Worst Customer Service on the planet! Took about 2 hours on the phone over 2 days to cancel my subscription. After 90 minutes on phone with customer service, to no avail, tried calling a local VP who did not call back yet, live chat on web site which did not work, and an email. Ridiculous. Will NEVER be a customer again under any circumstance. read more

Talk about a complete rip off, if you go on vacation the enquirer credits your account only 25cents Monday through Saturday and 43cents for Sunday. They claim you still have access via the internet to their content, what a bunch of crap. Next vacation I will cancel my subscription and restart it when I return. read more

Awful newspaper, and always has been. Their website is even worse, if you could imagine that. Editorially to the right of the Wall Street Journal, little national or int'l coverage other than wire copy or reprints from USA Today. Cartoonist Jim Borgman is gone, most of the reporting staff has been laid off, Gannett mismanages the paper, and even in a market with NO competition, the Enquirer loses money. If you need something to line your birdcage with and have nothing else, you might find an old issue to use, but I wouldn't recommend a subscription for that. read more

We receive the KY version of the paper daily, despite the internet news sites my wife and I read daily. Cost isn't too bad at around $40-something per quarter. Anyhow, overall, the paper is kind of weak in my opinion. Especially the business section. I understand this isn't the Wall Street Journal but we don't even get decent business coverage of local/regional business. Sports section seems to be OK. Better than the business section anyhow. I didn't feel the need to write a review until now because it's Sunday morning and they missed the delivery again. This happens at least once every two months or so. If I don't go through the trouble of calling it in, then I have to pay for papers that we didn't receive. Missing a delivery once every two months is only a 1.5% missed delivery rate so that doesn't sound too bad. But, again, it's Sunday morning and I don't have a paper so I have a little extra time to write a review here! read more

For the past 4 weeks my mom hasnt gotten the sunday news paper (she allways pays on time,shes never late with payment - she has it taken out of her checking account). My mom called and complained after the 1st paper didnt come and the people said they would credited her account back (they only credited her account back .40 cents) - wtf!... she is going to be canceling her account (and stop having the paper delivered every sunday). read more

The paper is BAD but their total lack of customer service is worse. Have had the paper for 30 years but I am cancelling. New delivery person started 1/1/2019 and I have missed more papers than I have had delivered. Enough is enough. I understand why the Enquirer subscribers are in decline. read more

I am a new Enquirer subscriber although I have not received my first paper. I have called their customer service for six days with the same answer each day. You will get your paper tomorrow. All I have received is a charge on my credit card. I imagine getting a refund will be a problem too. One star is a gift. read more

We have the Enquirer delivered everyday, 7 days a week. My one unhappy change that has been made is the T.V. guide that was always in the Sat. paper. Now one has to purchase an extra insert, with games and puzzles, I might add, for an extra $1. I have no interest in the games and puzzles (which I would guess is most of the insert). When I speak to my friends, most of them don't even bother to have a paper delivered. I certainly hope this unfortunate change has been beneficial to your paper. It certainly hasn't been helpful to me. I must now buy a T.V. Guide monthly, maybe you have an interest in T.V. Guide, I don't know. Sometimes change isn't all it's suppose to be. I guess you are really trying to get rid of the paper altogether. read more

Do not sign up for the web version yearly deal. I did this last March when it was on special for 99 cents. Lo and behold, this March a 29.00 charge appears on my bank statement from Gannett Newspapers (Enquirer). I never received notice that it was time to renew, via e-mail or snail mail. I was very upset at their tactics, so I contacted CS via e-mail first and they said they could not cancel via e-mail that I had to call and cancel. So I called and they gave me the runaround (can't find me in the system, blah, blah, blah) after several attempts they said they cancelled the subscription. I am now disputing the charge with my bank, we'll see what happens. This seems to be deceitful in my opinion. I will never subscribe again... read more

I finally cancelled our Enquirer subscription. The 2 people I spoke with this morning could really care less and after being on hold for a total of 24 minutes, I was just ready to get it over with. I was told that my "delinquent" account would not be restarted till my payment electronically sent to them by my bank and received on april 29th by the Enquirer was posted to my account. They said it could take 10 days before they would even start to look for it as a mistake by them. Till then, no paper for me. I said to the uninterested customer service person to please, after 12 years of living here & receiving paper, cancel my subscription. She said "its already cancelled". Does she realize that if everyone cancels, she will stop being paid if paper is shut down? Probably not! Bet she will want a huge raise. read more

