I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

The technician I had months ago did an exceptional job. Phenomenal even…read more However, today the customer service team needs an overhaul. Their communication with customers is subpar, at best. I scheduled an appointment around 9am. By 4pm I had to call and ask where the technicians were because not one "customer service" or "dispatcher" called to provide an update until after I called them. All they can do is say they understand, and couldn't even guarantee they could have me a technician the next day. As a customer I would like to think their service would be better. Not to mention HVAC is not cheap, so this is certainly not a "get what you pay for" quality review. At least offer compensation for your failure to deliver.

Luis Medina was amazing! He recognized the issue and fixed it in record time. Ask for him by name!read more

The plumber showed up quickly, did an impeccable job finding a leak under my kitchen sink, and…read moreinstalled a new faucet. He also took care of a stopped-up bathroom sink. The plumber was very thorough, very pleasant, and left my home very clean. I highly recommend Mr. Rooter Plumbing. I will definitely call Mr. Rooter Plumbing in the future.

Sonny was amazing! Not only was he amiable and considerate, but he evidently has a magic touch --…read moreHe was in and out in *UNDER 5* minutes!! All the plumbing is perfect now; I would most definitely hire him again, as well as recommend him to others. You'd be happy you listened to me!

I requested All Plumbing to come and provide me a quote for a drain issue I was experiencing. I was…read morevery clear on the phone when scheduling that I was looking for a quote of how much repair would cost. All that was wrong was that my trip lever drain needed replacing, and the men who arrived confirmed this. They asked to see the trip lever mechanism *I* had bought and attempted to install unsuccessfully, and then began to immediately work on installing the hardware I had purchased, BEFORE telling me it would cost over $200. So I was not given a quote for service, I was given an invoice. TO BE CLEAR, I do not blame the men who came to my home and did the fix. They were very respectful, prompt, and efficient, and they just work for the company; prices and policy decisions are not set by them. I'm also aware that their labor must be paid hourly, even if they just came and looked at the drain. I have no problem paying them for their time. What I do have a problem with is not being told the cost before repairs began, and being charged what absolutely accounts for more than the 1 hour of labor (including drive time) of two employees, and an unasked for installation of hardware I myself supplied. It felt dishonest about the intended services requested, and removed my opportunity to make a choice about whether to proceed; if I'd seen the number first, I would have paid the men for their time and then attempted again to install the trip lever by myself. Overall, I don't recommend this company for any simple fixes.

Melvin is AMAZING! We would give him 10 Stars if we could. He was prompt, professional, and so…read moresmart! He figured out an issue that has been a problem for over a year that another plumber could not find. He stayed until the issue was resolved and we will definitely be using him to fix other issues. We HIGHLY recommend his services.

Melvin is a true find! I had unscrewed the kitchen faucet…read morecap to see why the tiny, sealed LED light had gone out in the Allen + Roth faucet sprayer. Upon unscrewing the metal hose, it immediately retracted into the curved faucet -- slid through the tube and caught at the end of the pipe under the sink. I was able to feed it back up through the curved faucet, and could see the end of the metal hose up near the top side but was unable to pinch the edge of the hose and pull it through. I worked at it for a couple of hours -- trying and hoping that I could fix it -- but finally threw in the towel. Professional help was needed. Melvin answered my phone call at 8:30 am while on his way to an already scheduled service call. Hearing that we had guests who had just arrived the night before, he agreed to try and make it by our house that afternoon. Melvin was able to come by that afternoon, reconnect the water line, identify the part number of the faucet head, connect with the company's customer service department to determine the replacement part. Melvin is knowledgeable, patient, fair and kind. He goes the extra mile in providing plumbing service. Unbeatable!

YELP will NOT allow a review to be submitted without a star rating. Thus, I put 1 star, but frankly…read moreZERO stars deserved‼ Not impressed. Choice Home Warranty (CHW) assigned this company to take care of a plumbing issue for me. I was sent the appointment date & time. This company was a NO SHOW, NO CALL. I attempted to contact them using the # proved by CHW which also matches the # you have listed. The phone rang for extended period when finally voicemail answered. Their ENTIRE E-N-T-I-R-E outgoing message was in Spanish‼ I'm not trying to be mean but I DO NOT SPEAK NOR UNDERSTAND SPANISH ‼This morning BEFORE 8 am I get a call it is someone from this company's # delivering a message. I have NO Clue what was said, because AGAIN the Message was ENTIRELY IN SPANISH ‼ As stated at the beginning of this review NOT IMPRESSED‼ CHW has been informed of the situation AND to assign someone else to my issue.

I broke my outside faucette handle off and the water would not stop running without me going under…read morethe house to turn all the water off. I found Alvarado Plumbing and asked for fast service because I could not leave all the house without any water available. Alvarado came within 20 minutes, assessed the problem. He went to get the part and returned and fixed the broken faucette in about 15 minutes. He was very polite and honest. I highly recommend them.

My wife and I have a house built in 1977. it's on a slab and we've had a drainage problem, so we…read morecalled several plumbers, most did not want deal with a concrete slab house. But yes when we called Roto-Rooter, we got help. not just any old help, we got good help. Anthony was there when we really need help, and he both showed and explained what was happening under the concrete slab. We are very thankful to get his help. Thank you Roto-Rooter.

We called Roto Rooter out on a Saturday due to sewage backup into our home, the guy came out and…read moreran a camera through the drain and went inside pulled a toilet and unclogged it from there, we have a 2nd bathroom in the Master Bedroom that was never touched Paid $985. The back up started again and they quoted $15,000 to replace the pipes, we had the pipes replaced with another company but the master bathroom is still backing up water. Now they are claiming because they came out twice that the current situation is new when it was there originally and the guy never snaked the drain. Sounds like they just want more money out of us.

Needed a flush valve replaced. Les came out and didn't have the part. He called back and said the…read morevalve would be $75! I looked at Amazon and found the part for $32 so I had my neighbor install the flush valve. I was later billed $180 for Les to come out and just look at it. This charge is his standard service call. Used him on two other occasions and when he sent another plumber, Les always had to come behind his guy to fix it correctly...taking up my time. Advice, ask up front what the service call costs etc. and ask specifically for Les.

These guys are awesome. They have done work for our HOA (Brandywine) for some time, Recently had a…read morebroken water main that was flooding some of our units, They responded quickly and helped us get a locator service as the leak was under ground. Found and activated shut off which shut water off to five homes. Time was a factor and of course the Leak was right under a large tree so they had to carefully remove roots and hand dig to uncover the spot. Repair was made within a couple hours and service was restored. They actually put off some other jobs since they knew we were in a bind. Renewed my faith that there is still real customer service out there. I highly recommend these guys. Randy Hite HOA Member P.S. Bill was very reasonable!!!!

Dan with Precision Plumbing is my #1 go-to plumber. I have utilized Precision for jobs big and…read moresmall in my home over the years. I first used them several years ago when we had a leak that needed urgent service. After calling multiple plumbers in the area, Precision was one of the few that even answered my call and could also be out within 24 hours. After having multiple leaks in a very small time span we did decide to hire them to replace all of our home's outdated, leaky water lines. They have also installed a new kitchen sink & faucet and made minor repairs. We are extremely happy with the work they have done.

I didn't have an emergency but I got a service call the next day. My kitchen sink was draining…read moreslowly and it turned out to be a bigger job than expected. He stayed on the job till he was satisfied the problem was solved. He was very respectful of my home I am a very happy repeat customer!