Great bank and can easily get you the card replacement in that location and took care of your…read moreproblem right away.

Was great. Now the customer service is horrible…read more They have to have a data breach, literally got a new card because of fraud went home without using it and was already getting fraud charges on it. They've had to replace my card 5 or 6 times from fraudulent usage, funny that none of my other cards are affected even though they're used more. Now the guy at the Derby branch told me that I need to switch banks and they won't give me another card. The girls working in there were just laughing at me about it. Because of this I tried to withdraw all of my money, even without any pending charges they would only give me $100 out of a few thousand. WTF! It's my money.

I couldn't believe my ears when I'm the drive-thru asking to make a deposit and the first thing…read moresaid to me is "have you ever done this in the ATM? Wouldn't you rather do it there?" The ATM is all the way around the building and you have to go through an intersection. If I wanted to do it there I would have gone there. Going forward you can bet I would rather do it at the ATM and not because it's easier but because it doesn't give me attitude for no reason at all.

You can't talk to a person anymore to discuss banking concerns. I will be closing out my loan and…read moreother accounts. CUA used to be about relationships, it has lost its personal touch. Awful answering service and website. Find another bank that has a person at the end of the phone to answer your concerns. Service everywhere just sucks now.

My husband banks here. He likes the good percentage rate, the ease of getting his money, the…read morecordial tellers in the drive-thru window. I like the suction jars that vacuum over from the third stall. We get to talk to a teller on a TV screen and service is just as fast and efficient as going inside.

For some reason the staff at this location does not know how to communicate with each other, or…read morethey simply don't even care about customer service at all. My money was stuck in someone's vault for over a week. Made several trips up there to get it but since that employee wasn't working at the time I came up, and it was in their vault specifically, no one else could access it. Strange. Even when I was promised that they would talk to that employee and have my money out of there, when I came back the next time, it was still stuck in their vault. Don't say that you're going to do something and then not follow through with it. What a waste of my time.