Horrible experience. Travel far and told my room is not ready. Customer Service bucks here. No sense of urgency to desire to make feel whole. read more

Stayed 7 days. On the 2nd night, we had chained the door. Two people with a key tried to enter our room. They had the door open, and only the chain stopped them. We immediately called the front desk and reported it. Just sorry. Nothing else. The nightclub on the beach is open Friday, Saturday, and Sunday. The noise and fireworks go til 4am. The pool is missing many tiles, but it is warm but small. The breakfast buffett is good. It's convenient to walk downtown for dinner. No one speaks English. It's hard to communicate. Never Again read more

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The toilet seat was broken. Actually bThe room was not available until 7pm and originally it should have been available at 3pm. There were no towels in the room and customer service was horrible. The room was not what we expected or what we paid for. read more

Emporio Mazatlan - Mazatlán, SIN

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I would give it negatives if I could, worst experience ever!! Don't ever stay here.. check in was at 3pm didn't get our rooms until 6pm. Restroom toilet was leaking, air conditioner wasn't working. Just over all bad, and all the manger Paulina would say was I'm so sorry for the inconvenience. Don't waist your money !! So many other places to stay !!! read more

Great experience. Beautiful quality jewelry. Excellent salesman Miguel. Wonderful white sapphire jewelry. Love it!!! read more

Perfect location, close to the malecon, old Town, the marina and restaurants of every style. The hotel is a little outdated and needs work. Staff is friendly and attentive. They were late in getting our room ready so they upgraded us to a suite. The ocean view room is amazing. The only things I wish we had in our room is a frig and microwave. Otherwise we were pleased. read more

its over priced for a outdated hotel, close to the malecon( boardwalk) other than that I wont stay here again. no service for drinks around the pools, the pools are super small for the amount of people that fit the rooms. the rooms are real small especially the beds. the hotel needs update asap I've stayed in 3 different hotels and this one is just bad read more

Good location close to the Mazatlan sign and close to many restaurants and shopping. Every employee we encountered was professional and they even allowed us to check in early since the room was available. They did good with COVID safety measures. We had a nice ocean front view. Free wifi was a plus. The reason for 2 starts is that a standard 2 queen bedroom is too small for a family of 4. You feel too over crowded. The rooms need many repairs and updates. We were at the pool and no employee came by to see if we needed anything. The water in the kids pool was too cold. Mold in the toilet. read more