Bad news and good news. First the bad. A warning before you commit to the repair by Mr…read more Appliance. The technician only quoted a repair time of about two hours for my wine cooler which I found reasonable. The labor invoice came in at $475. I expected an hourly rate in the $100 range. When I questioned the invoice I was told they never base the repair on an hourly rate; just a job charge. If you are not comfortable paying $200/ hr I would look for another company. Now the good. After I complained I promptly received a call back telling me the company owner believed the charge was fair but agreed to refund almost half of the amount. Also the technician was knowledgeable and friendly. So my recommendation is that you make sure you have written quotation that reflects the hours required for the repair and is not based on a "job charge".

I would not use these people under any circumstances. Total ripoff. We needed a heating element for…read moreour Maytag dryer. Cost of the part from four different sources was $45-55 The repairman said the cost was $100. It took him 10 minutes to install. Total charges $340 We were over a barrel. DO NOT USE. BAD PEOPLE

I have been using EGE for the last 7 years. New panel, new garage lights and outlets and a GENERAC…read moreback up generator. The office is busy so be patient but they will get back to you. Just had the semi annual PM on the generator. Replaced the starter under warranty ( we have an extended one) BZ to them for hiring vets. Our last two techs have been vets. They were personable and professional. While not the cheapest you get what you pay for. They have great customer service and do quality work.

I wanted to take a moment to express my sincerest and most heartfelt appreciation to Eau Gallie…read moreElectric and their entire staff. They installed a propane powered whole home generator for my house and ensured that the installation went smoothly and efficiently. Their staff was extremely professional, diligent, knowledgeable and friendly. My husband had initiated this upgrade project for our home and he passed away before the installation and with all the upheaval that losing a spouse brings, I decided to continue with the process to ensure my wellbeing in future storms - Eau Gallie Electric was extremely accommodating and I cannot fully express into words how much I appreciate everything they did for me. If you want reliability and integrity, look no further.

Representative replied instantly charged a reasonable price and notarized document at my location…read morewould use again

Great reliable service, courteous and on time with great communication. I would definitely recommendread more

Don't try to get a hold of these people, they don't return phone calls, they don't check…read morevoice-mail, half the time voice mail is full and you can't leave a message. Then they close out your ticket with Asurion when they never even called you back! Was trying to get my TV repaired with the Asurion insurance through BJ's what a joke! Now I have to start over again with a new claim and I made sure I would not get this company again! I'm not even sure they exist!​ Thanks A1 for wasting my time and bow I still with out a TV during the holidays no less!

This has been one of the worst customer service experiences I've had…read more I paid for a protection plan, scheduled service twice, and no one showed up either time. No call. No explanation. Nothing. This service company Assurance keeps assigning is almost impossible to reach, and when you finally do, they act like your time doesn't matter. What's worse is that Assurance knows this--because I complained after the first missed appointment--and still reassigned the same unreliable company again. I even contacted Home Depot, where I bought the appliance, and was told I had to keep dealing with Assurance since that's the insurance I paid for. So basically, I paid for coverage and got stuck in a loop of missed appointments and finger-pointing. I read one review stating that it is not this company's fault when they do not show up because one as a customer has to call them after being assigned by Asurion. This review explains that the procedure is that us as customer have to call the company once Asurion has assigned our claim/repair to them because they are not informed about it by Asurion. Well, both times we did just that, as soon as I our case was assigned to them, I called them and they confirmed the appointment and stated that the date of the service, they will call with a more accurate time slot. Both times we made arrangements so either my wife or me would be here waiting because we did not want our daughter or my mother-in-law or my brother-in-law handling this. We kept calling this company to inquire what happened with the service appointment, but they were either impossible to reach or rude and less than helpful when reached. Talking about this experience with my sister, we found out that she had the same bad experience of no show and rude answering from the staff. Reading all these reviews I can see that this is a pattern with them, and following the steps that the one favorable review I read here was not the solution. I wonder if this is part of the reason Home Depot has Allstate now instead of Asurion. It is a shame that one gets no service after paying a 5-year insurance. Bottom line: I paid for insurance and received zero service; we contacted the three parties related to this claim, the vendor, the insurance, the service provider assigned to our case, and we were trapped in a loop of non-compliance and finger pointing. I have lost my confidence in Home Depot, for they keep this going, and in Asurion for they keep assigning the same provider. I would be looking at other stores to do my purchases. Save yourself the frustration.

Excellent service and excellent follow-up! Tech has assisted us with numerous repairs and they…read morestand behind their work! We have no hesitation in calling them in the future. Vidalia!

This is the best repair service in the PSL area that I have encountered. The service was speedy and…read morethe gentleman who came to my home was extremely professional. Our double oven combo wasn't heating properly and this gentleman looked at the issue found the minor issue and repaired it and he basically did it as apart of the assessment. I would recommend this place to anyone looking for fast, reliable, professional and trustworthy service. There was no price gouging or trying to exploit us at all 10/10 for service!!!!

Professional installation that is well done. They did a great job hiding wires behind the wall and…read moremoving an electric outlet to to make sure the mounting looks as good as possible. They didn't he work in a very reasonable amount of time. I think they were fully engaged the entire time. Great work.

Tough. Because there were good and not as goods. I had…read moreseen some good reviews out there on sites and as I wanted to get proactive about getting something set up for my record player besides my cheap speakers, so with some positive reviews I went with On the Wall. A fella came out and looked at the situation. Inside speakers and outside speakers to connect to the record player. When we got a day set on, a guy came out. Really nice guy who knew his stuff, but didn't know this system. It was literally his first time looking at it. He went at it with confidence and got the speakers set, despite the speaker stands missing. When it got time to program it to use he had to just work his way through it. It took more time to get the speakers to turn on right that the installation. They are top of the line speakers, and a great central system. But with the speaker stand situation and feeling hung out to dry on service, it hurt a little.

We had a clogged line that was making the toilet overflow into the shower so we needed someone…read morerather quickly. He was able to come the next day was super clear with his communication and showed up on time. I would definitely use him again

My main drain was clogged exiting my kitchen. When I connected Cloghunters they gave me a quote…read moreover the phone. It was less than 1/2 of what I have been charged in the past for the exact same situation. They arrived exactly on time and snaked out my main drain. Prompt, no increase over the phone quote and cleaned everything up. I will not use anyone else now. Definitely recommend Cloghunters.

Paul did a great job mounting our Samsung Frame TV. He was early, but he called to confirm it would…read morebe ok. Install looks great and we paid a fair price to have it mounted and the wires hidden, both for the TV and the sound bar. He left the area cleaner than it was when he showed up. Would recommend using Paul and Custom Plasma Install!

I reached out for a quote and received very rude and unprofessional responses. Not to mention I…read morereceived lies. In the very first message, I was told that they price match - but found out that's a lie. I provided custom plasma install with a lower quote from another company and custom plasma install's response was first "we can fix his work." And then when I said, I'm confused (because he didn't answer my question about price matching that) his response was "[competitor] is wrong on his pricing and must be desperate for work." A competitor quote was too low so they resorted to insulting the competitor. I do not want someone like that in my home.