PART1
First, the context: I'm male, work largely with the Asian, international, and fashion community (important to keep in mind while reading this, and my "creative stylist" knew this from early on in this....adventure). Also, there are multiple parts since I have a lot of ground to cover, please take note.
I was hesitant to write this at first, as I want to give everyone the shadow of a doubt that maybe someone's having a bad day, but.... This is just unbelievable:
Wow, where do I start... I phoned early in the morning to make an appointment (for myself, indicated during the call), and then realized for some reason they put me on the salon side; one of the big draws for me was their self-proclaimed "barber" shop. They were annoyed when I asked to book with a barber (I thought there were specialized barbers - no, they just shift to a station on the barber side) and I was told "ok I'll book you with someone over there" - click. So I wasn't sure if the time slot initially decided on was kept so I had to phone back and apparently annoy them again.
I got there a few mins early and threw 30 mins in the parking meter, so I mentioned that and was told "yes lots of time to do it." Since I still had no idea with whom I had the appointment, I wanted to confirm that there was in fact a barber that would be cutting my hair since that was why I specifically booked at Ethos (and my callback had been so surly and brief. Here's where the experience really became wretched.
I awkwardly stood there as Katrina, my (still unbeknownst at that time) "creative stylist" gave me a five minute lecture about how everyone there is a "trained stylist" so "of course" they know mens' haircuts - all in front of the much younger and more personable acting manager (I found this out when I was leaving). It is a legitimate question, and I don't understand WHY anyone would take such deep personal offence to this. I should have walked away at that point. Anyways, the reason I arrived early was to try to explain exactly what I wanted done with the limited "cosmetology" vocabulary that I possess. This was met with little patience, and then I was handed an ipad with google - yes, apparently the high-end barber has no books with different cuts. I wanted to point out several different ones to support my own explanation of what I wanted; however, the patience-lacking Katrina perceived this as having the desire to have the same cut as the first of the photos I pointed to.
Then, she took me to the barber side. It was a nice room somewhat rustic; there were only a few stations but all empty, then she slid the old-style door closed, which I thought was a bit odd.
It didn't take long to figure out why; in creating the solitude of this newfound privacy, she enabled a perfect atmosphere in which she could rip into me about how insulted and personally offended she was that I had the audacity to inquire at the desk IF there was a barber there BEFORE I had even met any one of them. She tried to reinforce the fact that she had spent $25,000 in education, that she worked in Vancouver for 5 years cutting hair (as if to suggest that standards are higher there than in Saskatoon), that Ethos is THE high end salon, and that they had all trained in some hair school so therefore she knows how to cut mens' hair (later, she revealed that Ethos had brought in a special session specifically for mens' cuts.. uh, contradiction much? I implore anyone with Ethos to examine these sites http://easterncollege.ca/saintjohn/programs/barbering and http://www.cbc.ca/news/canada/new-brunswick/story/2008/11/27/nb-barbers-stylists.html as evidence that there is indeed a difference between a barber and whatever you studied; then, you won't need to patronize and condescend the next guy that simply inquires).
So while she's hacking away, she was more interested to partake in the conversation between the girl cutting the guy's hair beside us; this included language such as describing things as "ghetto" and using "frickin'." Classy. Remember, this is THE high end salon. She continued to complain about how tired she was, because she had just been napping in the back.
Now, the racial comment. This woeful woman commented on her own work that she "doesn't want me to look like 'peekachoo' (sp?)... you know, because you work with all those Asians".. whatever that means. Unbelievable.
Still not done. I insisted she fade at the bottom of my neck, to avoid the blunt line; she had no idea what I mean (Ok maybe it's not cosmetology lingo, but seriously - how can one not decipher the message, it's pretty straightforward). Ethos, I suggest you have Katrina review these basics:
http://haircutsformen.org/buzz/pages/tipsgreatcuts.htm I've taken a picture of the hackjob she did to mine, but I don't know if I can upload it. I'd like to for evidence of this unprofessional. Awful. Even a shitty haircut can be drastically improved by this simple adjustment(*ran out of characters for review) read more