Love my doctor, the care is excellent with I actually get in but the wait time to be seen has gotten longer my last 3 visits, I've had to wait about 50-60 mins to be seen by the doctor. read more

Empire Medical Associates - Empire Medical Associat - Internal Medicine Near Me - Springfield Township, New Jersey

This office is NOT good for EHE or as a PCP office. We are encountering issues with medication management through this office. Despite repeated requests to send medication to Express Scripts, they are unable to provide the necessary pre-authorization forms. For the past 45 days, they have consistently provided incomplete information to Express Script and hence this prescription was not filled. Attempts to communicate with someone in the office have been futile, as calls only lead to an answering machine. They have really no regard for people's medical problems. Furthermore, the doctor has incorrectly billed for services, maximizing insurance claims by reporting 45 minutes of service for a 15-minute consultation. There is no avenue for addressing billing or medication concerns. I strongly advise against seeking EHE or PCP services at this office. read more

I called to make an appointment, and specifically asked if the prescriber accepted my insurance they assured me time and time again that he did. On the day of the appointment they called me over to the window to inform me that their practice does not except my insurance, having made me waste my day and my time. While informing me of this information they alluded to it having been my error. read more

As a long-time standing patient with Empire, my experience today is one to be reported. As a walk-in at 8:00 am I explained to the receptionist that I wanted to see a physician or PA, especially since I took the day off from work. I shared that I had some mild cold symptoms and did not want them to progress into chronic bronchitis from which I suffered. I wasn't experiencing any outward symptoms, i.e., cough, wheezing, temperature, etc. I only need to get a prescription. I was told that the covering Dr. would not see me because I needed to take a COVID test which the office wasn't even offering. I was stunned that the Dr. refused to see me. There were no notices posted around the room to alert patients of this supposedly required process or procedure. Unfortunately, the few good doctors on staff there have to deal with these BAD ASS reviews. I am waiting to confirm the physician's name and will edit this post. Is this really a place that puts PATIENT'S FIRST. I don't think so. It's a big for PROFIT business. So, I had them make me an appointment at the Maplewood office to see a PA at noon. read more

Dr. K is a great doctor, however you will rarely see her. The office will either pawn you off to another MD that works with Empire Medical Associates or will give you a physicians assistant. Either way, if I am paying to see my PCP that is who I want to see, not a random MD or PA. Secondly, they won't write you certain medications that Dr. K prescribes you which forces you to only get them when they actually let you see her. Just like my thoughts above, if I am paying to see my PCP and your pawning me off to another MD or a PA, they better provide the SAME EXACT services I was receiving. Avoid this place and find a good private own PCP for which your insurance accepts. read more

No after hours care. Impossible to reach a live person during hours. Office staff are unhappy and curt.

Doctor Pasley and the staff are great when you are in the office, but follow up care is non existent. My wife has been trying to refill a medicine for almost 6 months and has had no success so far. She saw him two days ago and left with a new prescription. We dropped it off at the pharmacy and waited as they called the office for pre approval. The approval went to the wrong pharmacy and a phone call, text, and email yesterday by me to rectify the situation all went in answered! Is this the type of "care" you would want for a loved one? read more

im not one to write reviews but i have to let it be known. If you have an elderly love one who is not aggressive enough to be able to go back and forth with another person please do not choose this company for your medical needs. I took my mom to a visit after suffering from a stroke, and just getting out the hospital with meds that needed to be refilled. Only one med was sent to the pharmacy so I called over to Empire medical of Springfield Nj to resolve the situation. I end up getting a voicemail which is no problem. I gave them the proper information for them to turn in the refill but when I arrive to the pharmacy it wasn't there. So once again, I called and spoke to the answering service. I gave them all information as far as the meds that my mom needs and at this point she is all out of meds. I return to the pharmacy the next morning, no meds so once again, I calmly call the office at about 10 AM. The young lady reassured me that the prescription was sent to the correct pharmacy this time. And I should be able to pick it up in an hour. I went to the pharmacy three hours later no prescription so once again, I called and left a voicemail. I waited about 30 minutes. I didn't get a call back so I called again I called about six times within regular business hours and I got no one to answer the phone finally on the seventh time I called and got another answering service. The girl on the line says hold on let me call the office. It was just weird to me how she was able to reach someone at the office with no problem but when I was calling back to back, no one was picking up the phone about two minutes later she got back on the phone with me and said that the prescription was sent so I asked to speak to the staff myself.( Why do I have to go through an answering service in order to speak to someone at the office at regular business hours. )I spoke to a young lady, who was very rude and was already on the on the defense. (All we ask if you work somewhere that involves someones health just do your job.) She goes well if you were to bring the meds or let us know that the meds were low on the time that they were low, this wouldnt happen and once again, I told her we brought near empty prescription bottles in order for them to refill it and they weren't done. then she proceeds to blame the doctor Uthra Kodiyalam in the Springfield office and says the front desk has nothing to do with it. (im sorry I was under the impression that you guys were a team ) no apology no explanation on what happened and the reason why I had to go back-and-forth trying to get the prescription filled or anything just nothing but rudenes and rushing me off the phone. It not fair for me to go through all of this just to get a simple prescription filled. i can't imagine if my elderly mom had to deal with this on her own. read more

