snipped them and pulled them out and charged me $200. read more

So they seemed to care and have great bedside manner at first.....until I was writhing in pain in their exam room for 3 hours straight (full on crying and nearly screaming in pain) only receiving an NSAID as pain relief. Which they were told I have IBS and cannot take NSAIDS.....idiots....The nurses were much more friendly than the provider. Only saw her twice for less than about 5 minutes each time. "I'm not sure why your having this pain"....the back of house staff is about non near existent when it comes to helping the patients. If it weren't for the nurses I'm pretty sure the provider would have forgotten about me all together. I tried to get her into my room multiple times but yet again I would get a nurse. (This is while they have a near empty house btw.) SAVE YOUR TIME GO TO THE ER. Horrible experience didn't solve anything read more

Please DO NOT GO THEIR! My daughter brought my grandson there with 103 fever. I know you must think your seeing a doctor WRONG! They are nurses. All he did was check his ears and nose and determined it was a virus. Never checked his throat of lungs. I spoke to the office manager and she claim he was a very good nurse. On his report he lied and said he did check his throat. He never did. The next day he had a fever 105 yes 105 luckily he got to see his doctor and now on an antibiotic. They charge you for a doctors visit but your getting a nurse! read more

The care was better then fair. The place is great state of the art, but....word to the wise .. pay cash! If u pay with debit or credit card and ur balance is over 30 dollars past due, they will debit ur account whenever they want. It's in their financial agreement u sign. Don't be a sheep like me!!! read more

Would give ZERO STARS... Don't go here! Paid cash cause no insurance. They charged me for the appointment and then extra for the urine sample. And then they sent out a sample for further testing (which is apparently what they do) without letting me know that was going to happen. And then almost THREE months later, I received a bill from this lab for $156. Apparently the lab couldn't do anything, they told me to call them. After calling EMERGENCY MD, they explained to me that that is standard practice, but if I would like for them to cover it, then I have to pay them $25 and the $156 will go away. So I asked why no one told me at the appointment about this $25 fee, since it's such a standard practice. They were very rude and very unhelpful and refused to help me out. Ended paying this money hungry place the $25. Save yourself a headache and go somewhere else. Plenty of good clinics around that charge WAY LESS! UPDATE : 11/21/19 they have sent me another bill. Wth is paying cash now read more

BUYER BEWARE! Please read this before going here! This is the worst billing experience I have ever had in my life. I read the reviews warning me of this, and I didn't listen! Please don't make the same mistake I did! Especially if you are filing insurance! My claim was denied due to them filing my old insurance, even though I called the very next business day after my appointment to make sure they had the right info! I had no clue there was an issue until 7 months after my appointment. I gave them the correct info, AGAIN, and they didn't send the correct documentation for my claim to be processed! I went in to be seen and was told I owed a huge sum of money. I called BCBS, while in the office, to see what I could do to help getting the claim satisfied. The BCBS rep gave me the information and when I tried to tell them, I was told a 3rd party billing company handles their bills and I would need to call them. AS SOON AS I LEFT, THEY RAN MY CARD ON FILE AND TOOK EVERY BUT OF MONEY I HAD OUT OF MY BANK ACCOUNT!!!! Hundreds of dollars!! I am a foster mother that just adopted 2 young boys and I had no money left for gas, food or anything!When I called the practice the next day I was told "the billing department did it. We didn't." I called the billing department and they let me know that they don't even keep payment info on file and the office ran the charge! The billing department agreed that the charge shouldn't have been done and tried calling the office to let them know! Even BCBS called their office and told them I didn't owe the money and they needed to receive the info needed and the claim could be processed processed. I spoke with someone in the practice named Megan, who told me repeatedly that even though she was a manager, it wasn't in her job description to help me with billing. She was horribly rude and mean. Like she was taking joy out of it! I was then told by her that a collections agency took the money. Lie. Then I was told again the billing department did it. Lie. Then they told the billing department that I verbally authorized the charge! LIE! You sign a form when you first go there that says they can charge your card if a claim hasn't processed in 30 days. There are other urgent care facilities! DO NOT GO HERE! I still haven't gotten my money back and BCBS still hasn't received the info they need! They are billing me $600 OVER the allowed amount on the claim, even as a participating provider! SCAM! read more

I went to this urgent care for foot pain. I told the triage nurse that I wasn't comfortable being there and that I get panic attacks due to a bad situation at another urgent care. Of course my heart rate was slightly elevated. I was in pain, uncomfortable in the environment and the building was warm. The nurse practitioner came in and without even touching my foot said it was probably tendinitis but she would X-ray it just to be sure. She told me she was going to do a boot before even diagnosing me. Well fast forward they do the X-rays and right after here comes the nurse to check my heart rate again. I told her again it would be high because I don't like being in this type of place and yet again it was. I showed her my Apple Watch where my heart rate was just fine when nobody else was around. 3rd time she came in to check it again and this time I ended up in a panic attack. I repeatedly told them it would be elevated when they checked it because of past traumatic experience. My heart rate at its highest was 121 so not even that high. The nurse practitioner never even came back in to tell me the results of my X-rays. She sent in the nurse with some paperwork and a prescription for a boot. She diagnosed me with right foot pain. Right foot pain tells me nothing!!! No explanation about anything. So thanks to this place I am still not able to walk because my insurance won't cover the cost of a boot outside of my visit. I don't feel that I should have to pay $250+ when it's covered under my copay at a urgent care. The nurse practitioner was a absolute nightmare for me thanks to pressuring someone who already has panic attacks and ended up sending me into one and didn't even have the bedside manner to come in and talk to me after the xrays. read more

This place doesn't even deserve one star. Went in for several concerns, waited for three hours only to be hurried out the door by an intern because the blood machine for blood work was "not working!" Then I was confronted and threatened that my debit card would be charged for a previous balance owed. I was never told that in the beginning. The doctor never came back in to speak to me after waiting with my two children for almost three hours! So I guess since I had mysteriously had a previous balance I couldn't see the doctor again or get my blood test results!? I have tattoos and the doctor even made some heavy metal gesture to me while looking at my tattoos. Um no! This Staff and group of doctors lack compassion and empathy. On top of it all, I called to speak with the office manager Renee, to talk about this "previous balance," and was quickly transferred to someone who had no clue what to do, then when I asked to speak back with Renee, she said well I can just leave her a message! Will never go back and never take my children, and I recommend to anyone save your time and money and go to GHS! read more