They have one of the biggest selection of quality 20year warranty plantation shutters. Including the supply and installation, you will get a better deal here. I looked at 10 other Sydney shutters and blinds businesses, the team at Freedom Shutters do not compromise on quality and service. Highly recommended. read more

Terrible service, non-existing communication, installations mistakes, .... It's been almost a year and my blinds are still not done : after a badly done installation, they took my blinds and told me they would replace them with the correct ones. They told me next week = I waited 1 month, kept calling, they told me on the phone they would reach back and give me an update = nothing. Every time I have to call them back just for them to avoid the situation and blatantly lie in response. Their technician came back 5 times, 5 TIMES without the blinds or with the wrong ones because of wrong communication with their boss. And because they make you pay in advance, they know they have no real obligation to solve the problem in a timely manner. This is beyond incompetency, they behave like absolute crooks and total baboons. Unless you want your blinds to be done after waiting for half a century, avoid them at all cost. read more

I had a 5 metre external blind installed in 2017 - it has worked very well until now when it became dislodged from one end - I contacted Empire and was quoted $150.00 to have it re installed. I advised them to bring chem fixings as the wall plugs previously used were obviously insufficient for the task. I was advised any additional parts if required would be extra. They then insisted I pay in advance- when I asked why they said they had problem collecting payment from clients. While not happy I thought the $150 was a fair price so I paid. The following week one tradesman arrived -had no idea what the task was- after investigation he agreed a chem fixing was required - I offered him one as I had some in my garage but he said he would prefer to get his own. He then left and did not return. After a week I called Empire to see what was happening and they then advise the price would now be $650.00 for the job. A competent installer with an off- sider could do this job in 30 minutes (at the most) My advice is to NOT engage this Company under any circumstance. Barry H read more

Oh dear! Why did we not read Yelp reviews before engaging this company? Ocean of regret. We engaged Empire Window Furnishings in August last year to quote for shutters in our loungeroom and blinds in our office. Based on their attractive quote we signed the contract and paid a 50% deposit. On the first visit the installer told us that there was extra work - and we now had to pay substantially more. We had reservations, but we understood his explanation - and we had already paid the deposit. So we agreed to the extra work and paid in full in September 2023. BAD MISTAKE. Radio silence. After some reminders and prompts (this company seems to be staffed with people who have no memory and keep no notes on ANYTHING!) the installer finally arrived in February 2024. Sadly he only arrived with the shutters and not the office blinds. He installed the shutters so that we could not open any windows, leaving us to swelter in a stuffy house! Despite repeated requests this is still not fixed 4 months later - appointments were booked but no one turned up! The missing blinds seemed to be a bit of a mystery and it took some more harassment to for EWF to actually locate the office blinds. Finally in March they arrived, only to find that they were missing a piece and could not be installed. To date they are STILL sitting in my office taking up a huge amount of space. All the office equipment is STILL residing in our hallway. After more attempts to resolve the issue we went to Fair Trade NSW who intervened on our behalf. Of course we got an apologetic email and MORE promises to fix it immediately. Sadly they seemed to have no record of our problems and needed a new person to visit and check the problems. So I cancel my work yet again to be at home the day the staff are meant to arrive (I have my own business so this means I lose pay). No one turns up. We try - once again to speak to a manager or director but as usual they are 'away' or 'sick'. Truthfully we have given up hope of ever being able to use our home office or even open our windows. We are now faced with having to take legal action if we want to get our money back! I strongly recommend that no one ever uses this company. If we could give them a negative star rating we certainly would. This company has shown no care or diligence and, based on our experience, I cannot understand how they could ever get a legitimate good review. read more

Had an awning installed by this company. Its crank mechanism is immovable and therefore I can't use it at all. I have tried four times to organise a follow-up visit to fix the installation, but have not heard from anyone. Last time I tried I was told that the installer would contact me within 48 hours but I've heard nothing. That was last week. read more

Got a quote with a upto 40% off, i ordered Plantation shutters for 8 windows = $45,739. After a few calculations with the 20% off ONLY! included, the sales rep reduced the price to $36,591.20. I was pressured to make an on the spot decision which would save me a few more hundred $$$, I made the order late Nov 2017. Another company, using the same materials, quoted me their full price, which came to less than $18,000. it has been more then 7 months they still have not completed the initial work they commenced After I questioned the empire window furnishings sales rep for me to speak to the owner, but the owner is always busy! If there was an option to not even 1 star I wouldn't have. Purchase at your own risk. ALL 5 STAR REVIEWS ARE FAKE! they are made by their own staff & family! THE OWNERS ARE CROOKS! FRAUDS! SCAMMERS! DO NOT TRUST! read more