Thorough, honest, professional staff with a high quality product. Their investigation is prompt & reliable.

6 months after Hurricane Sally and I still have no resolution from this company. The adjuster came out once for about 30 minutes. He flew through the damages, took pictures, did not get onto the roof or in the attic or thoroughly document the damage. I received a ridiculous settlement amount which I did not accept. I called, emailed and called some more.... completely ignored. Called and emailed my assigned adjusters supervisor and completely ignored even more. I asked for a new adjuster to be assigned, no answer... If you are in the process of shopping for homeowners insurance than stay away from Lloyds of London. Engle-martin is a third party adjuster for LOL. They will try to force you to sign their settlement, even after refusing to sign they sent a check for the amount to me, which I still have. I refuse to be taken advantage of. read more

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After months of running us around and avoiding calls and failing to respond, this insurance agency finally told us they would NOT be paying us for the losses we experienced. DEFINITELY not a business I would have anything to do with. As long as it took and the grief we went through, just for these crooks to give us this asinine response?! read more

If I could rate zero starts I would. The employee of this company walked into my home after being told by my son that he needed to wait while he got me. My son and I come downstairs to find this man in my house. He says that he tried to contact the building manager to gain access to my apartment because he was doing a claim from the apartment below me. I have no business with this company and they only had business with the apartment down below. This man enters my house without being invited and begins to walk towards me. I tell him to get out and that he does not have the right to enter as I was given no notice and even my landlord was not aware of any visit! Who in their right mind just enters a house? I was home alone with several young children and a stranger enters himself into my house! This is unacceptable for anyone let alone a "company"! I called his "manager" and she said that she would call my landlord and settle the issue. I have been in contact with my landlord all day and she has not heard from anyone and she also called herself and no answer! This is extremely fishy and does not sit well with me especially with all that's going on with Covid and people kidnapping kids. I have not gotten any phone calls or anything else from this company. I don't even have any business with this company and would never recommend them to anyone ever! Completely unprofessional and suspect! read more

3, going on 4 months now since my loss and still haven't received full payment for the cleanup and repairs that I suffered because of water damage. They are a third party adjuster for Lloyd's of London. They really have zero customer service as they don't make good efforts to stay in communication and seem like they don't care about what you're going through. In no case should anyone have to wait over 3 months for insurance payments while there's holes is your ceilings and exposed walls. Switch insurers immediately. read more