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    eNetwork Solutions

    5.0 (1 review)

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    18 years ago

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    A-1 Quality TV & Appliances

    A-1 Quality TV & Appliances

    (32 reviews)

    Don't try to get a hold of these people, they don't return phone calls, they don't check…read morevoice-mail, half the time voice mail is full and you can't leave a message. Then they close out your ticket with Asurion when they never even called you back! Was trying to get my TV repaired with the Asurion insurance through BJ's what a joke! Now I have to start over again with a new claim and I made sure I would not get this company again! I'm not even sure they exist!​ Thanks A1 for wasting my time and bow I still with out a TV during the holidays no less!

    This has been one of the worst customer service experiences I've had…read more I paid for a protection plan, scheduled service twice, and no one showed up either time. No call. No explanation. Nothing. This service company Assurance keeps assigning is almost impossible to reach, and when you finally do, they act like your time doesn't matter. What's worse is that Assurance knows this--because I complained after the first missed appointment--and still reassigned the same unreliable company again. I even contacted Home Depot, where I bought the appliance, and was told I had to keep dealing with Assurance since that's the insurance I paid for. So basically, I paid for coverage and got stuck in a loop of missed appointments and finger-pointing. I read one review stating that it is not this company's fault when they do not show up because one as a customer has to call them after being assigned by Asurion. This review explains that the procedure is that us as customer have to call the company once Asurion has assigned our claim/repair to them because they are not informed about it by Asurion. Well, both times we did just that, as soon as I our case was assigned to them, I called them and they confirmed the appointment and stated that the date of the service, they will call with a more accurate time slot. Both times we made arrangements so either my wife or me would be here waiting because we did not want our daughter or my mother-in-law or my brother-in-law handling this. We kept calling this company to inquire what happened with the service appointment, but they were either impossible to reach or rude and less than helpful when reached. Talking about this experience with my sister, we found out that she had the same bad experience of no show and rude answering from the staff. Reading all these reviews I can see that this is a pattern with them, and following the steps that the one favorable review I read here was not the solution. I wonder if this is part of the reason Home Depot has Allstate now instead of Asurion. It is a shame that one gets no service after paying a 5-year insurance. Bottom line: I paid for insurance and received zero service; we contacted the three parties related to this claim, the vendor, the insurance, the service provider assigned to our case, and we were trapped in a loop of non-compliance and finger pointing. I have lost my confidence in Home Depot, for they keep this going, and in Asurion for they keep assigning the same provider. I would be looking at other stores to do my purchases. Save yourself the frustration.

    On The Wall - 116 TV installation

    On The Wall

    (73 reviews)

    Tough. Because there were good and not as goods. I had…read moreseen some good reviews out there on sites and as I wanted to get proactive about getting something set up for my record player besides my cheap speakers, so with some positive reviews I went with On the Wall. A fella came out and looked at the situation. Inside speakers and outside speakers to connect to the record player. When we got a day set on, a guy came out. Really nice guy who knew his stuff, but didn't know this system. It was literally his first time looking at it. He went at it with confidence and got the speakers set, despite the speaker stands missing. When it got time to program it to use he had to just work his way through it. It took more time to get the speakers to turn on right that the installation. They are top of the line speakers, and a great central system. But with the speaker stand situation and feeling hung out to dry on service, it hurt a little.

    They insisted on getting a Zelle deposit, I said no I would only give a credit card for a 50%…read moredeposit to show up at the house. Thank God I did because I'm disputing it. They never bothered to call, I waited the whole day, no one showed up, the second time they didn't even bother to text me that day and waited until Monday to come up with an excuse why no one showed up, on the third reschedule. I waited until 4 PM for them to tell me they weren't coming and wanted to reschedule. At this point, I honestly believe this company is just generating AI Messages and wants to get your deposit. don't bother using them. You won't get anything.

    Custom Plasma Install - We can put your TV anywhere!

    Custom Plasma Install

    (633 reviews)

    Downtown South

    I reached out for a quote and received very rude and unprofessional responses. Not to mention I…read morereceived lies. In the very first message, I was told that they price match - but found out that's a lie. I provided custom plasma install with a lower quote from another company and custom plasma install's response was first "we can fix his work." And then when I said, I'm confused (because he didn't answer my question about price matching that) his response was "[competitor] is wrong on his pricing and must be desperate for work." A competitor quote was too low so they resorted to insulting the competitor. I do not want someone like that in my home.

    There are so many well-reviewed TV installers in the Bay Area -- I would strongly recommend…read moreavoiding Paul and this company. Based on my experience, they don't come across as straight shooters or particularly trustworthy. Their rates are also 2 to 2.5 times higher than the next 10 top results on Yelp. Yelp should probably move them lower in their results given how few reviews they received in recent years. When I asked about the price difference, I was told the Frame TV is difficult to install and that they include a "lifetime warranty." The quotes I received from the other installers were all specifically for the frame TV. Reading other reviews on Yelp, it didn't seem like the lifetime warranty carried very much weight with them (Paul and Cary). In the end, the experience felt more like a bait-and-switch than a professional engagement. Maybe the quality of the work would have been fine -- but with so many reputable, fairly priced alternatives in the area, I'd strongly recommend going with someone else. Don't waste your time coordinating with Paul or Cary. I ultimately lost my deposit and could not even report them to the Better Business Bureau because they don't seem to exist outside of Yelp and Nextdoor.

    eNetwork Solutions - web_design - Updated September 2026

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