Look, I like Dr. K. I've gone to her for 15 years. But the total lack of competence the front desk has, is forcing me to go to a different PCP. They are very unorganized, and don't seem to know what they are doing. Also, ever since Dr. K joined the group, it seems like her quality of care has gone a little downhill. She doesn't spend as much time in the exam room as she used to and sometimes is a little frazzled, probably from being triple booked, and sometimes she forgets to call in medications or even administer a vaccine. Being a part of the group is killing her career. read more

Dr. K is great. However, the office staff is needs to improve with their people skills. I have been trying to schedule a follow up for 2 weeks now. Ive been on hold for minutes and hung up on. I FINALLY make an appointment, and they don't take my insurance. I was upset and stayed quiet.. the clerk didn't seem to care, not even an "I'm sorry we do not take your insurance" after I made my way here. read more

This facility went downhill since it became a medical group. When it was just doctor Kodiyalam and doctor Preston everything went smoothly. But now... This is the fourth time I drove 30 minutes to get here for no reason. The people at the front desk at the Springfield location don't listen to what you say or relay messages to the appropriate doctors or techs. If they did, I wouldn't have wasted my time four times driving here for treatments that the doctors could not have done yet. I would seriously consider "cleaning house" with the front desk. My cat would do a better job. He's interested if you're looking for competent workers. Lol read more

I very rarely write bad reviews, but I had to write this one preventing other people to ​waste their time and energy. Just choose this office if your time is not valuable at all. Since you'll be waiting, and waiting, and waiting - I had an appointment at 1:00 pm for the routine annual checkup and left the office at 4:30 pm!!! I provided two insurance and ended up with being charge the whole amount and after calling the office, they told me I have to figure out the problem myself and I realized they sent the bill to my secondary insurance instead of primary. I came​ back another day to do my blood test and again I had to wait and wait and wait...I don't have any idea what is the point of having the portal for this office! I've done my blood test 10 days ago, nothing in my portal and after I called them twice and explained for them I can't go to the office anymore and beg them to release my test results​ in my portal, still nothing!!! Each time they say Dr is not in the office and we will leave him a message!!! I really can not believe how this office survived! I blame myself for​ not checking the reviews before choosing it just because it was close to my place. read more

What a bunch of bozos. Trying to get a prescription refill is a JOKE. I keep getting recordings, leave messages, get no callbacks. When someone actually answers they tell me I have to talk to "Manny" - who apparently doesn't even have voice mail, the phone just rings & rings. Manny isn't taking calls or calling back. This goes on for DAYS. This office is a mess. Find a better group! read more

Went there for the first time - Saw Dr K. She was very good, detailed and made me feel comfortable. Follow up in 2 weeks. Hope it is good news from my wellness check. read more

After having a clear complexion throughout my youth, I recently started struggling with adult acne. I feel like I can finally see results that my face is starting to clear with the help of Bhargavi Patel. Bhargavi, Patel has been a wonderful dermatologist. She does not just prescribe random creams but takes the time to explain the ideal way to use them for best results. She has great bedside manner and never makes me feel rushed during appointments. I would absolutely recommend going to her. read more

Dr K is great! Unfortunately, front office staff is forcing me to look elsewhere. I have been hung up on, staff do not know patient rights or current insurance laws. Rude and poorly trained. read more

Excellent service. I had an emergency and the staff of empire medical couldn't haven been more accommodating.