The worst customer service possible. I was lied to by the guy who signed me up, I was told that it doesn't automatically renew and I didn't have to call and cancel. I live in an apartment and was told they bring it in and leave it at your door, only brought in twice and never to my door. Once it didn't show up at all. When I saw the bill was pending I called to stop it was told that it actually came out on the first and there was only 8 dollars left(but my account said pending today). Also they don't refund less than 10 so they just stole my last 8. When I said if I hate your service why would I want to just give you my 8 dollars I got the standard" that's our policy". Seriously don't waste your time or money. If you want it for the coupons like I was doing, you're better off getting it at the grocery store. Better still, just download some onto your phone. read more

We are supposed to get 6 papers a day, we are lucky if we get 2 papers. I called and they said we hadn't paid the bill so it had been postponed. Looked into the billing issues and they HAD been paid, they even cashed the checks! Customer service is HORRIBLE. You'd think with the internet they'd bend over backwards trying to keep the few subscribers they have left. Pitiful. read more

I have similar concerns and problems with the Enquirer. An occasional missed delivery is no big problem but the fact that it's tossed into a rivlet of water that crosses my driveway every time it rains is. I frequently toss the paper in the garbage because it's too wet to use. The skid across the concrete driveway usually scrapes open the protective plastic anyway so the chances of a soaking are doubled. I've requested the phone number for our carrier but the number provided has been disconnected and the Enquirer apologizes but can not provide any further help. Getting a temporary delivery stop while on vacation is usually a fiasco as someone always gets the dates screwed up and I end up with papers in my drive that should not be there. Either the carrier doesn't get the message or the Enquirer ends up providing incorrect info to the carrier. Then I usually fail to get the full credit for the papers that are not delivered plus the amount that is credited is laughable. The worse part is the stack of uncollected papers raising a flag that signals this property is ripe for theft. I have been and continue to be surprised by the lack of proof reading indicated by the miss-spellings and poor English. Apparently the writers don't read their own articles after writing them and the Editor doesn't seem to care how badly the writing is. There is definite a bias in most of the articles, at times the whole paper appears to be one big editorial. Pure reporting must no longer sell newspapers. In spite of the above I prefer a paper version of my news so continue to subscribe. I rarely use the online version and could do without it. But unless I'm willing to pay for the computerized subscription I cannot get the paper delivered. read more

I moved to the area in 2007, and the Enquirer is the worst newspaper of any city I have lived in. The paper's editorial staff (PC, thin skinned, unable to think critically) are painfully biased, and apparently are unable/unwilling to compose balanced, pragmatic discussions of anything of substance, preferring to just push buttons. I have only bought the Sunday paper over the years, and once again, today (4 Feb 18,) the Sunday paper was missing the TV guide? I called the Kroger where I bought my paper, and they confirmed None of the papers had the TV guide. Poorly staffed, excessive costs, and frequent poor customer service - I am done spending money for an embarrassing example of the press. read more

Got a letter that in 15 days my monthly subscription cost will increase by 55%. Not worth it to me anymore. They do not allow you to simply log into your account and cancel. You have to call or use the online "CHAT" feature. I have been on hold for 45 minutes and counting. I tried using the CHAT feature...it also says that it is busy with other customers. Is everyone calling the Enquirer at the same time? Or is this a gimmick to keep me from being able to cancel? Either way, NOT good customer service. If it would have been a more subtle price increase I may have kept it. But it is a very significant increase in a short amount of time. The poor customer service is just the nail in the coffin for me. read more

I have been an Enquirer subscriber since sometime in the 1980s. About 3 years ago, after my husband passed away, I sold my house and moved to an apartment. I called the Enquirer to give them my new address and to change the name on the account into my name. For the next 2 1/2 years the paper was delivered to the lobby outside of my apartment door. Then last summer, I began to receive papers that were incomplete, missing sections, including the TV booklet that I pay extra for. The sometime around Thanksgiving ALL delivery stopped. But my checking account is still being charged for all of the papers. So I began the phone calls to Customer "Service". Each week I am told that the issue is being "escalated" and that I will receive the paper the next week. But each Sunday, I go outside and hunt around the complex for my paper. NO paper is delivered. So I call the next week and get the same run around! I really WANT that newspaper, but I have run out of ideas on how to get it. So I try to end my subscription, and they beg me to give them just one more week to fix the issue. THIS IS THE FINAL WEEK!!!!!! read more

Your Company has gone to the birds. Not a bit of concern about delivery issues. Why is that. Are you just plain ignorant or just not much of a business manager? I am Handicapped and have had a hard time in trying to convince your Company of that. We had an excellent delivery person in the Swearingtons here in Blanchester, Ohio. When he retired over two years ago, it just downright sucks. We quit your company because of the very poor service. Sometimes we would get it sometimes we wouldn't. We have a Box for the Cinn. Enquire, but not once would they put it in the correct way so we quit. Then for one year, you hounded us for us to get your paper then when you got the chance it was the same old song and dance routine. It has never got any better. they would throw in Rose bushes, throw it in the neighbor's yard or on our other lot. but never in the BOX. Your Company needs to hire some individuals that are business orientated. I am a long time Businessman as were my parents, and never once did we treat a customer like you do. If you don't think so, you better look for another job, as you are not worth the power to even be USA citizen. read more

Cancelled my subscription with the Cincinnati Enquirer after reading it for 43 years. Went with New York's Wall Street Journal which will be more expensive and predictably left-wing, but considerably more accurate. Just want the truth. read more

grudging 1 star- mostly a vehicle for advertising, many "news" items are duplicated in the enclosed USA TODAY section, columnists disappear, vacation credit is almost $0 since "we can access the digital edition anywhere", way too much sports vs lifestyle coverage.... read more

In October 2015 I commented on the poor delivery service of the Enquirer and Yelp relegated my review to the "eight reviews not currently recommended" category. Here's an update on my current delivery progress. Two weeks ago I requested the papers held from Monday through Wednesday and asked that those copies be delivered when normal delivery was resumed on Thursday. On Thursday I received that issue plus two copies of the Monday paper, one Wednesday edition, but no Tuesday paper. Today my Sunday edition was missing the new expanded TV schedule booklet which, of course, can't be "re" delivered today. In the past year I have communicated with circulation and distribution honchos at the Enquirer, and while things improve for a little while, it seems to elude the Enquirer to find a carrier who can get the paper close to my front door seven days a week. Yep, still one star. read more

I'm currently getting the online daily and a Sunday delivery. Occasionally the Sunday is missing and to your credit, someone usually brings it right to my door. However, the on-line version doesn't work. It won't let me sign in on most days. After complaining, a very apologetic technician called and said they were having trouble with some browsers and it would help if I changed browsers. I changed browsers and, after two days, it now won't let me sign in with that either. I like getting my news, but I don't like the aggravation. This is past absurd. There will be no more changing of browsers. It's your's to fix, or not. If there's no improvement, by the first of the new year I'll drop the on-line and just get the Sunday. read more

Worst newspaper in the business. Do not get a subscription! They charged my credit card without my knowledge AFTER I cancelled my subscription. Crappy news and writing. I live in Cincinnati, but I feel that it's more relevant to subscribe to a Canadian newspaper... It's time for this newspaper to retire. read more

Beware!!!! The Coupon Seminars are a hoax! When you attend they tell you to sign up for 4 papers at a special rate, what they don't tell you is that they cannot guarantee that all of the papers you receive have coupons. I called and was told when I was missing coupons that they could not guarantee that every paper that I ordered would have all the coupons. That's not what I was told at the seminar. For the past month, I have been paying for 4 papers and only receiving 2. Today when there were over $500 in coupons, I didn't have any papers delivered. It is not right to promise one thing, and then not to do it. Other people need to know they are being lied to when they sign up at the seminars! read more

After 25 years, finally decided to cancel my subscription. Only received the Sunday paper, but what was in it wasn't really news and isn't really all that interesting. Called their phone number to cancel. Press "3" to cancel your subscription. Line goes dead and I hear a dial tone. Call again. Press the number again to cancel the subscription. Phone rings and rings forever nobody picks up. So I send them an email. They email me back and say they don't accept email cancellations I will have to call on the phone. Tell them via email that I cancelled my credit card that they use to automatically charge my account, so they won't get any more money from me and any paper they deliver in the future I will consider as free. They email me back and say they are still going to deliver the paper and charge me (somehow) and that I can only cancel by phone. Ok, call the Enquirer phone number again. Press "3" to cancel your subscription. Phone line goes dead. So I find that they ultimately cancel my account, but the paper still shows up on my driveway every Sunday. Guess after all this, I'm getting it for free now. read more